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Child Theme not working with Royal 2.8 - by Eddie Fontes

This topic has 12 replies, 4 voices, and was last updated 7 years, 6 months ago ago by Eva Kemp

Eddie Fontes

Participant

October 26, 2016 at 16:05

I’ve installed your newest version of Royal theme and the included Child Theme does not work. It says Broken Theme. I tried to created a child theme myself, but it is pointing to another theme in WordPress.org that has the same name “royal”. Please, I need to run the website with a Child theme, as you guys already know, for updates and customizations.

#144029 Copied Theme version: 2.8 WooCommerce version: 2.6.6

11 Answers

Robert Hall

Support staff

October 26, 2016 at 16:27

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Please provide us with wp-admin and FTP credentials in Private Content to check issue with the Child Theme.

Regards,
Robert Hall

#144033 Copied

Eddie Fontes

Participant

October 26, 2016 at 16:54

Please, check for Child theme broken theme issue. Thanks.

Please, contact administrator
for this information.

#144036 Copied Theme version: 2.8 WooCommerce version: 2.6.6

Robert Hall

Support staff

October 26, 2016 at 18:00

You forgot to provide the FTP credentials in Private Content.

Regards,
Robert Hall

#144041 Copied

Eddie Fontes

Participant

October 30, 2016 at 05:42

Here is the FTP info.

Please, contact administrator
for this information.

#144393 Copied Theme version: 2.8 WooCommerce version: 2.6.6

Jack Richardson

Support staff

October 31, 2016 at 09:22

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#144440 Copied

Eddie Fontes

Participant

November 2, 2016 at 16:29

Sorry for the mistake. Please check back with the credentials, I can not fix the Child Theme and I am using the Theme for customizations and I know for a fact that it is going to be a problem whenever you issue a new version. Your help is really appreciated.

Please, contact administrator
for this information.

#144731 Copied Theme version: 2.8

Eva Kemp

Support staff

November 2, 2016 at 17:26

Hello,

Now there are errors:
Error: Connection timed out
Error: Could not connect to server

Is the access on the server blocked by Firewall or something?

Regards,
Eva Kemp.

#144742 Copied

Eddie Fontes

Participant

November 2, 2016 at 18:09

No, make sure you are using port 22.

Please, contact administrator
for this information.

#144746 Copied

Eva Kemp

Support staff

November 2, 2016 at 19:59

Hello,

The problem was you named “royal” folder as “Royal_Theme-v2.8”, but in child style.css template is written as “royal”.
I’ve changed it to “Royal_Theme-v2.8” as your parent theme folder is named.
Check themes in Appearance > Themes now.

Regards,
Eva Kemp.

#144751 Copied

Eddie Fontes

Participant

November 2, 2016 at 23:16

Hi Eva,
Thanks. I actually did not name the child theme, I used the one you have in the theme folder from Themeforest. That is named wrong. I believe it should be renamed there also.
Thank you now that you have fixed it for me. I really appreciate your quick response.

That is how the style.css in your theme folder comes:
/*
Theme Name: Royal Child
Theme URI: https://www.8theme.com/
Description: Royal Child Theme
Author: 8theme
Author URI: https://www.8theme.com
Template: ROYAL – 8theme WordPress theme
Version: 0.0.1
Text Domain: royal-child
*/

and now that’s how you had it fixed for me (the one that works):

/*
Theme Name: Royal Child
Theme URI: https://www.8theme.com/
Description: Royal Child Theme
Author: 8theme
Author URI: https://www.8theme.com
Template: Royal_Theme-v2.8
Version: 0.0.1
Text Domain: royal-child
*/

#144763 Copied Theme version: 2.8 WooCommerce version: 2.6.6

Eva Kemp

Support staff

November 3, 2016 at 09:47

Hello,

You are welcome.

Regards,
Eva Kemp.

#144771 Copied
Tagged: child theme, royal 2.8, template, woocommerce, wordpress
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