Dear @TheOne,

We hope this message finds you well.

Based on the screenshots provided, it appears that your email templates were created in the Slovenian language. However, the emails received are in English. This discrepancy suggests that translated templates for different languages may not have been created within your email templates.

To enable translations, we recommend activating the relevant option in the WPML settings. You can find a visual guide for this step here: https://prnt.sc/L0QezUK6wan6. Once activated, please ensure that the content of your email templates is configured according to the language settings of your site.

For further guidance, you may refer to the documentation for our Email Builder at the following link: https://www.8theme.com/documentation/xstore/theme-translation/email-builder-translation/.

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @B,

Thank you for reaching out to us. We apologize, but your question is a bit unclear. If you are looking to activate plugins, you can proceed to do so. Should you encounter any issues specifically related to our theme’s compatibility with certain plugins, please feel free to submit a topic detailing the issue, and we will do our best to address it.

If you meant something else, we kindly ask that you provide a more detailed explanation so we can better understand and assist you.

Best regards,
Jack Richardson
The 8Theme Team

Dear @uttam pradhan,

We hope this message finds you well.

Unfortunately, we are currently unable to access your website as it does not seem to be loading. As a result, we are unable to review it at this time.

Regarding your query, we previously recommended using a plugin that allows you to add custom code to the head tag. We kindly suggest referring to the documentation for the plugin to proceed with this solution.

Alternatively, you can add custom code by copying the xstore/header.php file to your child-theme/header.php and inserting the required code there. However, we strongly recommend using the plugin-based solution, as it is a more efficient and reliable approach compared to directly modifying files in the child theme.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Oliver,

Thank you for reaching out to us.

In this particular case, your request appears to involve additional customization. Since the functionality you are referring to is related to a separate plugin, your inquiry about displaying the lowest price from the product settings of that plugin does not constitute an issue or bug with our theme. Instead, it falls under the category of a customization request.

We kindly invite you to submit your customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding of our support guidelines and are here to assist you further if needed.

Best regards,
Jack Richardson
The 8Theme Team

Dear @TheOne,

We hope this message finds you well.

We would like to inform you that the alignment of the arrows on your website is correct by default. However, the custom CSS you have added has altered this alignment, as shown in the following screenshot: https://prnt.sc/CmowY7rosFZd. Once the custom CSS is removed, the arrows display correctly, as demonstrated here: https://prnt.sc/cxJeJz-GLkJ6.

Please note that we are not responsible for any custom modifications made to your website.

Should you have any further questions or require assistance, feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @B,

We hope this message finds you well.

It has come to our attention that you are using a custom product type for the product in question, as shown here: https://prnt.sc/p8Lk_5F57xpk. Please note that due to the nature of custom product types, the Ajax functionality may not perform as expected.

If you plan to use such custom product types extensively on your website, additional customization may be required to ensure the proper implementation of this feature. Alternatively, you can keep the “Ajax Add to Cart” option disabled to ensure smooth functionality across all product types.

Should you wish to enable the Ajax Add to Cart feature for custom product types like this one, you have the following options:
1. Submit a feature request via our roadmap: https://www.8theme.com/roadmap/
2. Request additional customization through your account: https://www.8theme.com/account/#etheme_customization_panel/

Please feel free to reach out if you have any further questions or require assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Oliver,

We hope this message finds you well.

If you would like to display the minimum price for your variable products on the store page, you can enable the “Minimum Price Only” option in your Theme Settings.

Should you require further assistance or have additional questions, we kindly ask you to provide more details along with relevant screenshots so that we can better assist you.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @YCHA,

We hope this message finds you well.

We have conducted the installation and performed several tests on your website to analyze the critical factors contributing to the issues you are experiencing with Code Profiler PRO plugin usage. For your reference, we have attached a link to the results of these tests in the private area below.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @choc

We have added next custom php snippet in your child-theme/functions.php

add_filter('viwec_accept_email_type', function($email_types) {
	$email_types[] = 'b2bking_new_offer_email';
	$email_types[] = 'b2bking_your_account_approved_email';
	$email_types[] = 'b2bking_new_message_email';
	$email_types[] = 'b2bking_new_customer_requires_approval_email';
	$email_types[] = 'b2bking_new_customer_email';
	return $email_types;
});

Please, check the list of emails in our XStore email builder editor.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Rob,

Thank you for reaching out to us with your inquiry.

Could you please, clearify us what exactly issues you are currently expecting with our theme ? We value your feedback and will certainly take it into consideration as we continue to enhance our offerings.

If you have any further questions or suggestions, please don’t hesitate to let us know. We’re always here to assist you.

Best regards,
8Theme’s Team

Dear @Szocs Attila,

We hope this message finds you well.

We have conducted a test on your website’s resources, and you can download the results using the link provided below. Upon reviewing the findings, we would like to share some observations and recommendations for improving your website’s performance.

It appears that the WooCommerce plugin is responsible for a significant portion of the resource load. To address this, we suggest reducing the number of products displayed on your shop page. Currently, 24 products are being shown, which may be contributing to the slower loading time of the shop page. After making this adjustment, we recommend testing the page again to evaluate the impact.

Additionally, we advise reaching out to WooCommerce support for further assistance. As indicated in the attached screenshots, the primary source of the issue seems to be related to the WooCommerce plugin itself. Their team may be able to provide more specific guidance or solutions.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Grace,

The width options for Containers that you are currently referring to and modifying are part of the core functionality of the Elementor plugin. These options are provided by Elementor as a basic feature of their system. For more detailed information on configuring Containers, you can refer to their official documentation here: https://elementor.com/help/container-element/.

If you encounter any bugs specifically related to our elements, we would be happy to assist you. However, we kindly recommend familiarizing yourself with the correct structure and usage of these basic elements. In many cases, setting the width for each container may not be necessary, though it could be required in certain scenarios.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @choc

Could you please, provide us the FTP access so we could check the solutions for such issue ?

Kind regards, Jack Richardson

Dear @d88dcjj,

Thank you for reaching out to us.

We would like to inform you that the information displayed in our Waitlist table is based on the default WooCommerce functions. As such, the stock status shown in the table for a given product reflects the same status as displayed in the default WooCommerce products table. You can refer to this example for clarification: https://gyazo.com/a68f83a170fd32d95acb66171d91ec0f.

This indicates that the issue is not related to our theme but is consistent with the default stock status field in WooCommerce. Therefore, we recommend contacting WooCommerce support directly to address this matter, as the incorrect stock status appears to originate from their product table.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Khurram Virk,

We hope this message finds you well.

We would like to inform you that we have activated the following option: https://prnt.sc/UerBbXGz86yF and cleared the cache on the following page: https://safeandsecureksa.com/product/retractable-fall-arrester/.

It appears that the issue has now been resolved. We kindly request you to review the changes on your end. Additionally, we recommend clearing the cache globally to ensure the results are reflected accurately.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team