Forum Replies Created

Viewing 30 posts - 5,941 through 5,970 (of 16,294 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 14:33

    Hello,

    There is 500 error when trying to log in to wp-admin panel. The problem is related to your server. Please contact your hosting provider support and ask them to check this issue. Perhaps some PHP values should be increased.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 10:19

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 10:16

    Hello,

    As I see you haven’t added gallery images. Also you’ve added the same images for variations as for the featured image http://storage9.static.itmages.com/i/16/1031/h_1477905106_2165014_a413e8bb49.jpeg .
    As for the sku, the same issue persists with default Woocommerce theme Storefront, check it yourself. You should contact Woocommerce regarding this problem.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 09:53

    Hello,

    Unfortunately there is no such feature.
    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 09:47

    Hello,

    I tried to activate Ultimate VC Addons plugin to add background image within their options and got 500 error. The problem is related to your server. Please contact your hosting provider support and ask them to check this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 09:22

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 09:19

    Hello,

    Have your issue been resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 08:59

    Hello,

    When you updated the theme go to Theme Options > Blog Layout > Excerpt length (words) and set the number of words you want to display.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 08:55

    Hello,

    You need overwrite only the parent theme.

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2016 at 09:13

    Hello,

    You need edit only two strings as shown on the screenshot http://prntscr.com/d0dac2

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2016 at 08:55

    Hello,

    We mentioned that our theme supports Woocommerce plugin fully, not its extensions. We can’t test all of them with the theme.
    You can contact our customization service https://www.8theme.com/customization-services/ to fix that issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2016 at 08:53

    Hello,

    You need add API key in Ultimate > Google Maps. Please read more here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 20:24

    Hello,

    Please take our apologies but we don’t provide support for 3rd-party plugins and don’t guarantee their full compatibility with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 19:17

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 19:14

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 18:35

    Hello,

    I’ve added space in your translation file.

    Clear the cache and check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 17:23

    Hello,

    If you want to show search form add this code in Custom CSS for mobile section:

    .header-type-10 .menu-wrapper .languages-area {
        display: block !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 16:32

    Hello,

    Please provide FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 16:23

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 14:54

    Hello,

    I’ve renamed EUS menu to “contact menu-eu” http://prntscr.com/d0297h.
    Please check top header section now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 09:48

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 09:19

    Hello,

    Did you comment it?
    Try to comment the code or remove it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 08:55

    Hello,

    You just need comment the code that mentioned in the previous post.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 28, 2016 at 08:45

    Hello,

    You can see this value in Woocommerce > System Status http://storage7.static.itmages.com/i/16/1028/h_1477640785_9644152_0a83decec1.jpeg .
    Ask your hosting provider support to increase it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 19:53

    Hello,

    Make you sure you enabled the needed options in Theme Options > Ajax Search.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 19:50

    Hello,

    Sorry, but we can’t know what changes have been made in the files. Would be better ask your developer to move modified files to the child theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 19:48

    Hello,

    I’ve changed menu settings.
    As for the image label, ask your hosting provider support to increase PHP Max Input Vars value to 5000 instead of 1000 and then try to disable the label.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 18:27

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 18:17

    Hello,

    We can’t work in WP Dashboard because of the error “Sorry, you are not allowed to access this page.”. Please give us administrator permissions.

    May we reupload theme files? Please create a backup.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2016 at 17:12

    Hello,

    What is FTP username?

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,941 through 5,970 (of 16,294 total)
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