Jack Richardson

Hello @MOUN Ayiti Miltimedya,

The atomic functionality is another feature of Elementor that can generally be skipped by most users. It is intended for creating content using widgets within other widgets and their complex combinations. However, on your website, enabling this feature may cause issues with the editor’s loading state, so we recommend keeping it disabled. You can find more details in the official documentation: https://elementor.com/help/atomic-form-element/

If your main request in this topic has been resolved, please mark the topic as closed.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Buhle,

The issue appears to be caused by the following plugins, which are not related to our theme:
– CURCY – Multi Currency for WooCommerce
– CURCY – WooCommerce Multi Currency Premium

When these plugins are disabled, product prices display correctly (https://gyazo.com/66068bdfca2dd2eb52b0ae6df615496e). This suggests there may be an incompatibility between your Discount Rules Pro plugin and the mentioned plugins. You may wish to verify this on your end as well.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Buhle,

Thank you for providing the testing video. We have tested the issue on our side, but we were unable to reproduce it (please see the attached video). Could you please clarify the steps required to reproduce the issue on our devices, or let us know if a specific browser is needed?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @BINOD rajak,

We have checked your shop and do not see any “Show details” buttons in the mobile layout. Please note that the design provided in our theme is automatically styled for mobile devices, and there are no built-in settings available to modify the mobile layout.

If you would like to explore more customization options, we recommend using our built-in Archive Products Builder (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/), which includes pre-built templates that can be imported through XStudio.

If you prefer to continue using the current layout for your shop archives, the only way to make changes to the mobile view is through additional customization in your child theme or by applying custom CSS. If you still need our assistance, please, attach some screenshots for your questions.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jatin,

Thank you for providing us with temporary access to your dashboard. Could you please improve your server configuration as shown here: https://gyazo.com/18c72bb4f4a63eb9a5a9e2103c896b60, as it may cause issues with your editor?

We also noticed that you have installed a CDN on your website. Could you please temporarily disable it while you are still making changes to your website?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Recep,

Please check now. We have modified only the following file on your website: plugins/et-core-plugin/app/controllers/shortcodes/qrcode.php.

If you still have any questions, please provide the URL of the page containing the widget so that we can review its appearance on our side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jatin,

You can configure the content of your Vertical Header to remove the menu element by following the instructions provided here: https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/. To add the menu to your Horizontal Header, please edit your Header Builder in the Customizer: https://gyazo.com/2199783a95b596a1a5876552c9e9f270. To edit Header builder you can open the XStore Builders panel in backend -> https://gyazo.com/e7cde8b35b416c41fdf09a86bd281511.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

You may try adding the following custom CSS in “Theme Options → Theme Custom CSS → Global CSS”:

@media only screen and (max-width: 768px) {  
    .single-product .woocommerce-tabs.horizontal .wc-tabs {  
        flex-direction: column;  
        justify-content: flex-start;  
    }  
}

You can view the frontend result here: https://gyazo.com/1c0f4f89ca0a488aba0b3e80ecf97f5a

Regarding your request about product reviews, you can enable the corresponding setting (as we see such settings are already enabled on your web-site https://gyazo.com/7de43b3a2945f528d086847f0ce717a9) so that all reviews associated with products will be displayed there. If you are using a custom plugin for reviews, please also check the plugin settings.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @falah,

We have attached a video of our testing in the private content section for your review. If you encounter any specific issues, please provide us with a video of your testing so that we can reproduce the issue on our side. You may upload your video to a service such as https://fex.net/ and include a download link in the private content section.

Documentation regarding WooCommerce permalinks can be found in their official articles: https://woocommerce.com/document/permalinks/. Please refer to that resource for further information.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @wojtek,

Thank you for your kind message. We’re glad to hear that everything now looks and works as you expected. Enabling RankMath should not affect your existing redirects, but if you notice any changes or need further assistance, please don’t hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @falah,

We have checked and re-saved your permalink settings at https://yourwebsite.com/wp-admin/options-permalink.php, also saved the changes in woocommerce settings -> products. Then we checked and the urls are correctly display the pages you are located on. Also, as we see your archive product template contains the same widgets that you can see on shop or taxonomy archives (screenshots attached). So, if you need to modify the content of your archive template builder you can open XStore Builders -> Archive products builder (builder documentation: https://www.8theme.com/documentation/xstore/xstore-builders/)

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @MOUN Ayiti Miltimedya,

We have noticed that some of the system requirement parameters are not configured correctly. Please increase them on your server as shown in the following link:
https://gyazo.com/ea4b06f1570b4a4152fa113947543bd8

We attempted to connect to your FTP in order to enable debugging and investigate the issues with your Elementor editor, but the password for access was not provided.

Additionally, the issue might be related to the use of PHP version 8.3. You may temporarily switch to version 8.1 or 8.2 and check if the problem persists.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @falah,

We kindly request that you provide us with a video demonstrating the issue so that we can review it on our side. At this time, we have checked the product categories, and the URLs are correctly redirecting to the product category archives. You may upload your video to a service such as https://fex.net/ and share the download link with us.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ziga32,

You have the Ajax menu dropdown option enabled (https://gyazo.com/9c7d199f4e52af56b41d63fd04902232). When hovering over a menu item that contains a mega menu or static block content, a loader appears while the static block is being loaded. We have temporarily disabled this option on your website, so the static block content in your menus is now displayed without any loading state. Please check and confirm.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @wojtek,

We kindly ask you to create a separate topic for your question instead of adding it to the current discussion. In the new topic, please provide us with FTP access in the private content section so that we can check why the language parameters are not configured in your search URL.

We have also noticed that you have created different headers for each language, and they are working correctly on your website. However, it seems that your search results template might have been created in a different step, which could be causing the issue. Please verify that your search results templates are correctly configured according to the language conditions, and post your question in a separate topic.

Best regards,
Jack Richardson
The 8Theme’s Team