Woocommerce Variable products error - by tomashrach

This topic has 10 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Eva Kemp

  • Avatar: tomashrach
    tomashrach
    Participant
    October 27, 2016 at 11:15

    Hello, i have lots of eshops with woocommerce and i have created variable product in your theme, filled pricec, stock level and etc…same way as in other shops. But when i try product in front-end, it shows message: Sorry, this product is unavailable. Please choose a different combination.

    Can you check it, i need to run this store asap.

    http://tomashrach.cz/glass/?product=alcor-ring

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 27, 2016 at 12:08

    Hello,

    Please update the theme to the latest version 2.8.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: tomashrach
    tomashrach
    Participant
    October 27, 2016 at 13:58

    Hi Eva,

    i did it, but nothing happened with my issue. Ive setted up prices and stock levels in all variations of product and still appears as Non-stock in front end 🙁

    Can you check it in backend? ive sent you login and pass in last message

    Thakns, Tomas

    http://tomashrach.cz/glass/?product=alcor-ring

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 14:41

    Hello,

    Please provide FTP credentials too.

    Best regards,
    Jack Richardson.

    Avatar: tomashrach
    tomashrach
    Participant
    October 27, 2016 at 17:00

    Sending FTP credentials in private message

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 27, 2016 at 18:27

    Hello,

    We can’t access wp-admin panel. The credentials are incorrect. Please check them.

    Regards,
    Eva Kemp.

    Avatar: tomashrach
    tomashrach
    Participant
    October 27, 2016 at 18:35

    Ok, ive created another one…

    Tomas

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 27, 2016 at 19:52

    Hello,

    The credentials are correct but we see only “My Account” page. Please give us full permissions to wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: tomashrach
    tomashrach
    Participant
    October 28, 2016 at 16:31

    oooops, i see it now. That account is now changed to administrator

    Thanks,
    Tomas

    Avatar: Eva
    Eva Kemp
    Support staff
    October 28, 2016 at 17:28

    Hello,

    I’ve checked the product with default Woocommerce theme Storefront and the same issue persists there too. Check it yourself.
    You need create all possible variations for your product, don’t leave it with “Any Size” option as you did and make sure you added prices for all variations.

    Regards,
    Eva Kemp.

  • Viewing 10 results - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.