Forum Replies Created

Viewing 30 posts - 16,231 through 16,260 (of 17,791 total)
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  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #71421 Copied In reply to: categorie menu has a problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @humanistar,

    We did nothing. Is the problem solved for you now?

    Best regards,
    Jack Richardson.

    #71408 Copied In reply to: categorie menu has a problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello Roz,

    Please read the WordPress article regarding the backup https://codex.wordpress.org/WordPress_Backups

    Best regards,
    Jack Richardson.

    #71405 Copied In reply to: Unable to upload photos to Media Library
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello Roz,

    In addition to my previous post I see that you are using old version of WordPress.
    We recommend you to update it to the latest version.
    Please Note: before you update WordPress make a full backup of your site including database.

    Best regards,
    Jack Richardson.

    #71360 Copied In reply to: Unable to upload photos to Media Library
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello Roz,

    I saved one image from your media library and then tried to upload it and got the error you talked about. In this case you need contact your hosting provider support and ask them to check disk free space and directories/files permissions.

    Best regards,
    Jack Richardson.

    #71357 Copied In reply to: Unable to upload photos to Media Library
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #71349 Copied In reply to: 'Informations' title in footer has gone
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve set “Size Guide img” and “Image for hover effect” for the product “Invisible” and saved changes without any problems (see the screenshot http://storage4.static.itmages.com/i/15/0624/h_1435153710_7260209_fa8afa032a.png ). Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    #71347 Copied In reply to: after upgrade theme every pages of single products gives 404 page not found
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’m sorry but I don’t see child theme folder on your server. There are only “theleader” and “theleader-new” folders. Perhaps you meant custom.css file? If so the old one have been moved to the active theme directory and it works fine. Please clear browser cache and check your site now.
    If you want to create child theme then read this article:
    https://codex.wordpress.org/Child_Themes

    Best regards,
    Jack Richardson.

    #71341 Copied In reply to: Website Not Working Properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You are welcome.

    Best regards,
    Jack Richardson.

    #71335 Copied In reply to: Extrange text in my header
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @vulcansg,

    I’ve uploaded an image to media library without any problems, please see the screenshot:
    http://storage1.static.itmages.com/i/15/0624/h_1435151728_4127695_adfa69651d.png

    If you are still experiencing the problem with image uploading then describe in more details how we can replicate it from our side.

    Best regards,
    Jack Richardson.

    #71334 Copied In reply to: Unable to upload photos to Media Library
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please try to re-save Permalinks settings in wp-admin panel.

    Best regards,
    Jack Richardson.

    #71328 Copied In reply to: after upgrade theme every pages of single products gives 404 page not found
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve reuploaded theme files and now there is no white space above the top menu.
    Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    #71323 Copied In reply to: White Bar Above My Website Header Menu
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You need to recreate footer as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Best regards,
    Jack Richardson.

    #71316 Copied In reply to: How to recreate Demo Footer?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. You can enable different shipping in WP Dashboard > Woocommerce > Settings > Shipping:

    • Shipping Display Mode – select “Display shipping methods with “radio” buttons”;
    • Shipping Methods – enable needed methods.

    2. I’m sorry but Legenda is entirely different theme, and option which you want to add to checkout page of ID Store theme is additional customization that is out of our support scope.

    Best regards,
    Jack Richardson.

    #71296 Copied In reply to: Checkout questions
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    First you need import base demo content in Theme Options > Import/Export. After base demo is installed you’ll see templates variants in Theme Options > Import/Export. If you want to import a template manually using .xml file you need find the needed file in the theme package in “XML files” folder. Inside of it you’ll see the folder “Versions”. To import .xml file go to wp-admin panel Tools > Import > WordPress > upload chosen xml file, press “Upload File” and import. Check “Download and import file attachments” and press Submit button.

    Best regards,
    Jack Richardson.

    #71284 Copied In reply to: Hi
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry for the delay. As I see your site works fine and there are no 404 errors when opening a product. If the problem still persists for you please provide us with a screenshot, a direct link to that page and FTP credentials (FTP host, FTP user, FTP password) in private content.

    Best regards,
    Jack Richardson.

    #71281 Copied In reply to: categorie menu has a problem
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @irmankarim,

    I’ve reuploaded the theme and now your site is working properly.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    #71277 Copied In reply to: Website Not Working Properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I imported demo content following the instructions described in our documentation:
    https://www.8theme.com/classico-theme-documentation/ (paragraph “2.4. Demo Content”). Please read it attentively.

    Best regards,
    Jack Richardson.

    #71273 Copied In reply to: Hi
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please add this code in custom.css file:

    #products-grid.products_grid .product-grid img {
   padding-top: 0px !important;
}

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    Best regards,
    Jack Richardson.

    #71270 Copied In reply to: Images in shop page covering text below in mobile view
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve successfully updated MailChimp for WordPress Lite plugin via wp-admin panel and haven’t got any errors.
    Please clear browser cache and check again.

    Thank you.
    Best regards,
    Jack Richardson.

    #71264 Copied In reply to: Error message in wordpress after updating Legenda to 1.8
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    “menu-column2” class means you’ll have only 2 columns. The maximum columns you can have are 5, I’ve changed the class to “menu-column5”. Please clear browser cache and check drop down menu now.

    Best regards,
    Jack Richardson.

    #71256 Copied In reply to: My full width menu with CSS classes combination is not full widrh
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    #71248 Copied In reply to: Add to cart button not working with variables
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    The page you imported uses Essential Grid element. As I see you imported ess. grids but didn’t create any products, and the “Product” post type is selected in Ess. Grid settings, but there is nothing to show because you don’t have any products. So go to wp-admin panel > Products > Add product.

    Best regards,
    Jack Richardson.

    #71242 Copied In reply to: problem upload demo content
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Connect to your site via FTP, go to wp-content/plugins directory and overwrite “masterslider” folder with the one you extracted from the archive that you downloaded at https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    #71226 Copied In reply to: Can't update the Master Slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You should contact a plugin author regarding the issues you’re experiencing.

    Best regards,
    Jack Richardson.

    #71222 Copied In reply to: Search Function
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    #71200 Copied In reply to: Hi
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve imported base demo content and the 1st template variant. Please check your site now.

    Best regards,
    Jack Richardson.

    #71194 Copied In reply to: Hi
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @cephotos,

    You need download the plugin archive at this link https://www.8theme.com/download-plugins/ ,
    there you’ll find the latest versions of the plugins.

    Best regards,
    Jack Richardson.

    #71188 Copied In reply to: WPBakery Visual Composer update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    We’ll take your notice into our account and try to resolve it in future updates.

    Thank you.
    Best regards,
    Jack Richardson.

    #71187 Copied In reply to: Extra Open Graph meta
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Sorry, but regarding this query you should contact Woocommerce support.

    Best regards,
    Jack Richardson.

    #71186 Copied In reply to: Collect Credit Card Info
  • 1 2 3 … 541 542 543 … 592 593 594
    16,231–16,260 of 17,791 posts
Viewing 30 posts - 16,231 through 16,260 (of 17,791 total)
1 2 3 … 541 542 543 … 592 593 594