Forum Replies Created

Viewing 30 posts - 17,461 through 17,490 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 12:26

    Hello,

    Your site is giving Internal Server Error.
    Please check it with your host and provide us with wp-admin panel and FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 12:21

    Hello @konair,

    Please remove “woocommerce” folder in the directory wp-content/themes/woopress and reupload it from the theme package. Then check Checkout page after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 12:17

    Hello,

    Please read our documentation carefully https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate
    You should use the $locale with prefix with your language name in wp-config.php file which should be similar to the translation file name. For example: $locale='de_DE';

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 12:14

    Hello,

    Looking forward to your reply.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 12:12

    Hello,

    The credentials to wp-admin panel are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 11:20

    Hello,

    Do you mean you can’t create a link for some text?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 11:18

    Hello,

    You can try to add this code in functions.php file as temporary fix for lightbox issue:

    /* Remove WooCommerce styles and scripts. */
    function woo_remove_lightboxes() {
             
            // Styles
            wp_dequeue_style( 'woocommerce_prettyPhoto_css' );
             
            // Scripts
            wp_dequeue_script( 'prettyPhoto' );
            wp_dequeue_script( 'prettyPhoto-init' );
            wp_dequeue_script( 'fancybox' );
            wp_dequeue_script( 'enable-lightbox' );
    }
      
    add_action( 'wp_enqueue_scripts', 'woo_remove_lightboxes', 199 );
    ?>

    Concerning zoom effect we’ve taken this into our account and will try to fix it in future update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 11:13

    Hello,

    Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with our theme.
    You can try to use some other plugin.

    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 11:11

    Hello,

    Are you talking about drop down menu?
    You can create it in Appearance > Menus and add simple product to your menu.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:49

    Hello,

    Thank you. We can connect now, but we can’t edit the files. Please give us permissions for editing.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:47

    Hello,

    Please remove the folder “woocommerce” in the directory wp-content/themes/royal and reupload it from the theme package. The issue should be resolved after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:45

    Hello,

    1. Try to use “Products” element in VC editor instead of “Featured Products”.

    2. Please add this code in custom.css file:

    .tabs .tab-content li {
        list-style: inside disc none;
    }

    3. Use this code in custom.css:

    .page-heading .title {
        font-size: 25px !important;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:38

    Hello,

    Add this code in custom.css file:

    .header-vertical-enable .page-wrapper .header-type-vertical .header-custom-block .menu-social-icons {
        margin-right: 45px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:35

    Hello,

    You need add Text widget into Footer Links area in Appearance > Widgets and write your content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:34

    Hello,

    1./2. You need edit the links in the file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” on line 1704), for example to change Facebook link edit the code <a href="http://www.facebook.com/sharer.php?u='.$permalink.'&images='.$image.'" class="'.$tooltip_class.'" title="'.__('Facebook', ETHEME_DOMAIN).'" target="_blank"> and replace http://www.facebook.com/sharer.php?u='.$permalink.'&images='.$image.' with your Facebook link.

    3./4. You should also edit the file file wp-content/themes/royal/framework/shortcodes.php (find the section “! Share This Product” on line 1704), the code <a href="mailto:enteryour@addresshere.com?subject='.$post_title.'&body=Check%20this%20out:%20'.$permalink.'" class="'.$tooltip_class.'" title="'.__('Mail to friend', ETHEME_DOMAIN).'" target="_blank">

    5. Edit the file edit the file file wp-content/themes/royal/framework/shortcodes.php (section “! Team Member” on line 1897), edit the code for social media links, for example LinkedIn:
    $html .= '<li><a href="'.$a['linkedin'].'"> add the following code target="_blank", so it’ll be $html .= '<li><a href="'.$a['linkedin'].'" target="_blank">

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:24

    Hello,

    I’ve added this code in custom css block in wp-admin panel to remove “Show All” button:

    .portfolio-filters {
        display: none;
    }

    Please check.
    Try to use this shortcode instead of VC element for testimonials:
    [testimonials type="grid" order="id" direction="DESC"] so the testimonials will be loaded by id number.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 10:15

    Hello @mateusp,

    The problem is caused by one of your 3rd-party plugins.
    I’ve disabled all of them and left only the required plugins. Ultimate VC Addons has been successfully activated.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:47

    Hello,

    Unfortunately vertical header type is available only for wide layout. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:18

    Hello,

    The FTP credentials are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:17

    Hello,

    We’re unable to access your site now.
    Are there any problems?
    Please provide us with the correct wp-admin panel and FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:12

    Hello,

    Sorry, but this issue is related to Visual Composer plugin and we should wait for their update.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:08

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:01

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 09:00

    Hello,

    Register page is created by out team. Woocommerce registration form is visible on “Sign In” page and the Woocommerce settings take effect on this page. In this case you can remove Register page in wp-admin panel > Pages and keep only Woocommerce page “Sign In” where you’ll have 2 forms: for log in and register.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 08:57

    Hello,

    Unfortunately there is no other way. You have to edit header.php in order to add your own content into the header.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 08:54

    Hello,

    You can activate default WordPress theme and check the issue yourself. Go to Appearance > Themes and select Twenty Fifteen or Twenty Fourteen theme and check “Add to Cart” button with it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 08:52

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 08:50

    Hello @konair,

    You can remove the file review-order.php.
    Concerning the other issue you’ll be replied in your created topic.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 08:48

    Hello,

    We’ve checked the issue with default WordPress theme and it is present there too. So the problem isn’t related to our theme. You can check it yourself.
    We recommend you to reinstall WordPress on a clear database and install the theme again.
    Please try it.
    Also you can ask your host to check error_logs on a server if there are any errors or notifications concerning your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    April 16, 2015 at 08:46

    Hello,

    Sorry, but still there is an error:
    Status: Resolving address of http://ftp.noivaimportada.com
    Status: Connecting to 50.63.202.20:21…
    Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
    Error: Could not connect to server

    Are there any restrictions on a server?

    Regards,
    Eva Kemp.

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    Viewing 17,490 results - 17,461 through 17,490 (of 31,382 total)
Viewing 30 posts - 17,461 through 17,490 (of 31,382 total)
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