Forum Replies Created

Viewing 30 posts - 16,321 through 16,350 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 19:25

    Hello,

    Please give us full permissions to view all settings in wp-admin panel and provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 18:54

    Hello,

    Please update all required plugins to the latest versions and check your site after that.
    The plugins can be downloaded here:
    https://www.8theme.com/download-plugins/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 18:46

    Hello,

    Please take our apologies.
    We’ll try to investigate this bug.
    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 18:44

    Hello,

    1. I’ve checked both products and Shipping information is shown for both:
    http://storage3.static.itmages.com/i/15/0507/h_1431019907_1684583_8bd2b2f151.png
    Try to clear browser cache and check again.

    2. You need edit the files in the directory wp-content/plugins/woocommerce/templates/emails/ and select a file due to order type.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 18:35

    Hello,

    Demo contact can’t be imported because of server settings at your host. Please contact them and ask to increase post_max_size and upload_max_filesize functions.
    After that try to install demo data again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 18:04

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:54

    Hello,

    I tried to change order type to “Descending” and to “Ascending” and the result was different. So changing order type takes effect.
    Try to clear browser cache each time you check your site after making changes or check in another browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:49

    Hello,

    You can speed up the site following the suggestions from these articles:
    http://codex.wordpress.org/WordPress_Optimization
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:48

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:45

    Hello,

    You’re welcome.
    Yes, we’ll fix it in the next theme update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:41

    Hello,

    Sorry, but you have to look for a plugin yourself. Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:39

    Hello,

    To close first category, edit wp-content/themes/woopress/js/etheme.js file. Find and comment out line 1633
    $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 17:34

    Hello,

    You need add that code without replacement.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 16:03

    Hello,

    We’re glad the issue has been resolved.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 15:52

    Hello,

    Sorry, but your query is unclear.
    Could you please clarify with more details what you’re trying to achieve?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 15:34

    Hello @OPTBRAS,

    I’ve fixed the issue.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 15:29

    Hello,

    Please provide us with a page link where you added that element.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 14:38

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 14:27

    Hello,

    Try to swap content. Replace content from the first column with the content of the second column and vise versa.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 14:23

    Hello,

    You can disable loading icon in Theme Options > General > Show loader icon until site loading > Off. Please try it and check menu after that. Clear browser cache before checking.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 14:13

    Hello,

    Please take our apologies for a delay.
    We confirm that the problem persists on iPhone devices and only on 404 page and only for the first column. If you click on the image below search form disappears. Unfortunately we can’t understand what is causing this bug on iPhone for now. Of course we’ll try to investigate and fix this issue. Meanwhile we can suggest you to exchange content in the columns.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 13:55

    Hello,

    Please try to use this code in custom.css file:

    @media (max-width: 480px) {
    .tp-caption .btn .medium .btn-white{
    border-color: #fff !important;
    background: #fff !important;
    }
    .tp-caption .btn .medium. btn-white:hover{
    background: gold !important;
    }}
    @media (max-width: 992px) {
    .tp-caption .btn .medium .btn-white{
    border-color: #fff !important;
    background: #fff !important;
    }
    .tp-caption .btn .medium. btn-white:hover{
    background: gold !important;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 13:48

    Hello,

    We didn’t change anything in the files.
    Did you create a back up of your site?
    Try to restore it to the previous WordPress version.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 13:40

    Hello,

    I’ve added this code in style.css of the child theme:

    .fixed-header-area .navbar-right {
        float: none !important;
    }
    .fixed-header-area .navbar-collapse.collapse {
        display: table-cell !important;
    }
    @media (max-width: 480px) {.fixed-header-area .navbar-collapse.collapse {
        display: none !important;
    }}
    @media (max-width: 992px) {.fixed-header-area .navbar-collapse.collapse {
        display: none !important;
    }}

    Please check fixed header now.

    Please clarify what page tab you click. How can we replicate the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 12:22

    Hello,

    Also please reset the password to have without so many symbols.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 12:18

    Hello,

    Please provide us with FTP and wp-admin panel credentials in private content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 11:26

    Hello,

    Please take our apologies.
    We’ll definitely fix it in the next update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 11:19

    Hello,

    You can copy the modified file /wp-content/plugins/woocommerce/templates/checkout/form-coupon.php to the directory wp-content/themes/royal-child/woocommerce/checkout.
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 11:10

    Hello,

    I don’t see Woocommerce plugin installed in wp-admin panel > Plugins section. The data that can’t be imported is related to products pages and it requires Woocommerce plugin to be installed.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 7, 2015 at 11:01

    Hello,

    Just to clarify: do you want to display slider only without featured image inside the post?

    Regards,
    Eva Kemp.

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    Viewing 16,350 results - 16,321 through 16,350 (of 31,382 total)
Viewing 30 posts - 16,321 through 16,350 (of 31,382 total)
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