Page 984 – 8theme.com

Forum Replies Created

Viewing 30 posts - 29,491 through 29,520 (of 31,366 total)

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Eva Kemp

Participant

July 3, 2014 at 16:57

Hello,

Yes, our demo site doesn’t have wpml plugin installed, and the language switcher on the top header area is just an example, that you can use such feature like language switcher.

Regards,
Eva Kemp.

#8797 Copied In reply to: How to take advantage of the Language option

Eva Kemp

Participant

July 3, 2014 at 16:15

Hello,

You can add a favicon image via Theme Options > Header > Favicon. Don’t forget your image should have .ico extension. Also please read this article what dimensions a favicon image should have.

Regards,
Eva Kemp.

#8794 Copied In reply to: Icon on Browser Tab and ICO

Eva Kemp

Participant

July 3, 2014 at 16:06

You can upload it to some image storage (or reupload to dropbox again) and provide us with the link.
Please provide me with the link where the code is shown.

Thank you.

Regards,
Eva Kemp.

#8791 Copied In reply to: Mobile Version

Eva Kemp

Participant

July 3, 2014 at 16:00

Hello,

I’ve checked your site and tried to activate legenda theme but received “Internal Server Error” as well.
The reason may be you need increase memory_limit value as now you have this one:
“WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB.”

Please contact your host and ask to increase that value. After that try to activate the theme again.

Regards,
Eva Kemp.

#8788 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Participant

July 3, 2014 at 14:03

To be sure: you’ve reinstalled WP into the folder “wordpress_d”, haven’t you? The other folder “wordpress” is empty.
Also there is no theme archive in /root/wordpress_d/wp-content/themes directory. Please reupload it. Are you going to use woocommerce plugin with the theme?

Regards,
Eva Kemp.

#8777 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Participant

July 3, 2014 at 13:43

Hello,

As you can see the site is loading slower with the default theme. So the problem isn’t related to our theme, but your hosting provider may cause this.
We recommend you to contact your host concerning this issue.

Regards,
Eva Kemp.

#8774 Copied In reply to: The site is too too slow

Eva Kemp

Participant

July 3, 2014 at 13:39

Hello,

The problem of slow site loading is related to your hosting provider.
Please don’t create new topics on the forum regarding the site loading speed to avoid confusing. You have the ticket opened where you can discuss the issue further.
Please write all your suggestions, questions in there.

Thank you for your understanding.

Regards,
Eva Kemp.

#8772 Copied In reply to: Site Speed Support ticket

Eva Kemp

Participant

July 3, 2014 at 13:15

Hello,

Have you checked the site loading speed with default theme?
Also try to disable plugins and check the loading again.

Regards,
Eva Kemp.

#8759 Copied In reply to: The site is too too slow

Eva Kemp

Participant

July 3, 2014 at 13:10

Dear @aatlamaz,

Sorry, but I’m unable to access any folder via FTP, getting the error:
Response: 550 The system cannot find the file specified.
Error: Failed to retrieve directory listing
And your site is showing “Internal Server Error”.
We recommend you to contact your hosting provider regarding this issue or try to reinstall WordPress from scratch.

Regards,
Eva Kemp.

#8758 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Participant

July 3, 2014 at 13:01

Hello,

Thank you for the solution. We appreciate it.
This bug should be fixed in our future update.

Regards,
Eva Kemp.

#8752 Copied In reply to: visual composer accordion

Eva Kemp

Participant

July 3, 2014 at 12:55

Please provide us with the details to wp-admin panel as well.
And upload the theme archive to some folder via FTP.

Regards,
Eva Kemp.

#8748 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Participant

July 3, 2014 at 12:13

Hello,

We’ve restored the home page. Now you need edit Front page in admin panel > Pages (not Home page, as it’s broken).
Please check from your side.

Regards,
Eva Kemp.

#8738 Copied In reply to: how to re-install home page template

Eva Kemp

Participant

July 3, 2014 at 11:58

Hello @aatlamaz,

Please provide us with the site url and credentials to wp-admin panel and FTP.
Thank you.

Regards,
Eva Kemp.

#8737 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Participant

July 3, 2014 at 11:47

Hello,

Thank you, but the screenshot file isn’t loading. Could you please resend it?

Regards,
Eva Kemp.

#8735 Copied In reply to: Mobile Version

Eva Kemp

Participant

July 3, 2014 at 11:38

Hello,

Did you buy the license for Visual Composer by yourself or you are using the code of the theme?

Regards,
Eva Kemp.

#8729 Copied In reply to: Activating Visual Composer after 2.2 theme update

Eva Kemp

Participant

July 3, 2014 at 11:09

Hello,

Please provide us with the link to the image you want to use for background.

Regards,
Eva Kemp.

#8724 Copied In reply to: some defects in smartphone

Eva Kemp

Participant

July 2, 2014 at 21:31

Hello,

The login credentials provided are incorrect. We’re unable to log in to admin panel. Please check them.

Regards,
Eva Kemp.

#8637 Copied In reply to: Cannot see images on product category pages

Eva Kemp

Participant

July 2, 2014 at 20:36

Hello,

Please try to add this code into custom.css file:
.slider-container .owl-next {margin: -50px 80px 0;}
Here is the video tutorial how to create custom.css.
If there are still problems please provide us with wp-admin panel and FTP credentials.

Regards,
Eva Kemp.

#8635 Copied In reply to: How to use product carousel on homepage?

Eva Kemp

Participant

July 2, 2014 at 20:27

Hello,

There is an error in the VC file: /public_html/wp-content/plugins/js_composer/assets/js/js_composer_front.js
We recommend you to contact VC support team for some help.

The reason your submenus aren’t clickable in the fixed header area is that the menu is placed too high. You need add this code into custom.css file to fix it:
.fixed-header-area .fixed-header .menu {margin-top: 50px;}

Here you can watch how to create custom.css.

Regards,
Eva Kemp.

#8634 Copied In reply to: Page couldn't show image when adding tabbed structure – bug?

Eva Kemp

Participant

July 2, 2014 at 20:07

You’re welcome.

Regards,
Eva Kemp.

#8631 Copied In reply to: email issue

Eva Kemp

Participant

July 2, 2014 at 20:07

Hello,

Sorry, but this is WPML configuration and you’d better contact their support regarding your request.

Regards,
Eva Kemp.

#8630 Copied In reply to: How to take advantage of the Language option

Eva Kemp

Participant

July 2, 2014 at 20:04

Hello,

You’re welcome.

Regards,
Eva Kemp.

#8627 Copied In reply to: Image copyright

Eva Kemp

Participant

July 2, 2014 at 20:03

Hello,

You should add at least 5 featured products to create the carousel slider.
Please try it.

Regards,
Eva Kemp.

#8626 Copied In reply to: How to use product carousel on homepage?

Eva Kemp

Participant

July 2, 2014 at 20:02

Hello,

Unfortunately there is a bug with the VC frontend editor and it should be fixed in future updates.
We recommend you to use backend editor instead.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#8625 Copied In reply to: Visual image display issue in new version of Legenda.

Eva Kemp

Participant

July 2, 2014 at 18:02

You’re welcome.

Regards,
Eva Kemp.

#8616 Copied In reply to: Logo trouble

Eva Kemp

Participant

July 2, 2014 at 17:56

You can change the slider height in admin panel > Revolution Slider > click “Settings” button for the slider you wan to edit and change Grid Settings:

Regards,
Eva Kemp.

#8614 Copied In reply to: Adjusting the slider on the homepage

Eva Kemp

Participant

July 2, 2014 at 17:24

Please check now. Is it showing fine?
If there are still problems please provide us with a screenshot.
Thank you.

Regards,
Eva Kemp.

#8610 Copied In reply to: Logo trouble

Eva Kemp

Participant

July 2, 2014 at 17:11

Ok. We’ll leave this topic open for you to continue when your site is ready.
If the edits you made have fixed the problem then it’s great as some little bugs may occur in the theme.

Regards,
Eva Kemp.

#8608 Copied In reply to: Visual Composer single image (shortcode) link not saved

Eva Kemp

Participant

July 2, 2014 at 17:02

Hello,

I’ve added the code into custom.css file. Please check the site now.

Regards,
Eva Kemp.

#8605 Copied In reply to: Logo trouble

Eva Kemp

Participant

July 2, 2014 at 16:58

Hello,

As I see there are products displayed under Revolution slider. Could you please clarify what you mean by “full height” for the revolution slider?
Thank you.

Regards,
Eva Kemp.

#8604 Copied In reply to: Adjusting the slider on the homepage
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Viewing 29,520 results - 29,491 through 29,520 (of 31,366 total)

Viewing 30 posts - 29,491 through 29,520 (of 31,366 total)

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Forum Replies Created

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