Dear @Mohamed,

I hope this message finds you well. We are currently reviewing the issue you reported regarding the inability to access the Sales Booster settings on your website. However, we have noticed that we do not have the necessary access to your website to fully diagnose the problem.

To assist us in resolving this issue, could you please take the following steps?

1. Verify that both the XStore theme and the XStore Core plugin are updated to their latest versions.
2. Check if patch #93106689 has been successfully installed on your website. You can refer to this screenshot for guidance: https://prnt.sc/pqlSmV_yqBw6
3. Temporarily deactivate your WP-Rocket cache plugin to see if this resolves the issue. If the issue is resolved upon deactivation, it may be related to caching.

Should the problem persist after following these steps, please provide us with the correct WP-admin and FTP access credentials so that we can further investigate the potential cause.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @TheOne,

I hope this message finds you well. We have noted that the new elements introduced require a different coding structure for vertical alignments within the theme. To accommodate these changes, we recommend implementing the following CSS snippet:

.etheme-product-grid-item {
    display: flex;
    flex-wrap: wrap;
    flex-direction: column;
    align-items: flex-start;
    align-content: flex-start;
}

.etheme-product-grid-content {
    flex: 1;
    width: 100%;
    display: flex;
    flex-direction: column;
}

.etheme-product-grid-button {
    margin-top: auto;
    width: auto;
    align-self: center;
}

These adjustments should help achieve the desired layout. You can view the expected results via the following links:
– [Screenshot 1](https://prnt.sc/b9eG1jpv-QIC)
– [Screenshot 2](https://prnt.sc/FkhFwUFWP-mT)

We would appreciate your feedback on whether this solution meets your expectations. Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Simon,

I hope this message finds you well.

1. Upon accessing your FTP, we encountered an empty folder, as shown here: https://prnt.sc/-fuK_JeULY4b. Consequently, we are unable to determine the cause of the “Error: 1004” message displayed on the Account page. We suspect that this error may originate from either the WooCommerce plugin or another plugin installed, as it does not appear in our XStore theme files. To further investigate, you might consider switching to a different theme, such as Storefront, and checking the My Account page to see if the issue persists.

2. Regarding the Wishlist page, we have created a separate page for the Wishlist content, available here: https://prnt.sc/FUpXKA7mRiZT. We have selected this page in the Theme Options, as shown here: https://prnt.sc/5Vi1_h84iAe_. Consequently, the wishlist element in the header now redirects correctly, as evidenced here: https://prnt.sc/HoC3p_brvt-A.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @thegaz75,

I hope this message finds you well. We have encountered a few issues that require your attention:

1. **FTP Access Error**: While attempting to access your FTP, we encountered the following error: “530 Login failed. Please verify the username and password supplied, and ensure that FTP access has been unlocked. You may need to check your control panel or contact your support team for further assistance.”

2. **Update on Website Functionality**: We have implemented a new filter in your child-theme/functions.php: add_filter('etheme_ajaxify_elementor_widget', '__return_false');. This modification is intended to prevent XStore from Ajaxifying all Elementor widgets across the website. It appears to have resolved the frontend errors successfully as a temporary solution.

3. **Server Error on Page Content**: We are still experiencing a server error when attempting to load specific page content, which can be viewed here: https://prnt.sc/_rLTLcMRFZUS. Unfortunately, without FTP access, we are unable to diagnose the cause of this error. We kindly request that you provide us with the necessary FTP credentials.

Additionally, it would be beneficial if you could contact your hosting provider to review the error logs. This may help identify if there are any permission limitations on your server that need to be addressed. For instance, if your WordPress admin folder is password-protected and a password is not entered, an HTTP 401 error page may be displayed on the WordPress login and admin pages.

We appreciate your prompt attention to these matters. Ensuring smooth and efficient operation of your website is our top priority. Please do not hesitate to reach out if you have any questions or need further assistance.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Corrado Zanetti,

We sincerely appreciate your interest in our theme and your thorough testing of our Elementor widgets and features. We are pleased to inform you that we have successfully implemented fixed URLs for those items.

Fixes were implemented in et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php file.

Could you please take a moment to review the updated redirection URLs at your earliest convenience?

Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Arnan,

We hope this message finds you well. To achieve uniform proportions for all product images on your shop page, we recommend implementing the following custom CSS as a one of possible solutions:

.content-product .product-content-image img {
    aspect-ratio: 4/3;
    object-fit: contain;
}

You can view the expected outcome here: https://prnt.sc/8NI6V-e8Ndkb.

For a similar adjustment on single product pages, please add the following CSS:

.woocommerce-product-gallery__image img {
    aspect-ratio: 1/1;
    object-fit: cover;
}

Feel free to experiment with different aspect ratio proportions to find the most suitable ones for your needs.

Best regards,
Jack Richardson
The 8Theme Team

Hello @gewoonbovenaan,
Did you mean to have next version of your header -> https://prnt.sc/PMHQA9o4L7m7 ? If so, we simply switched your container (with logo inside) width from full-width to Boxed -> https://prnt.sc/erRxX6iHl9k9.
In case you need more assistance, please, provide us more information about the appropriate result you want to have.

Waiting for your response !
Kind regards, Jack Richardson

Dear @MOULAY Driss,

I hope this message finds you well. We have previously provided detailed steps to reproduce certain issues, but it appears that some steps may have been overlooked, including a critical one concerning a translation error. As indicated in the screenshot provided https://prnt.sc/jheQuuSaeGIO, there was a mistake in setting specific characters for replacement. The correct format should be %1s, but it was translated as %1, which omits the necessary parameter for replacement.

Furthermore, it is important to note that this was not the only instance of translation errors. Additional issues were found in several other strings, as evidenced by the screenshots linked below:
– [Screenshot 1](https://prnt.sc/Fzgnw0srYcNF)
– [Screenshot 2](https://prnt.sc/LTmWAYE4J8ZC)
– [Screenshot 3](https://prnt.sc/zqCMdj6mSOdr), etc.

We have taken the initiative to correct all the erroneous translation strings and have uncommented the relevant code in the system-requirements.php file. As a result, you should no longer see any errors displayed in your backend.

Please ensure to allocate sufficient time for reviewing translations in the future to prevent similar issues from occurring.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,

Jack Richardson
8Theme’s Team

Hello @gewoonbovenaan,
1/ We have many more others widgets for the same purpose. For example you may add Carousel anything widget (https://prnt.sc/xXlWiSAvANkO) and you can use it as promo banner that was in Customizer header before. We added for you such widget and set default texts -> https://prnt.sc/lhVICnZBBbEm.
2/ There was set Boxed type for parent container, so we changed it to full-width -> https://prnt.sc/sK2yzzr8Wv1n.

Please, check the results now !
Kind regards, Jack Richardson

Dear @gewoonbovenaan,

We hope this message finds you well. We are pleased to inform you that we have successfully modified the structure of your website’s header to incorporate a full sticky header as per your request. All containers have now been nested within a single parent container, and the sticky settings have been correctly applied to the main container. You can view the updated header structure here: (https://prnt.sc/XgNsI3mvF0UZ).

The sticky header is now functioning as intended, and you can see the current appearance via this link: https://prnt.sc/fAhoAgmzTrny. This setup means that the wrapper container is set as sticky, while the containers inside remain non-sticky.

Additionally, we would like to direct your attention to our tutorial on setting up a Sticky Header, which might provide further insights and guidance: https://www.youtube.com/watch?v=2BDMGGzimb0&feature=youtu.be.

Regarding your inquiry about the font-weight of icons in the header on the frontend, it appears that this issue is due to custom CSS currently applied. You can view the specific CSS here: (https://prnt.sc/dPvkOasvV8ya). Removing this CSS should restore the icons to their normal weight. Should you prefer to maintain bold icons throughout your website, we have provided an option for that scenario here: (https://prnt.sc/tsRvuLGTJbdC).

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @PJone,

Thank you for your interest in our Header Builder settings. We offer various options for customizing backgrounds, adding shadows, and more, which can be accessed via our XStore Sticky Header settings here: https://prnt.sc/7LOYGKfy4DFt.

As previously mentioned, Elementor operates under a different structural framework compared to our Customizer Header builder. Consequently, certain functionalities such as varying logos upon scrolling or color changes for all elements within the Sticky Header cannot be achieved with the current options provided. However, most popular header designs can still be implemented with the existing features in our XStore Theme package.

Should you require further customization to achieve the specific results you desire, we invite you to submit a request for additional customization at: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding and look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Arnan,

We have successfully reverted the changes as per your request. Additionally, we have conducted tests across various browsers and devices to address your main concern. I am pleased to inform you that all tests were successful. Below are the details of the browser versions we tested:

**Safari:**
– Version 16.6 (18615.3.12.11.2)
– Version 14.1.2 (14611.3.10.1.7)

**Chrome:**
– Version 124.0.6367.201 (official) (x86_64)
– Version 116.0.5845.187

We have identified a potential issue regarding the non-loading of Theme Options on your end, which may be due to incorrect translations that are causing critical errors. We recommend reviewing and correcting these errors. You can find the problematic lines at the following links:
– https://prnt.sc/mqXjEdCkI2VI
– https://prnt.sc/OONjrOEobyqs

We hope that resolving these translation errors will resolve the issue and allow you to fully utilize the Theme Options from your device.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Aulakh, Sam,
Changes were made in next files (many pieces of code):
et-core-plugin/app/controllers/elementor.php
et-core-plugin/app/assets/js/google-map.js

As I previously wrote those changes will be included in next theme update so, you won’t lose them anyway.
Kind regards, Jack Richardson

Dear @Murad,

I hope this message finds you well. We have successfully accessed your website and noticed that a cache plugin is currently active. It appears that this plugin is causing the sidebar to display differently for logged-in and non-logged-in users.

For users who are logged in, we observed that only the Categories widget is visible in the sidebar, as shown here: https://prnt.sc/mFYb15qmz0wZ. However, when viewing the same page in incognito mode, an older version of the sidebar appears, likely due to caching: https://prnt.sc/cpCs9OX2HD6Y.

To manage and configure the widgets in your sidebar, please navigate to your Dashboard and select Widgets at this link: https://prnt.sc/fN3hmjw7XgAd. For testing purposes, we added another widget to the Main sidebar area, which is now visible on the page when logged in: https://prnt.sc/dGOjixVfMUDo. We then cleared the cache for this page: https://prnt.sc/GXcGC0HZ9bDc, and upon rechecking in incognito mode, the updated content was displayed: https://prnt.sc/UmiY21FKoQQx.

We recommend activating cache plugins only after your website content is approximately 85-90% complete. This approach minimizes the need to frequently clear the cache to see updates.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

Dear @gewoonbovenaan,

We have conducted several inspections and noticed that you are currently utilizing the Elementor PRO Cart widget on your Cart page, as seen here: https://prnt.sc/LLBrkW8S9c9-. It appears that this widget is not a part of our XStore suite.

Given this situation, you have a couple of options. You may wish to reach out to Elementor PRO Support for assistance with fixing or adding typography options for the texts within their widget. Alternatively, you could consider using our XStore Cart Page widget, which not only offers extensive customization options but also guarantees full support for any issues that may arise. You can view our widget here: https://prnt.sc/JQAI49egr_5N.

For your reference, here are a few examples of how our XStore Cart page is used in our demos:
– Minimal Electronics: https://xstore.8theme.com/elementor/demos/minimal-electronics/cart/
– Furniture: https://xstore.8theme.com/elementor2/furniture3/cart/
– Niche Market: https://xstore.8theme.com/elementor/demos/niche-market02/cart/

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,
Jack Richardson
The 8Theme Team