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Screet Live Chat Issue - by Rashmi - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp

Rashmi

Participant

October 24, 2016 at 08:09

I had purchased a theme \”WooPress – Responsive Ecommerce WordPress Theme\” .

I am facing some issues while associating with:
>>chat plugin (screet) {Error displayed: INVALID_TOKEN INVALID_TOKEN: Failed to validate MAC.)
>>share on social media (instagram) (Not working)

Please help.

Please, contact administrator
for this information.

#143664 Copied

5 Answers

Eva Kemp

Support staff

October 24, 2016 at 09:44

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#143706 Copied

Rashmi

Participant

October 26, 2016 at 07:57

Hi Eva,
1)Screet chat
I am working in my local can you please tell me how to integrated screet live chat ,how can i obtain app token from firebase

2)How to share on Instagram ?

Thanks,

#143945 Copied

Jack Richardson

Support staff

October 26, 2016 at 09:10

Hello,

1. Please read this post http://screets.org/apps/chatx/forums/d/102-chat-session-not-connecting how to set up the plugin.

2. Are you using any Instagram plugin to share your site?
Please provide WP admin credentials in Private Content.

Best regards,
Jack Richardson.

#143955 Copied

Rashmi

Participant

October 26, 2016 at 10:33

Hi Jack
Thanks for links
1)screet chat- unable to find Secrets menu in firebase
2)I just wanted to add Instagram in existing share this facility given in woopress theme like “share on pintrest,fb,G+,twitter etc”

Please, contact administrator
for this information.

#143980 Copied
Eva Kemp

Support staff

October 26, 2016 at 11:50
Hello,

1. Please upload your site to any webhost and provide WP admin credentials. Also give us access to your Firebase account.

2. If you want to add Instagram icon you need add this code in wp-content/themes/woopress/framework/shortcodes.php file after line 2060:
```
if($instagram == 1) {
$html .= '
<li>
<a href="http://url_to_your_Instagram_page" class="'.$tooltip_class.'" title="'.__('Instagram', ET_DOMAIN).'" target="_blank">
<i class="ico-instagram"></i>
<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
</svg>
</a>
</li>
';
}
```
and

'instagram' => 1, after line 1979.

Regards,
Eva Kemp.
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