Return to previous page

Paypal Option Not Loading Correctly During Checkout on Safari Mobile?

This topic has 4 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

d88dcjj

Participant

November 29, 2024 at 18:24

For some reason I am only seeing this in Safari on mobile, but Paypal does not load on checkout, it just shows a loading symbol indefinitely. It seems to load fine in other browsers and on Safari desktop, just not on mobile.

#425946 Copied

3 Answers

Rose Tyler

Support staff

December 1, 2024 at 10:34

Hello, d88dcjj,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#426019 Copied

d88dcjj

Participant

December 5, 2024 at 17:46

Please try this.

Please contact administrator
for this information.

#426596 Copied

Jack Richardson

Support staff

December 6, 2024 at 14:11

Hello, d88dcjj,

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Kind regards, Jack Richardson
The 8theme’s team

#426683 Copied
Viewing 4 results - 1 through 4 (of 4 total)