Pictures on front page not streched proparly

This topic has 21 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Jack Richardson

  • Avatar: tomer
    tomer
    Participant
    October 27, 2016 at 15:37

    2 issues :
    1.I made the pictures on the website to be streched but it doesn’t work- they are aligned to the left instand of covering all the width .
    2.the main menu dissapears when scrolling down on the front page .
    please advise

    Please, contact administrator
    for this information.
    20 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 27, 2016 at 17:51

    Hello,

    1. What pictures do you mean? Please show a screenshot. As I see this background image is stretched http://storage2.static.itmages.com/i/16/1027/h_1477587091_3043795_c73b547fef.jpeg .

    2. Go to Theme Options > General > Fixed navigation > On.

    Regards,
    Eva Kemp.

    Avatar: tomer
    tomer
    Participant
    October 30, 2016 at 12:23

    1. the background is not streched on higher resolutions, check out the website .
    also when i go fullscreen the website is off, you see a white page .
    Thanks in advance
    Tomer

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 09:47

    Hello,

    I tried to activate Ultimate VC Addons plugin to add background image within their options and got 500 error. The problem is related to your server. Please contact your hosting provider support and ask them to check this issue.

    Best regards,
    Jack Richardson.

    Avatar: tomer
    tomer
    Participant
    October 31, 2016 at 13:56

    Dear Jack,
    mY CMS is not working!!! what have you done ?
    please fix it asap !
    Thanks,
    Tomer

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 31, 2016 at 14:33

    Hello,

    There is 500 error when trying to log in to wp-admin panel. The problem is related to your server. Please contact your hosting provider support and ask them to check this issue. Perhaps some PHP values should be increased.

    Best regards,
    Jack Richardson.

    Avatar: tomer
    tomer
    Participant
    November 2, 2016 at 10:50

    The error was a plugin you installed not the hosting service, please don’t make any mistakes like this it cost me 3 days of work .

    there is still a problem in the main page the section ‘raw html” isn’t streched to all the width of the side, please take care of it as soon as possible, my dedline is behind because of the 500 error .
    Thanks in advance

    Avatar: Eva
    Eva Kemp
    Support staff
    November 2, 2016 at 17:52

    Hello,

    We can’t view row settings because of 500 error http://prnt.sc/d27kpl
    You need contact your hosting provider support regarding this issue.

    Regards,
    Eva Kemp.

    Avatar: tomer
    tomer
    Participant
    November 3, 2016 at 15:28

    Dear Eva,
    the 500 problem is gone .
    Once again the images in the homepage and the elements are not aligned to the center and streched .
    This is not the first time that i get that error, i am loosing a lot of money because of this template
    and i am thinking about charging my money back.
    Please fix it good this time, no more error.
    Thanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 3, 2016 at 21:20

    Hello,

    I’ve set the option “Stretch row and content” for the row where “Raw HTML” element is added. Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: tomer
    tomer
    Participant
    November 7, 2016 at 17:09

    It’s stil not streched ! i don’t understand, you don’t check what you do ?
    All i want is the pictures to fill all the width of the screen .
    please take care of it ASAP !!!

    Avatar: tomer
    tomer
    Participant
    November 7, 2016 at 17:36

    this is how it is right now :
    http://www.shotland.co.il/issue1.jpg

    and this is how it is supposed to be :
    http://www.shotland.co.il/issue2.jpg

    it is very simple,it’s suppose to be a paralax website .

    i tried to fix it in the VC and it’s not working .
    please don’t install a new version of VC it made a 500 error, it has something to do with the base of the template.

    Avatar: Eva
    Eva Kemp
    Support staff
    November 8, 2016 at 20:31

    Hello,

    We recommend you to use Ultimate VC Addons plugin and set background image in this plugin settings when editing a row. There you’ll find an option to set max full widget for the background image.

    Regards,
    Eva Kemp.

    Avatar: tomer
    tomer
    Participant
    November 10, 2016 at 11:38

    The template is not working with this plugin !!
    you need to fix the issue in the template!

    Avatar: Eva
    Eva Kemp
    Support staff
    November 10, 2016 at 16:35

    Hello,

    That plugin works properly on our test site and on other clients’ sites.
    When you activate Ultimate VC Addons plugin you get 500 error. It’s related to the server configuration, not to the theme. You should contact your hosting provider support for investigation. Perhaps some PHP parameters need to be increased.

    Regards,
    Eva Kemp.

    Avatar: tomer
    tomer
    Participant
    November 14, 2016 at 17:13

    The plugin ultimate vc is causing the 500 error ! i paid my hosting company to check this issue.
    Give me a solution !!!! i paid for this template !!

    Avatar: Eva
    Eva Kemp
    Support staff
    November 15, 2016 at 14:06

    Hello,

    Please update the theme to the latest version. Then reply back to us.

    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: tomer
    tomer
    Participant
    November 15, 2016 at 18:07

    Dear Eva, where can i find the latest template ? i can’t find it in my account.
    please provide me a link for the latest template .
    Thanks
    Tomer

    Avatar: Eva
    Eva Kemp
    Support staff
    November 15, 2016 at 19:06

    Hello,

    You can find the theme on TF site https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 . Log in with your Envato account credentials and find theme archive in Downloads section.

    Regards,
    Eva Kemp.

    Avatar: tomer
    tomer
    Participant
    November 24, 2016 at 09:37

    It’s not showing in theme forest !!
    log in to my account and see :

    Please, contact administrator
    for this information.
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