Forum Replies Created

Viewing 30 posts - 3,001 through 3,030 (of 17,791 total)
1 2 3 … 100 101 102 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Siddharth,

    We hope this message finds you well.

    We kindly ask that you avoid combining multiple questions under a single topic, as it makes it difficult for our support team to accurately address your concerns.

    Regarding the most recent issue you’ve reported, we recommend disabling the “Ajax Add to Cart” option in theme options and testing the functionality again. Since you are using multiple plugins that load their own scripts on the single product page, it is possible that one of them is causing a conflict.

    Additionally, we suggest deactivating all third-party plugins temporarily and keeping only the essential ones active to determine if the issue persists.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    #452564 Copied In reply to: Recurring Mega Menu Issue and Backend Degradation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Deborah
    Please, check now.
    Kind regards, Jack Richardson
    The 8theme’s team

    #452559 Copied In reply to: the menu is gray when I click on it and I am at the bottom of the page.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jorge Kenji,

    Thank you for reaching out to us.

    We have reviewed the product URL you provided, but we were unable to identify any sticky section on the page. Could you kindly update the product URL or provide additional details so that we can further investigate the issue?

    We appreciate your cooperation and look forward to your response.

    Best regards,
    The 8Theme Team

    #452551 Copied In reply to: Sales Max appear in sticky buy button in sticky add to cart
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hi @kmc,

    Thank you for your update.

    Regarding the website speed, please note that performance optimization is a complex task that involves multiple aspects of your website — including plugins configuration, image optimization, caching, server performance, and more.

    To demonstrate the potential of our XStore theme, we’ve prepared an example here:
    https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop
    As you can see, our theme is capable of achieving a 98+ score on mobile and 100+ on desktop, which is a rare result for any e-commerce theme.

    We kindly recommend checking the following on your website:

    – Optimize all images (use modern formats like WebP and compress them properly)
    – Configure a caching plugin (such as WP Rocket)
    – Ensure your server is properly optimized for WordPress and WooCommerce
    – Minimize the use of heavy third-party plugins

    All of these factors significantly affect website speed and performance.

    Please note that such performance optimization is outside the scope of our support, as per Envato’s support policy.

    Best regards,
    8Theme’s Team

    #452550 Copied In reply to: Report for one font css, it actually used the link from my testing site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR,

    We hope this message finds you well.

    To help identify the cause of the issue, we kindly suggest disabling the relevant options in the WP Rocket plugin—such as delay, defer, minify, etc.—to determine which specific setting may be responsible.

    If you would like to exclude the script file from optimization, please add the following URL to the exclusion list:

    https://yourwebsite.com/wp-content/plugins/et-core-plugin/packages/xstore-wishlist/assets/js/script.min.js

    Additionally, if the issue persists after trying the above steps, you may consider adding the following code snippet to your child theme’s functions.php file:

    add_filter('xstore_wishlist_mini_content_ajax', '__return_true');

    Please let us know if you need any further assistance.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #452541 Copied In reply to: Wishlist Ajax not working when WP Rocket is active
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Chris,

    We kindly recommend that you verify whether the product data within your tabs is correctly configured. Additionally, please review the error logs on your server for any relevant information.

    If the issue persists and you are unable to identify the cause, we would appreciate it if you could provide us with valid wp-admin access to your website. Furthermore, please share FTP access credentials, as they may be required to enable debugging in case it is currently disabled.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #452537 Copied In reply to: The website has broken – nothing showing in console
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    Thank you for your message.

    The text you are requesting a translation for has been added using your custom snippet from your customization. In this case, we recommend reviewing the process for translating strings added via child theme files. You can find detailed guidance at the following link: https://localise.biz/wordpress/plugin/child-themes#xgettext.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #452533 Copied In reply to: conitnue shopping php ( please confirm it doenst effect something else )
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @loozu,

    Thank you for reaching out.

    If you would like to request an additional feature or option, please feel free to submit your request via our task board (https://www.8theme.com/roadmap/).

    Currently, the search placeholder text is configured globally through the following path: Theme Options → Header Builder → Search section. You can view the current setting here: https://prnt.sc/vfMGLPOsbVXt.

    To modify the placeholder text specifically for the mobile panel, please update the placeholder text within the same Search element as described above.

    Should you have any further questions or need assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #452531 Copied In reply to: Xstore mobile panel search button shows “Search in xstore “
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Adi,

    Thank you for reaching out to us.

    Currently, the requested options are not available by default. However, we kindly invite you to submit your suggestion on our task board at the following link: https://www.8theme.com/roadmap/. This will allow us to evaluate the popularity of your request based on customer votes.

    We appreciate your feedback and continued support.

    Best regards,
    The 8Theme Team

    #452526 Copied In reply to: how to create a product category slider with the offset on either side
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc,

    As indicated in the documentation, the LCP (Largest Contentful Paint) metric suggests that many of your images – including those not visible in the initial viewport – are not being lazy-loaded. To enhance performance, we recommend enabling the lazy load option in the Theme Options. However, since you are using a caching plugin, it would be even more effective to configure lazy loading directly within the plugin’s settings.

    We also encourage you to follow the recommendations provided by website speed testing tools, as they offer detailed guidance on how to improve loading times. Please note that each website has its own unique requirements, so optimization strategies may vary accordingly.

    Best regards,
    The 8Theme Team

    #452475 Copied In reply to: Report for one font css, it actually used the link from my testing site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo
    https://gyazo.com/6b8aa05b4cad158b18d5edb26a60319a
    Kind regards, Jack Richardson
    The 8theme’s team

    #452470 Copied In reply to: How to make the product tabs menu sticky?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @David,

    We hope this message finds you well.

    Kindly try again now. We have activated all widgets in the Elements Manager of Elementor (https://elementor.com/help/element-manager/), as it appears that some of the imported widgets were previously disabled in this panel. This was likely the cause of the error you encountered, as the widgets were globally deactivated.

    Please let us know if the issue persists or if you need any further assistance.

    Best regards,
    The 8Theme Team

    #452469 Copied In reply to: Creating single post template break edit with elementor feature
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo,

    Thank you for reaching out to us.

    The request you submitted involves a more advanced level of customization, which goes beyond the scope of basic CSS adjustments. As a courtesy, we have prepared a preliminary solution for you, which you can view here: https://prnt.sc/uQhKnDSNi6hT.

    Please note, however, that this type of customization is not covered under our standard support policy. If you require further enhancements tailored to your website, we kindly recommend submitting a customization request through your account at the following link: https://www.8theme.com/account.

    We appreciate your understanding and your respect for our support guidelines.

    Best regards,
    The 8Theme Team

    #452466 Copied In reply to: How to make the product tabs menu sticky?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    Thank you for reaching out to us.

    Unfortunately, the customization you are requesting falls outside the scope of our basic support services. As such, we are unable to provide improvements or modifications to your code.

    From our perspective, the code you have developed appears to be well-structured; however, its effectiveness may vary depending on your specific use cases.

    If you require assistance with custom development, we kindly recommend submitting a request through the customization section on your account page at https://www.8theme.com/account/. For any other support-related inquiries, please feel free to open a separate topic.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    #452462 Copied In reply to: conitnue shopping php ( please confirm it doenst effect something else )
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Digitalizer,

    Thank you for reaching out.

    Unfortunately, we have not yet been able to identify the root cause of the issue you reported. However, please be assured that we have added it to our to-do list for further investigation and resolution. Our development team will be working to find a suitable solution.

    In the meantime, we kindly ask that you keep the XStore AMP plugin deactivated until we release an update that includes the necessary fix.

    We appreciate your understanding and patience.

    Best regards,
    The 8Theme Team

    #452461 Copied In reply to: Using AMP Xstore for mobile, but while checkout error showing that the order is invalid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @tonis,

    We would like to inform you that patch #9534597 has been successfully activated on your website. As a result, the slides list is now displaying correctly. Also, we removed the previously released patch as the latest one already contains those fixes too.

    We recommend applying the same solution to @Plethora’s website and verifying the results accordingly.

    Best regards,
    The 8Theme Team

    #452460 Copied In reply to: Xstore Slides problem: nothing found, nor old or new slides
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Siddharth,

    We hope this message finds you well.

    Upon reviewing your website, we did not observe any issues with the Mega Menu list, as shown in the following screenshot: https://prnt.sc/A4KmVqU0WJRU.

    If you are still experiencing any problems, we kindly ask that you provide us with detailed steps (screenshots, videos) to reproduce the issue on our end, as it is currently not visible.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #452409 Copied In reply to: Recurring Mega Menu Issue and Backend Degradation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Deborah,

    We hope this message finds you well.

    To address your concern, you may disable the following option in the Mega Menu widget of your header content: https://prnt.sc/zV-uPoBmgdaX. Alternatively, you can modify the content directly within your header template to achieve the desired result.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #452407 Copied In reply to: The menu is gray when i click on it and i am at the bottom of a page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Udit Gahlot,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #452394 Copied In reply to: Account login page appears after checkout instead of order success page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olha,

    We hope this message finds you well.

    We would like to inform you that your blog page is currently utilizing the Archive Posts Builder, which functions similarly to the Archive Products Builder (please refer to the following documentation for more details: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

    If you wish to apply the same layout to other pages, such as post tags or categories, you will need to adjust the display conditions of the corresponding template accordingly.

    Alternatively, you may choose to remove the template from the Archive Posts Builder. This will allow you to configure your blog page using the Customizer settings. Please note that Customizer settings will not be applied to pages built with the Elementor Builder.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #452393 Copied In reply to: порядок постов на странице как поменять?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo
    Please, try adding next custom CSS snippet in your Theme Options -> Theme Custom CSS -> Global CSS:

    .single-product .template-container {
    overflow: visible;
}

.single-product .tabs.wc-tabs {
    position: sticky;
    top: 0;
    background: #fff;
    width: 100%;
    z-index: 3;
    transition: all .3s;
}

body.single-product:has(.site-header.sticky-on) .tabs.wc-tabs {
    top: 74px;
}

@media only screen and (max-width: 992px) {
body.single-product:has(.site-header.sticky-on) .tabs.wc-tabs {
    top: 60px;
}
}

    Kind regards, Jack Richardson
    The 8theme’s team

    #452392 Copied In reply to: How to make the product tabs menu sticky?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc,

    We hope this message finds you well.

    Please note that page testing tools utilize programmatic code, which may not always reflect the actual performance experienced on real devices. The true loading speed of your website is accurately represented when accessed from real user devices.

    As long as the loading time is fast and satisfactory on the devices you are using for testing, there is no need to make any changes to the current content.

    Best regards,
    The 8Theme Team

    #452384 Copied In reply to: Report for one font css, it actually used the link from my testing site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @rbdigital,

    We hope this message finds you well.

    Kindly check the issue now. We have activated the necessary dependent widgets in the Elements Manager (https://elementor.com/help/element-manager/).

    Please let us know if everything is working as expected.

    Best regards,
    The 8Theme Team

    #452383 Copied In reply to: Product page elementor modification, Error 500
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Zg007,

    We hope this message finds you well.

    Could you kindly check whether the “One Page Menu” option is currently deactivated in the settings of your mobile menu in Header builder? You can verify this within the Customizer settings.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #452358 Copied In reply to: The drop-down menu does not open on your mobile phone
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kamil,

    Thank you for your message.

    We’re glad to hear that you’ve updated the card using Elementor and that it appears to be working well. Please feel free to run your tests, and should any issues arise, don’t hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    #452357 Copied In reply to: Issue with cart products – the displayed items are not the ones that should be there.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    Thank you for reaching out.

    Please note that we do not offer customization services through our support forum. However, based on the code you shared, everything appears to be functioning correctly without any noticeable issues.

    To clarify, the first part of your code is responsible for adding an extra button, while the section labeled “Add robust JS in footer so it runs even for AJAX-inserted mini carts” serves a different purpose. In our opinion, this additional code is not essential.

    As a suggestion, you may consider improving the URL of your custom button by using the following format:

    get_permalink(wc_get_page_id('shop'))

    With this URL adjustment, your button code would look like this:

    function custom_widget_cart_continue_shopping() {
echo '<a href="'.get_permalink(wc_get_page_id('shop')).'" class="button btn-checkout wc-forward continue-shopping-btn">' . esc_html__( 'Continue Shopping', 'your-text-domain' ) .'</a>';
}

    This will ensure that the “Continue Shopping” button redirects users to the shop page, and no additional scripts will be required for this functionality.

    Please keep in mind that while we do not provide customization services, we are happy to offer suggestions to help you avoid unnecessary code on each page.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #452356 Copied In reply to: conitnue shopping php ( please confirm it doenst effect something else )
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MKGlobo Solutions,

    Thank you for reaching out.

    We kindly recommend reviewing the documentation provided for the plugin in question or contacting the support team responsible for that specific plugin. As we are the support team for our own projects, we do not have access to or knowledge of the hooks or code used by third-party plugins.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #452331 Copied In reply to: Assistance Required for Theme-Related Issues
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR,

    Thank you for reaching out.

    Please note that the Single Product Builder does not include such an element. You may, however, use the Price widget, which will display the price along with any applicable discounts for products that are on sale. Alternatively, you can enable the Sale label to appear within the Products Gallery widget.

    Should you have any further questions, feel free to contact us.

    Best regards,
    The 8Theme Team

    #452327 Copied In reply to: Adding a “Sale” Badge to Single Product Page in Elementor
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Digitalizer,

    Thank you for reaching out.

    The issue you are experiencing may be caused by one of the third-party plugins related to the Payment Gateway. We kindly recommend temporarily disabling all third-party plugins and testing the functionality again.

    Please ensure that only the following plugins remain active during this process:

    – XStore Core
    – Elementor
    – Pro Elements/Elementor PRO (if applicable)
    – WooCommerce
    – XStore AMP

    If the problem persists after performing these steps, please let us know, and we will be happy to investigate the issue in more detail.

    Best regards,
    The 8Theme Team

    #452324 Copied In reply to: Using AMP Xstore for mobile, but while checkout error showing that the order is invalid
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Acrdev,

    I hope this message finds you well.

    Kindly refer to the following screenshot for your reference: https://prnt.sc/R8VMuLBWoN77. Our Checkout Multistep widget includes an option within its settings that allows you to configure the location of the shipping methods. You may adjust this setting according to your specific requirements.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #452323 Copied In reply to: Request for Checkout Page Customizations
  • 1 2 3 … 100 101 102 … 592 593 594
    3,001–3,030 of 17,791 posts
Viewing 30 posts - 3,001 through 3,030 (of 17,791 total)
1 2 3 … 100 101 102 … 592 593 594