Forum Replies Created

Viewing 30 posts - 16,351 through 16,380 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 09:03

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 09:02

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:59

    Hello,

    Please provide us with wp-admin panel credentials and show pages links where you have problems.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:56

    Hello,

    The slider is shown because you added revolution slider shortcode [rev_slider posttest] to the content. If you don’t want to show it then just remove it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:52

    Hello,

    Please don’t duplicate topics. You’ve been already replied in the other one.
    Please check.

    This topic will be closed.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:51

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:50

    Hello @Kultakuume,

    FTP account is empty. Please give us permissions to view site files and the ability to edit them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:49

    Hello,

    The problem is in your modifications in the child theme.
    If you activate parent theme mobile menu works fine.
    So you should check your own customizations that you made in the child theme.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:44

    Hello,

    You may find some solution here: http://stackoverflow.com/questions/20424279/canvas-todataurl-securityerror
    Also we recommend you to contact your host concerning security issues.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:33

    Hello,

    Could you please show a screenshot of the problem you’re experiencing?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:31

    Hello,

    As I see cart icon is shown: http://storage1.static.itmages.com/i/15/0507/h_1430983660_3953771_4f2fb63ba9.png .
    Also as I see you’ve already removed categories and filters from sidebar on Shop page and there is no double “Totals” on the Cart page: http://storage1.static.itmages.com/i/15/0507/h_1430983807_7422886_456c4a88c5.png .

    Please clarify your issues with more details.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:26

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:26

    Hello,

    Some plugins may create conflict between each other and it’s required to keep them updated.
    So please update the plugins to the latest versions.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:24

    Hello,

    You’re using old theme version. Please update it. How to update theme you can watch in this tutorial (it’s for Legenda theme but the process is the same).
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:21

    Hello,

    1.2. Add this code in functions.php file:

    /* Remove WooCommerce styles and scripts. */
    function woo_remove_lightboxes() {
             
            // Styles
            wp_dequeue_style( 'woocommerce_prettyPhoto_css' );
             
            // Scripts
            wp_dequeue_script( 'prettyPhoto' );
            wp_dequeue_script( 'prettyPhoto-init' );
            wp_dequeue_script( 'fancybox' );
            wp_dequeue_script( 'enable-lightbox' );
    }
      
    add_action( 'wp_enqueue_scripts', 'woo_remove_lightboxes', 199 );
    ?>

    2./3. Please remove “woocommerce” folder in wp-content/themes/woopress directory and reupload it from new theme package.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:18

    Hello,

    Could you please show a screenshot how you’d like the “arrow” to be shown?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:15

    Hello,

    Please update the theme as shown in our tutorial:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 08:11

    Hello,

    You renamed “My Account” page to “Мой профиль” and “Checkout” to “Оплата”.
    Please check.
    Please provide us with correct FTP credentials as we can’t connect with the ones you provided.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:54

    Hello,

    Please provide us with correct FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:51

    Hello @UomoMacchina,

    There was an error in the code. It will be fixed in future update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:50

    Hello,

    I’ve reset WPML settings. Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:50

    Hello,

    You have 2 pages “News” and I’ve set the one that is in your menu as “Posts page” in Settings > Reading. Also I’ve removed “Posts Grid” element from the page.
    Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:44

    Hello,

    Please disable 3rd-party plugins one by one. Some of them is causing the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:43

    Hello,

    If you use child theme you need put the code in style.css of the child theme.
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:41

    Hello,

    Could you please show a page link where that doesn’t take effect?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:40

    Hello,

    Your site loads properly.
    Please show a screenshot where you’re getting that error.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:35

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:34

    Hello,

    Please check with your host what php version you use.
    It must be at least 5.3 version and not lower.
    Ask your host to increase php version and after that try to activate the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:32

    Hello,

    You’re using old theme version.
    Please update it to the latest 1.7.1 version.
    Create a back up of your files and database before update!

    Also check if the issue persists with default WordPress theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 6, 2015 at 19:31

    Hello @scottweb,

    You need move style changes into custom.css file.
    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
    Also update all required plugins https://www.8theme.com/download-plugins/ .
    After you move style changes to custom.css file you can update the theme. Before update delete “woocommerce” folder in wp-content/themes/royal directory, it will be reuploaded from a new theme package.
    Also don’t forget to create a back up before update!

    Regards,
    Eva Kemp.

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    Viewing 16,380 results - 16,351 through 16,380 (of 31,382 total)
Viewing 30 posts - 16,351 through 16,380 (of 31,382 total)
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