Return to previous page

XTore Game Dark Broken on product page - by AlixAI

This topic has 10 replies, 4 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

AlixAI

Participant

June 5, 2026 at 21:20

Ads you can see in the shared picture the page product is broken. I haven’t modified the Xstore Game Dark theme yet. I just freeshly installed it on a new WordPress

Files is visible for topic creator and
support staff only.

#471043 Copied

9 Answers

AlixAI

Participant

June 6, 2026 at 22:15

Still need help on that

#471054 Copied

Ayan Rahman

Support staff

June 8, 2026 at 03:02

Hi,

Thank you for getting in touch with us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#471059 Copied

AlixAI

Participant

June 8, 2026 at 16:52

Okay thanks I shared you the information privately. I didn’t worked on the website yet as it’s currently kinda broken, waiting to be fixed so I can work on it without worrying

Please contact administrator
for this information.

#471082 Copied

Ayan Rahman

Support staff

June 8, 2026 at 21:46

Hi,

The issue appears to be caused by the Kinguin plugin. You may contact the plugin’s support team for assistance or disable the plugin to resolve the problem.

Warm Regards,
The 8Theme Team

#471086 Copied

AlixAI

Participant

June 8, 2026 at 22:21

Sadly the plugins isn’t updated since 2 years…. and I need it for my business… Any recommendation to solve the issue on my end?

#471087 Copied

Jack Richardson

Support staff

June 9, 2026 at 10:01

Hello @AlixAI,

As we have observed, the mentioned Kinguin plugin includes an option “Use specific design for Product pages” that modifies the layout of your single product page (https://gyazo.com/541813a84cb2907c8cffd894246a427d). We have temporarily disabled this setting, and the layout on your single product page should now appear correctly.

Could you please check it on your side? If you have any further questions, please provide additional details and screenshots so that we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme’s Team

#471091 Copied

AlixAI

Participant

June 9, 2026 at 14:53

Oh thanks you, your the goat, the single product page is fixed. Love your support team and I was not aware of this feature in the kinguin plugin. Thanks you so much

#471097 Copied

AlixAI

Participant

June 9, 2026 at 14:54

Thanks for the support! My topic “XTore Game Dark Broken on product page” has been successfully resolved.

#471098 Copied

Tony Rodriguez

Support staff

June 9, 2026 at 14:54

Dear AlixAI,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

#471099 Copied
Viewing 10 results - 1 through 10 (of 10 total)