Forum Replies Created

Viewing 30 posts - 29,521 through 29,550 (of 31,366 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:52

    Could you please describe what you are trying to achieve with the menu?
    You may try to use some plugin to configure it for your needs.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:50

    Could you please provide us with the link of the page where billing and shipping address blocks are displayed? Also what do you mean by “Your code”? Please clarify with more details.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:46

    I’ve edited the file shortcodes.php (line 1496) in the directory wp-content/themes/legenda/framework. Now email links are working fine. Please check from your side.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:38

    Hello,

    Unfortunately we don’t have another options concerning navigation menu.
    We’re sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:31

    Hello,

    Sorry, but it’s a bit unclear for us. Could you please show a screenshot where you can select the view options on the site?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:28

    Hello,

    Please create a ticket at https://support.8theme.com/ and our specialists will give you the detailed information regarding additional customization.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 16:25

    Hello,

    I was able to create a link for the image added img_link="http://bauberater.cmswp.de/wp-content/uploads/2014/02/Galerie-001-10.jpg" into the VC shortcode via classic editor. Please check this test post http://bauberater.cmswp.de/?p=246
    Sorry, but without FTP access we can’t investigate what is causing the issue.
    Meanwhile you can add links this way.

    Concerning “my-adress.php” question, do you have any problems with “My account” section?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 15:59

    Hello,

    You need edit the file wp-content/plugins/woocommerce/includes/class-wc-query.php. As this is Woocommerce widget you should contact their support for the detailed information.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 14:44

    Sorry, but unfortunately there is no such option.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 14:16

    Hello,

    Could you just provide us with the full permissions to wp-admin panel?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 13:19

    I’ve added an image to the Vibrators menu item. You can check it in Appearance > Menus, find “image” sub item under “Vibrators” item. If you want to have 2 columns in the drop down menu you have to add sub items under the current sub item (please check how I’ve made for the “Vibrators” item).

    To reduce font size of the sub items please add this code into style.css of your child theme:

    .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li > a {
        font-size: 11px;
    }

    change the value to yours.

    Also I have added et-col2 to “Penis Pumps” item. So to reduct the space between items please use this code in style.css of the child theme:

    .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li.et-col2 {
        width: 11%;
    }

    (change the value to yours).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 12:52

    Yes, I can reproduce the problem from my side, but it’d be better if you provide us with full permissions to investigate this issue.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 11:52

    Thank you for the details, but could you please give us full permissions to be able to investigate the issue?
    Also please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 11:44

    Hello,

    I’ve added some code into style.css of your child theme. Please check the fixed navigation now.
    Please specify what exactly you wan to do with the submenus. As I see the columns are showing correctly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 11:22

    Hello,

    Please provide us with the link where you’re trying to insert the image and your login details to wp-admin panel in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 10:47

    Hello,

    Are you editing pages in VC backend editor or classic editor?
    Try to add the link via VC backend editor:

    If it doesn’t help please provide us with the link where you’re trying to insert the image and your login details to wp-admin panel in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 09:58

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 08:17

    Hello,

    Please provide us with FTP credentials.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 08:11

    Hello ]ulia,

    Please take our apologies for such long delay with the ticket response.
    Currently our specialists are working on it and you’ll get an answer in a very short time.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 2, 2014 at 08:08

    Hello,

    We’re glad you managed to fix one of the problems.
    We’re very sorry you have to experience such troubles. Your ticket is being worked on and you’ll receive a reply very soon.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 21:59

    Please provide us with FTP and admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 21:58

    Hello,

    We’re glad you managed to fix the issue.
    There shouldn’t be any problems with Woocommerce plugin update in our theme. Perhaps something went wrong during the update and that caused the problem.

    If you need more help feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 21:54

    Unfortunately we are unable to access the site getting an error “Internal Server Error”.
    Please contact your hosting provider regarding this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 19:33

    Hello,

    Please provide us with the link where the contact form is set and the credentials to wp-admin panel and FTP as well.
    You can provide all these details in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 19:30

    Hello,

    Yes, you can disable it in Theme Options > General > Fixed navigation > Off.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 19:28

    Hello,

    Sorry, but you must upgrade the theme as described in our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade , but not just part of files.
    If you don’t want to lose your changes you should create child theme and copy all modified files into there.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 18:19

    Hello @scolwell,

    You’re uploading the whole theme archive, but you must extract it and inside you’ll find another archive legenda.zip. Extract it as well and upload the extracted folder to wp-content/themes directory and then activate the theme in admin panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 16:52

    Hello,

    Are you trying to edit the page with VC frontend editor?
    If so we recommend you to use backend editor instead as there is a bug in the theme with the VC frontend. We’re sorry for the inconveniences.
    This issue should be fixed in future updates.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 16:47

    Hello,

    You should use this shortcode [etheme_product_categories number="3" parent="15, 42, 44"] to make it work correctly ( https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes ).
    Please try it and if the problem is still there provide us with the credentials to wp-admin panel in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 1, 2014 at 16:41

    Hello,

    Sorry for a long delay.
    Have you changed the login details to wp-admin panel? We’re unable to log in.
    Also please provide us with the credentials to FTP.
    Thank you.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 29,521 through 29,550 (of 31,366 total)
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