Hello @sherif,

With all due respect, our tests indicate that the page opened correctly in the Editor, and we have attached a screenshot for your reference: https://gyazo.com/91928ae3153eb31a3a060649a4dd3a5e. We attempted to check it again, but it appears you are currently in Editor mode (please check private content), which prevents us from verifying the issue. Kindly provide us with feedback once you have finished editing your homepage so that we can review it from our side. Additionally, you may try refreshing the page or using a different browser, as the issue seems to be occurring only on your end. Thank you for respecting our support time and adhering to our support guidelines.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @sherif,

We would like to inform you that the fix was uploaded to your website simultaneously with our response. Currently, we have determined that the issue is not related to the initial CSS template problem, as the editor is not loading. Upon attempting to review the Elementor settings, we encountered a 503 error on the /wp-admin/ URL, which hindered our ability to access the dashboard.

If you are able to review your Elementor settings, we kindly request that you consider implementing the solutions provided in the following responses:

1. Disable the Atomic feature in Elementor -> https://www.8theme.com/topic/elementor-not-working-and-required-safe-mode/#post-471230
2. Solution for page loading speed and editing issues in Elementor -> https://www.8theme.com/topic/problem-with-page-loading-speed-and-editing-in-elementor/#post-470299
3. Official Elementor documentation on Error 503 -> https://elementor.com/blog/error-503/)

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Olga777,

Thank you for reaching out to us. We are delighted to hear that everything is working smoothly now. Should you have any further questions or need assistance, please do not hesitate to contact us.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Arka Sarkar,

We appreciate the information you have provided. However, such restrictions should be implemented on the server side using .htaccess templates or similar. Our theme does not have a setting for this, as it is a server-side configuration or requires additional customization in child-theme/functions.php that is our of our basic support scope. Therefore, we kindly request that you contact your hosting provider and ask them to apply the necessary restrictions on the server template. Below, we have attached a few examples they can follow.

Redirect filtered category URLs to the clean category URL

<IfModule mod_rewrite.c>
RewriteEngine On

RewriteCond %{REQUEST_URI} ^/product-category/ [NC]
RewriteCond %{QUERY_STRING} (^|&)(et_columns-count|filter_[^=]+|min_price|max_price|sale_status|stock_status|rating_filter|orderby|et_per_page|view_mode)=[^&]* [NC]
RewriteRule ^ %{REQUEST_URI} [R=301,L,NE,QSD]
</IfModule>

Block such URLs instead of redirecting

<IfModule mod_rewrite.c>
RewriteEngine On

RewriteCond %{REQUEST_URI} ^/product-category/ [NC]
RewriteCond %{QUERY_STRING} (^|&)(et_columns-count|filter_[^=]+|min_price|max_price|sale_status|stock_status|rating_filter|orderby|et_per_page|view_mode)=[^&]* [NC]
RewriteRule ^ - [F,L]
</IfModule>

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

We carried out extensive testing on your website to isolate the cause of the issue. This required comparing the parent and child theme configurations, reviewing a large number of Theme Options, repeatedly importing different test configurations, and testing the options in progressively smaller groups.
After narrowing the issue down from approximately 180 different settings, we identified the exact option causing the conflict:

Move Out Of Stock Products To The End

When this option is enabled, the ACF values used through Elementor dynamic tags are not rendered in the Banner element on the frontend. Once the option is disabled, the ACF image and text values are displayed correctly again.

Please keep the following option disabled:
(Screenshot)

We have confirmed the result through multiple tests, including testing this option separately from all other child-theme settings. The issue is therefore not caused by custom code in the child theme, custom CSS, Elementor configuration, or the ACF field setup itself. It is specifically connected to the Move Out Of Stock Products To The End option.

For now, disabling this option is the correct workaround and restores the expected ACF dynamic content on the frontend.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Mark,

We hope this message finds you well.

Website performance remains a crucial ranking factor for Google. We frequently receive inquiries from clients seeking advice on improving the loading speed of their WordPress websites. In response, we have prepared a comprehensive guide that outlines the key factors influencing website performance. This guide also provides detailed instructions on optimizing your WordPress installation and theme configuration to achieve outstanding Core Web Vitals results. For more information, please visit: https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

Additionally, we acknowledge your recent submission (https://www.8theme.com/topic/subject-request-for-xstore-and-elementor-expert-assistance/) regarding the suggestion to disable unused plugins, which can also impact site performance. We recommend configuring only the necessary plugins. Once this is done, kindly provide us with the URLs of the pages that are slow to load and specify the improvements you wish to achieve. We will then review your request. It appears that disabling some of your plugins could enhance loading speed, so we suggest proceeding step-by-step.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Mark,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Olga777,

Thanks for providing us the wp-admin access. We are now able to login to your web-site and check your configuration but we also need the FTP access to make some debug in your files.

Could you please also provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @John,

Please, provide us more details so other customers could fix the issue once they have simiar. Also, we are pleased to hear that you have identified the issue. If you require any further assistance or have any additional questions, please do not hesitate to contact us.

Kind regards, Jack Richardson
The 8theme’s team

Hello @John,

Please provide us with a video in the private content area from your testing, as we were unable to replicate the issue on our end, as shown in the attached screenshots. You can upload your video to services such as https://fex.net/ and share a download link with us.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @John,

Safari: https://prnt.sc/KqX33hFMoSJy
Chrome: https://gyazo.com/693db03085c8a3c742c41947f8177271

Please, try from another device then.

Kind regards, Jack Richardson
The 8theme’s team

Hello @John,

Could you kindly try accessing the editor from a different browser? We have verified that the section exists and is displayed correctly. You can view it here: https://gyazo.com/693db03085c8a3c742c41947f8177271.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Anastasia,

We have reviewed your inquiry and would like to inform you that, as your products are primarily variable, the estimated delivery section is displayed only when a specific variation is selected. You can view an example here: https://gyazo.com/6c3ba85e7cab00868c93b3185f59de89.

If you wish to ensure this feature is always displayed, you can apply the following custom CSS in your Theme Options under Theme Custom CSS:

.hidden.sales-booster-estimated-delivery {
    display: block !important;
}

Should you encounter issues with specific products, please provide the URL of the product in question.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Mustafa Nadeem,

The theme includes support for Revolution Slider, which is installed upon theme activation and does not require an additional license key for configuration. You may create sliders and use them on your site in accordance with the plugin documentation. For more information about slider settings, please refer to the Revolution Slider Documentation. Sliders can be added to any page.

If you have any questions related to creating sliders, please consult our documentation: https://www.8theme.com/documentation/xstore/slider-set-up/new-slider/

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @javi_web,

The items displayed in your mini cart are determined by the settings in your header under Cart widget, as shown here: https://gyazo.com/596467909c4f857eaf45328bfa540ae4. Currently, this is set to display 3 items. Please note that displaying all items at once may slow down the loading time on each page. Therefore, it is recommended to limit the number of items displayed, while all items can always be viewed on the Cart page. At this time, we have configured the item count to 12.

The server response time is based on your server configuration not theme settings, so if you need to increase your response time, submit your question on your hosting support.

Best Regards,
Jack Richardson
The 8Theme’s Team