Tagged: menu
My grey menu button is not doing anything when I click on it, so we can’t see the list of pages. Please advise.
Site URL: hidden Theme version: 2.8 WooCommerce version: 2.6.2Hello,
Your wp-admin credentials aren’t correct. Please check them and provide us again.
Regards,
Robert Hall
Here they are.
Also, I noticed the accordion shortcode (I think) isn’t working on this page as well: http://livforskin.com/about-us/ and http://livforskin.com/faq/ and http://livforskin.com/product/liv-kit-set/#tab_7 (where it sats description, additional information, ingredients). So maybe its an accordion issue. Please took a look.
Thank you.
Hello,
At first disable plugins one by one to find what is causing the issue.
Then try to downgrade it to previous version.
Best regards,
Jack Richardson.
Hello,
Please update the plugins Revolution Slider, Ultimate VC Addons, WPBakery Visual Composer, Essential Grid, Master Slider Pro. You will find the latest archives versions at this link https://www.8theme.com/download-plugins/ .
Also update the theme to 2.9.2 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Best regards,
Jack Richardson.
Hello,
Please specify what mobile device you’re using where the menu can’t be clicked.
Best regards,
Jack Richardson.
Hi there!
I am also having the same issue. The site I am building is coming up great but when I see how it looks in mobile, the menu does nothing. As per the above suggestions, they have been carried out but the menu is still not doing anything.
Look forward to hearing from you
Thanks!
Hello @steve03,
Please provide us with wp-admin and FTP credentials in Private Content.
Regards,
Robert Hall
Hello @steve03,
As I see the menu is working fine. See screenshot: http://prntscr.com/cymgob
Please clarify what mobile device you’re using?
Regards,
Robert Hall
Hi Robert,
I just checked on a Samsung Galaxy S6 Edge and the menu does not work when I go to “customise”. Even when editing from a desktop, the menu does not work at all when looking at the mobile display. I’m quite perplexed as to how you managed to get it to work..?
Is it something I’m doing on my end??
Thank you for your assistance.
Hello again.
So…it seems that I can only get the responsive menu to work when viewing/editing it with the Visual Composer. Does this mean that when the site goes live, it still won’t work?? This site is due to go live in less than 2 weeks so your help is (and always was) greatly appreciated.
Thanks
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