Hello @Safe Desires,

The URL you created, “https://safedesires.com/product-category/lingerie-accessories,babydolls,bodystockings,bra-sets,bridal-lingerie,corsets,costumes,faux-leather,garter-belts-gartered-lingerie,mens-underwear,nipple-covers,pajamas-and-sleepwear,pantyhose,patriotic,stockings,teddies-bodysuits,womens-underwear?sale_status=1,” is incorrect. It is not possible to set multiple categories using a comma separator. You can only achieve this by using URL query arguments, such as “https://safedesires.com/shop/?filter_cat=lingerie-accessories,babydolls”. But as your Shop page is created with hardcoded content and not dynamic you could not use such filter. It would be better if you had different page for your current shop and origin shop archive. Then the url could apply the appropriate query filters on such archive product template. At this time it is also possible for you submit a request for additional customization, as they can implement on your web-site some specific solution that is our of our basic support scope. Thanks for your understanding and respecting our support rules.

If you need our assistance, please, attach us the feedback so we could review it and suggest some solutions if possible.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Visenco,

As you are utilizing an additional plugin for this functionality, we recommend reaching out to their support forum, as your inquiry pertains to the functionality of their product. We provide support exclusively for our own products, in accordance with the Envato privacy policy. Thank you for your understanding and for respecting our support guidelines.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

We have reviewed your settings and template configuration. It appears that the issue may be related to your template conditions, as your template is currently set to the Product Tag archive page (see: https://gyazo.com/06f5060729adc9ceb6c74cf21f8568dc). However, there are no such tags (see: https://gyazo.com/cad9dec0243caa75b3e4917187755b54, https://gyazo.com/e362b5f6a95345c7503ca1ee2cb725eb), which may result in some widget data not displaying the correct dynamic content, as it is removed and not assigned to such a tag. Please review your conditions and ensure that you are applying the correct ones. Additionally, you can use the default widget in such a template to verify if it works correctly and compare the results.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

There is no such option available by default. However, if you wish to change it to make it custom sorted, you can use the following code in your child-theme/functions.php. Please choose one of the following choices below.

1. To sort product results by price (cheapest first)

add_filter('etheme_ajax_search_products_query', function ($args){
    $args['meta_key'] = '_price';
    $args['orderby'] = 'meta_value_num';
    $args['order'] = 'ASC';
    return $args;
});

2. To sort product results by popularity (best sellers first)

add_filter( 'etheme_ajax_search_products_query', function ( $args ) {
	$args['meta_key'] = 'total_sales';
	$args['orderby']  = 'meta_value_num';
	$args['order']    = 'DESC';
	return $args;
} );

3. To sort by the “Menu order” value set on each product in WooCommerce -> Products

add_filter( 'etheme_ajax_search_products_query', function ( $args ) {
	$args['orderby'] = array(
		'menu_order' => 'ASC',
		'date'       => 'DESC',
	);
	return $args;
} );

Please let us know if any of these solutions are suitable for you. If you would like our assistance with implementing such snippets, we are available to help. However, we have not implemented it yet as we would like to confirm if this method is appropriate for your needs.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

Unfortunately, our IP address is dynamic, which has prevented us from accessing your website. Could you please consider temporarily disabling the restrictions entirely? Otherwise, it will be challenging to identify a moment when we have a static IP with the necessary permissions to review the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @st7878,

Sorry for the delay in answering. As your questions require some templates modification we need to have access to your wp-admin and FTP account.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @javi_web,

We regret to inform you that we were unable to log in to your website or preview it to check the private content. As a potential solution, you may try disabling the Elements cache by navigating to your Dashboard, then to Elementor, and selecting Settings. You can refer to this link for guidance: https://gyazo.com/024c7839db5a142548e04ec3229fa46c. Additionally, you might consider reaching out to ACF support, as they may be able to identify the issue related to their custom fields.

If you require further assistance from us, please provide the correct access to your website or remove the restrictions so that we can preview it.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @qiuyuanyuan,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regads, Jack Richardson
The 8theme’s team

Hello @Mark,

The heaviest elements on your home page are the videos, which are preventing the content from loading correctly. Examples: https://gyazo.com/a756ea478ea071d4075a036c75045da1 https://gyazo.com/46ef56a9ad1b3216165134e57a928d95.

We recommend temporarily removing these videos to test the loading time or configuring them for lazy loading, which can be set up in the widget settings. Please note that this issue is related to the content you have created on the home page rather than the functionality of our theme.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Ali,

We kindly ask you to review the changes we have made. We have fixed the fatal errors in your theme files and uploaded the corrected version to your website. These fixes will also be included in our next theme update, so you will not lose any modifications.

Additionally, we have temporarily deactivated the Atomic Builder option in your Elementor settings, as we have noticed that some of our customers experience editor loading issues when this setting is enabled.

For more details, please refer to the following topics:
https://www.8theme.com/topic/severe-performance-issues-and-elementor-editor-not-loading-with-woocommerce-xstore-core/#post-471452
https://www.8theme.com/topic/elementor-not-working-and-required-safe-mode/#post-471270

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @garyglobe,

You had the gallery type set to “One image” in your Product Gallery widget: https://gyazo.com/935e145dc77263fb00adbe4777402e5a. Could you please check it now?

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Razland,

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Hello @garyglobe

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, please clear or temporary disable your caches so we could see the changes.

Kind regards, Jack Richardson
The 8theme’s team

Hello @javi_web,

We recommend that you contact your hosting provider to check for backups from a time when the website was functioning correctly. If you have not made many changes since then, you may restore that backup to resolve the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

We have been trying to check the issue in your editor for the past few hours, but it appears that you are still in edit mode. As a result, we were unable to overwrite your access in the editor.

Please let us know once you have finished your editing.

Best regards,
Jack Richardson
The 8Theme’s Team