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Sale Notification Issue – recycling the same 10 names.

This topic has 6 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Grace

Participant

December 12, 2024 at 16:50

I have a list of over 200 names and the theme is recycling the same 10 names.

#427401 Copied Theme version: 9.4.5

5 Answers

Rose Tyler

Support staff

December 13, 2024 at 08:35

Hello,

Thank you for reaching out to us.

We understand your concern regarding the theme recycling the same 10 names from your list of over 200 names. To assist you better, could you please provide us with additional details about the issue? For example, are you using a specific feature or plugin within the theme to display the names? Any screenshots or steps to replicate the issue would also be helpful. Additionally, provide URL of the page with this content.

Best regards,
8Theme’s Team

#427445 Copied

Grace

Participant

December 13, 2024 at 10:12

I’m using the theme’s fake sale popup feature. it displays on all pages of maorihair.com. There’s not really any steps or screenshots to take. If you go to my website and watch it for 5 minutes, it recycles through the same names. You can also speed up the amount of time between each sale notification to see them quicker.

Please contact administrator
for this information.

#427470 Copied

Rose Tyler

Support staff

December 13, 2024 at 10:29

Hello,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#427474 Copied

Grace

Participant

December 13, 2024 at 10:32

I’m talking about the names of the customers.

#427476 Copied

Jack Richardson

Support staff

December 13, 2024 at 15:20

Dear @Grace,

Thank you for reaching out to us.

The names of customers displayed in the popup are selected randomly. If you are consistently seeing the same names, this is indeed unusual. We have conducted multiple checks on our end, and no repeated names were observed in the popup display.

To assist you further, could you kindly provide us with the specific names that are appearing repeatedly and not changing? Additionally, it might be helpful to review the settings on your side, as there could potentially be a typo or an issue in the customer settings field.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

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