Menu Button does not work on responsive design – mobile

21 replies5 participantsUpdated by Jack Richardson

  • Avatar: sande410
    sande410
    Participant

    My grey menu button is not doing anything when I click on it, so we can’t see the list of pages. Please advise.

    Please, contact administrator
    for this information.
    #134004 Copied Theme version: 2.8 WooCommerce version: 2.6.2

    21 Answers

    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    Your wp-admin credentials aren’t correct. Please check them and provide us again.

    Regards,
    Robert Hall

    #134021 Copied
    Avatar: sande410
    sande410
    Participant

    Here they are.
    Also, I noticed the accordion shortcode (I think) isn’t working on this page as well: http://livforskin.com/about-us/ and http://livforskin.com/faq/ and http://livforskin.com/product/liv-kit-set/#tab_7 (where it sats description, additional information, ingredients). So maybe its an accordion issue. Please took a look.

    Thank you.

    Please, contact administrator
    for this information.
    #134086 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Some plugin is causing the issue.
    Disable them one by one to find it out.

    Regards,
    Eva Kemp.

    #134089 Copied
    Avatar: sande410
    sande410
    Participant

    I recently updated all my plugins so they are all up to date to be compatible. But now it is not working afterwards. Beforehand, it was. So does that mean I should run outdated plugins to be compatible with your theme?

    #134093 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    At first disable plugins one by one to find what is causing the issue.
    Then try to downgrade it to previous version.

    Best regards,
    Jack Richardson.

    #134100 Copied
    Avatar: sande410
    sande410
    Participant

    Hello, The issue is happening again. Please advise, thank you.

    #142498 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Have you tried to disable all 3rd-party plugins? Please try it and check the site after that.

    Regards,
    Eva Kemp.

    #142517 Copied
    Avatar: sande410
    sande410
    Participant

    Hello. Yes, I have disabled the whole plugin folder and them individually and the issue still remains. Thank you.

    #142655 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the plugins Revolution Slider, Ultimate VC Addons, WPBakery Visual Composer, Essential Grid, Master Slider Pro. You will find the latest archives versions at this link https://www.8theme.com/download-plugins/ .
    Also update the theme to 2.9.2 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    #142674 Copied
    Avatar: sande410
    sande410
    Participant

    Hello, thanks for the information. I updated everything that was requested and the menu isn’t working still. any other suggestions? Thank you.

    #143418 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please specify what mobile device you’re using where the menu can’t be clicked.

    Best regards,
    Jack Richardson.

    #143534 Copied
    Avatar: Steve03
    Steve03
    Participant

    Hi there!

    I am also having the same issue. The site I am building is coming up great but when I see how it looks in mobile, the menu does nothing. As per the above suggestions, they have been carried out but the menu is still not doing anything.

    Look forward to hearing from you
    Thanks!

    #143801 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello @Steve03,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall

    #143813 Copied
    Avatar: Steve03
    Steve03
    Participant

    Thanks Robert

    Please, contact administrator
    for this information.
    #143817 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello @Steve03,

    As I see the menu is working fine. See screenshot: http://prntscr.com/cymgob

    Please clarify what mobile device you’re using?

    Regards,
    Robert Hall

    #143819 Copied
    Avatar: Steve03
    Steve03
    Participant

    Hi Robert,

    I just checked on a Samsung Galaxy S6 Edge and the menu does not work when I go to “customise”. Even when editing from a desktop, the menu does not work at all when looking at the mobile display. I’m quite perplexed as to how you managed to get it to work..?

    Is it something I’m doing on my end??

    Thank you for your assistance.

    #143821 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello @Steve03,

    Unfortunately we couldn’t reproduce the issue. Mobile menu is working on our side (both on the phone and in browser mobile view). Try to check in another browser and other devices.

    Regards,
    Eva Kemp.

    #143826 Copied
    Avatar: Steve03
    Steve03
    Participant

    Hi Eva,

    I’ve tried another device and another browser AND a completely different computer. What could it be?? I’ve paid for the theme and obviously want it work. Please advise where I can go from here.

    Thanks again.

    #143830 Copied
    Avatar: Steve03
    Steve03
    Participant

    Hello again.

    So…it seems that I can only get the responsive menu to work when viewing/editing it with the Visual Composer. Does this mean that when the site goes live, it still won’t work?? This site is due to go live in less than 2 weeks so your help is (and always was) greatly appreciated.

    Thanks

    #143837 Copied
    Avatar: Steve03
    Steve03
    Participant

    Hi Eva,

    Can I please have a response in relation to the mobile menu button?

    Thanks.

    #143875 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Steve03,

    We checked your site in different devices and mobile menu is working fine there. Please take our apologies but we can’t replicate the problem. Could you please show a video how you check the site in browser mobile view?

    Best regards,
    Jack Richardson.

    #143881 Copied

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