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Problem with ACF fields which content only sometimes disappear

This topic has 10 replies, 2 voices, and was last updated 9 hours, 33 minutes ago ago by Jack Richardson

javi_web

Participant

July 27, 2026 at 11:23

Hello,
I have found an issue. We are using several ACF fields and some times these fields “disappear”, I mean, it’s value is not showed in template edition or front end view either.
If I add the same ACF field with an Elementor Widget from a provider different of Xstore, the value is showed. So I suppose that the problem is some kind of cache but I am no able to find out the origin of the issue.

Even stranger, the same field works fine in another template with the same Xstore’s widget type. So I am totally confused.

Can you help me? See data in private field.
Before writing you I have deleted and deactivated all cache (woo, elementor, php, …)

Thank you.
Regards,
Javi.

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9 Answers

Jack Richardson

Support staff

July 27, 2026 at 15:40

Hello @javi_web,

We regret to inform you that we were unable to log in to your website or preview it to check the private content. As a potential solution, you may try disabling the Elements cache by navigating to your Dashboard, then to Elementor, and selecting Settings. You can refer to this link for guidance: https://gyazo.com/024c7839db5a142548e04ec3229fa46c. Additionally, you might consider reaching out to ACF support, as they may be able to identify the issue related to their custom fields.

If you require further assistance from us, please provide the correct access to your website or remove the restrictions so that we can preview it.

Best regards,
Jack Richardson
The 8Theme’s Team

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javi_web

Participant

July 27, 2026 at 16:07

Hello Jack,
Please, share with me your public IP address to whitelist you in the firewall.

Regarding your recommendation, have you read my post carefully? Why do you think it is an Elementor problem? It’s already in Elementor that when I select a widget from Dinamyc.ooo, it show the same ACF fields fine. Additionally, the same Xstore’s widget works as well in another template.

Last but not least, Elementor’s cache is already disabled (screenshot attached).

Thank you.
Regards,
Javi.

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Jack Richardson

Support staff

July 28, 2026 at 07:10

Hello @javi_web,

We kindly request that you unlock our IP, as mentioned in the private content. We believe the issue may be related to the ACF plugin as based on your tests, the dynamic ACF field content functions correctly with our widgets or the default widgets, but not with the ACF Fields widget, which is provided by their plugin. Therefore, we suggest contacting their plugin support team with this request. If you still believe that issue may be related to our theme, we are willing to investigate the issue further for you once access is restored.

Best regards,
Jack Richardson
The 8Theme’s Team

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javi_web

Participant

July 28, 2026 at 08:46

Hello Jack,
Your IP is already whitelisted.

Maybe I didn’t explain myself clearly. Just the opposite, other provider’s widgets works well. Only the XStore’s ones are affected by this issue, only sometimes and only in some templates (not always the same one) as I explained you.

Please, take a look and let me know what you find out.

Thank you.
Regards,
Javi.

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Jack Richardson

Support staff

July 29, 2026 at 06:22

Hello @javi_web,

Unfortunately, our IP address is dynamic, which has prevented us from accessing your website. Could you please consider temporarily disabling the restrictions entirely? Otherwise, it will be challenging to identify a moment when we have a static IP with the necessary permissions to review the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

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javi_web

Participant

July 29, 2026 at 07:00

Hello Jack,
Temporally, I have disabled the website’s protection. Besides, I have whitelisted not only your actual IP but also the IP range pattern I detected in your IPs.

Please, confirm me you can access now.

Regards,
Javi.

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Jack Richardson

Support staff

July 29, 2026 at 07:33

Hello @javi_web,

Thank you for granting us access. We are now able to review your settings. Could you please clarify which widgets (widget names) are correctly displaying the ACF fields and which are not? This will allow us to compare the code of these widgets to identify the source of the issues.

Best regards,
Jack Richardson
The 8Theme’s Team

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javi_web

Participant

July 29, 2026 at 07:48

Hello Jack,
I sent you screenshots in the first post. If you edit the template you will find the alternative image field still there.
As alternative, please try to find out what is, if any, the difference between Brands and Categories template. Why the same field works in one template and not in the other?

Regards,
Javi.

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Jack Richardson

Support staff

July 29, 2026 at 09:01

Hello @javi_web,

We have reviewed your settings and template configuration. It appears that the issue may be related to your template conditions, as your template is currently set to the Product Tag archive page (see: https://gyazo.com/06f5060729adc9ceb6c74cf21f8568dc). However, there are no such tags (see: https://gyazo.com/cad9dec0243caa75b3e4917187755b54, https://gyazo.com/e362b5f6a95345c7503ca1ee2cb725eb), which may result in some widget data not displaying the correct dynamic content, as it is removed and not assigned to such a tag. Please review your conditions and ensure that you are applying the correct ones. Additionally, you can use the default widget in such a template to verify if it works correctly and compare the results.

Best regards,
Jack Richardson
The 8Theme’s Team

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