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Issue with media grid - by juanideas - on WordPress WooCommerce support

This topic has 12 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

juanideas

Participant

May 6, 2015 at 13:13

Hi, i have a little issue with media grid component in visual composer.
when i see in chrome, this part not shown, in safari, work good, but something dont load.
in android tablet never load.

look my proyect.
http://ba-cup.com/nueva/

i sent a wp admin data: or ftp

Please, contact administrator
for this information.

#62062 Copied

11 Answers

Brian Johnson

Member

May 6, 2015 at 13:19

Hello

Please provide us with screenshots where we can see the issue. You may use this service: http://prntscr.com.

With best regards
Brian Johnson

#62065 Copied

juanideas

Participant

May 6, 2015 at 15:41

LOOK THIS: http://prntscr.com/726x3k

best regards
JUAN

#62149 Copied

Robert Hall

Support staff

May 6, 2015 at 16:04

Hello,

We can’t log to admin panel. Please see screenshot: http://prntscr.com/7276dx

Regards,
Robert Hall.

#62162 Copied

juanideas

Participant

May 6, 2015 at 17:32

Please try again, my server fix the error ti logon.
Kind regards

#62197 Copied

Robert Hall

Support staff

May 6, 2015 at 17:47

Sorry, but still the same problem.

Regards,
Robert Hall.

#62203 Copied

juanideas

Participant

May 6, 2015 at 21:07

Sorry, Robert! i write again to server, and they say they had change again the rules, please try now. thank you!!
juan

#62269 Copied

Eva Kemp

Support staff

May 7, 2015 at 08:24

Hello,

You’re using old theme version. Please update it. How to update theme you can watch in this tutorial (it’s for Legenda theme but the process is the same).
Also update all required plugins https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#62309 Copied

juanideas

Participant

May 7, 2015 at 12:32

Thanks Evan!
I just see a new version of pluggings, but not the link to How to update theme. Can you please send me a link to learn how to do it? thanks a lot!

2. I need to block the entrance to my website. do you know any plugging to do this? I need to show a login window, where you have to enter the username and password. I need to block the whole site. you can only access if you’re registered. Thanks a lot!!

#62402 Copied

Robert Hall

Support staff

May 7, 2015 at 12:40

Hello,

1) Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.
2) You can install Coming Soon page in Theme Options->Import/Export.
Also you can find some plugins here:
https://wordpress.org/plugins/wp-maintenance-mode/

Regards,
Robert Hall.

#62403 Copied

juanideas

Participant

May 7, 2015 at 16:58

Thanks!
i was thinking a login not by coming soon. a login, becouse, i need limit who can see my web, all the time. Like you web in support forum, if you are my client yo can see my web.
i was thinking some plugging with login. do you know which could be?
thanks a lot!

#62468 Copied

Eva Kemp

Support staff

May 7, 2015 at 17:41

Hello,

Sorry, but you have to look for a plugin yourself. Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

Thank you.
Regards,
Eva Kemp.

#62472 Copied
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