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  Martin

  Participant

  June 10, 2026 at 15:38

  Hello,

  I use the promo text carousel in the mobile bottom header (main, not sticky), set to 30 px (same for the carousel itself). While that works for the mobile view, on intermediate viewport sizes and on tablet the bottom header is much higher/stretched vertically (see screenshot).

  I cannot find a setting for that or a reason why it behaves that way. Could you please assist with that, thank you!

  Best regards

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  support staff only.

  #471133 Copied
  4 Answers
  

  Jack Richardson

  Support staff

  June 10, 2026 at 15:47

  Hello @Martin,

  The issue is caused by the custom CSS for .swiper-entry in your child theme. A video demonstrating our review has been attached in the private content section. Please check it to identify the source of the issue. Kindly note that we are not responsible for any custom modifications implemented by customers in their child themes.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

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  support staff only.

  #471134 Copied
  

  Martin

  Participant

  June 10, 2026 at 16:28

  Hello,

  Thank you!
  Best regards
  Martin

  #471136 Copied
  

  Martin

  Participant

  June 10, 2026 at 16:28

  Thanks for the support! My topic “Promo text carousel in lower header – inconsistent heigth across devices” has been successfully resolved.

  #471137 Copied
  

  Tony Rodriguez

  Support staff

  June 10, 2026 at 16:28

  Dear Martin,

  We really appreciate your time and engagement within the WordPress & WooCommerce community

  Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

  Leave Feedback →
  (takes less than a minute)
  

  Your input makes a real difference.

  Topic closed.
  The 8Theme Team

  #471138 Copied
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