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Product grid widget: related product showing vertically in front end

This topic has 7 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

khurram virk

Participant

November 30, 2024 at 16:57

dear sir

good day to you!

hope you are in good health, product grid widget: related product showing vertically in front end, whereas backend showing ok horizontally. we have cleared both server and browser cache—no change. moreover, we have deleted and it again -still the result is same…please check

here are the screeshots
https://snipboard.io/2Im57H.jpg
https://snipboard.io/iIYBu9.jpg

sample page link
https://safeandsecureksa.com/product/retractable-fall-arrester/

please guide.

thank you

#425993 Copied Theme version: 9.4.5

6 Answers

Rose Tyler

Support staff

December 1, 2024 at 10:32

Hello,

Thank you for reaching out to us and for providing detailed information regarding the issue with the product grid widget displaying related products vertically on the front end. We appreciate your efforts in clearing the server and browser cache, as well as reinstalling the widget.

We can’t log in. Please temporarily disable 2FA.

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#426018 Copied

khurram virk

Participant

December 6, 2024 at 08:44

dear sir

good day to you!

thank you for support, firewall, cdn etc is disabled at the moment.
moreover, we dont have child theme —there is plugin suggested by you WPCode Lite. if this is the problem, then please set up child theme —earlier we tried to setup child theme –but we were not able to setup correctly.

lastly, at home page https://safeandsecureksa.com/ product widget is also have problems, some product showing cart bag, some showing show details, some showing eye more detail, please check

here is frontend view
https://snipboard.io/RKfIrN.jpg

here is the backend view
https://snipboard.io/gstjqB.jpg

thank you for your kind support.

#426643 Copied

Jack Richardson

Support staff

December 6, 2024 at 13:36

Dear @Khurram Virk,

We hope this message finds you well.

We would like to inform you that we have activated the following option: https://prnt.sc/UerBbXGz86yF and cleared the cache on the following page: https://safeandsecureksa.com/product/retractable-fall-arrester/.

It appears that the issue has now been resolved. We kindly request you to review the changes on your end. Additionally, we recommend clearing the cache globally to ensure the results are reflected accurately.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#426672 Copied

khurram virk

Participant

December 11, 2024 at 14:19

dear sir

we are still facing this issue, frontend whereas backend showing ok.

screenshot
https://snipboard.io/m0QRVk.jpg
https://snipboard.io/aOCJLf.jpg
https://snipboard.io/ysXEkM.jpg
sample links
https://safeandsecureksa.com/polyester-websling-rfq-form/
https://safeandsecureksa.com/steel-wire-rope-rfq-form/
https://safeandsecureksa.com/

please guide and thanks for supporting us.

thank you

#427244 Copied

Jack Richardson

Support staff

December 11, 2024 at 15:52

Dear @Khurram Virk,

We hope this message finds you well.

We attempted to access the Elementor settings on your website but encountered the following message from your server: https://prnt.sc/GxYbjYy-zdxg.

Additionally, we proceeded to deactivate the following option on your website: https://prnt.sc/IbIu_vI5Y9Gs. We kindly request that you review the results now, as it appears that this particular option was causing a conflict with the proper loading of CSS files for widgets utilizing the Ajaxify feature on the pages you previously shared with us.

Please let us know if the issue persists or if further assistance is required.

Best regards,
Jack Richardson
The 8Theme Team

#427264 Copied

Andrew Mitchell

Support staff

December 12, 2024 at 08:34

Dear khurram virk,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#427320 Copied
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Product grid widget: related product showing vertically in front end

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