Forum Replies Created

Viewing 30 posts - 13,561 through 13,590 (of 31,382 total)
1 2 3 … 452 453 454 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 13:31

    Hello,

    Could you please show us screenshots of the issues you have on your site?

    Thank you.
    Regards,
    Eva Kemp.

    #74279 Copied In reply to: Some Checkout page lines displaying incorrectly on mobile phone
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 13:10

    Hello,

    You need edit the file wp-content/themes/idstore/code/woo.php (lines 68, 1169). “Cart” text can be changed in wp-admin panel > Pages. Rename “Cart” page to “Basket”.

    Regards,
    Eva Kemp.

    #74269 Copied In reply to: Change 'cart' wording
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 13:02

    Hello @atlantamarketing,

    What the exact problems do you have on Checkout page?
    Please clarify and provide us with FTP and wp-admin panel credentials in private content.
    Did you make any changes in the original theme files?

    Regards,
    Eva Kemp.

    #74266 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:57

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #74261 Copied In reply to: header top panel – information text
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:51

    Hello,

    We recommend you to try using the code from the previous post.
    If you updated the theme you shouldn’t revert back to old files.

    Thank you.
    Regards,
    Eva Kemp.

    #74254 Copied In reply to: New update push right margin for Portfolio page and Product page on Tablet,
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:34

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #74250 Copied In reply to: Blog translation in french
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:28

    Hello,

    You selected incorrect “Data source” in Post Grid settings. You set “Page” and I’ve changed it to “Post”. Now your featured post is shown. Please clear browser cache and check.
    I’ve uploaded background images for your slides and removed images layers. Now slider is working.
    Please check.

    Regards,
    Eva Kemp.

    #74247 Copied In reply to: Revolution Slider
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:13

    Hello,

    There was nothing difficult. I just overwrote old plugins folders with the new versions via FTP in wp-content/plugins directory.

    Regards,
    Eva Kemp.

    #74239 Copied In reply to: update.php error in plug-ins area of Admin after Legenda update
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:12

    Hello,

    You need update Visual Composer plugin. The latest version can be found here:
    https://www.8theme.com/download-plugins/

    Update it and check the widget after that.

    Regards,
    Eva Kemp.

    #74237 Copied In reply to: Error Visual Composer with "Recent posts widget"
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:09

    Hello,

    Unfortunately we can’t know the reason why it had happened in your case.
    Perhaps there were some errors during plugins updates that you made.
    Is the site working fine now?

    Regards,
    Eva Kemp.

    #74235 Copied In reply to: URGENT: site is not showing up properly!
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 12:02

    Hello,

    Those pages are created only for demo site to show theme and Visual Composer plugin features.
    To have Shop page you need install Woocommerce plugin and then install their pages (it’ll be recommended after the plugin installation).
    To install demo data you need follow this instruction https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation , the most used pages are installed from there.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #74228 Copied In reply to: Legenda Demo Pages Code
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:58

    Hello,

    Did you change FTP credentials?
    We can’t connect to your server now.
    Please check login details.

    Regards,
    Eva Kemp.

    #74225 Copied In reply to: listing all products when selecting a category in the backend
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:54

    Hello,

    Actually those strings are present in wp-content/themes/legenda/languages/default.po file. Are you using the latest theme version?

    Regards,
    Eva Kemp.

    #74223 Copied In reply to: Translation | Shipping and Handling / Cart
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:49

    Hello,

    To increase size of search icon add this code in custom css:

    .empty-category-block h2::before {
    width: 100px;
    height: 100px;
    background-size: 100px;
}

    To increase the text use this code:

    .empty-category-block h2 {
   font-size: 42px;
}
.empty-category-block .btn {
    font-size: 20px !important;
}

    Regards,
    Eva Kemp.

    #74215 Copied In reply to: Mega search form width
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:43

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #74211 Copied In reply to: Instagram widget error
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:41

    Hello,

    Could you please show a screenshot of the error you’re getting?
    Do you see it on Contact page?
    Please provide us with FTP and wp-admin panel credentials in private content.

    Regards,
    Eva Kemp.

    #74208 Copied In reply to: Footer file has multiple bugs
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:33

    Hello,

    Please give us full permissions to access all options in wp-admin panel and not just “My Account” page. Also please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #74204 Copied In reply to: Portfolio loading and WooCommerce Plugin not adding to cart
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:30

    Hello,

    In this case you can use Post Grid element in Visual Composer editor and select “Product” in “Data source” field and select your category in “Narrow data source” field.
    Please try it.

    Regards,
    Eva Kemp.

    #74203 Copied In reply to: Product Category too large for 1 page
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 11:22

    Hello,

    The same problem persists with default WordPress theme. You need contact Woocommerce support concerning this issue.

    Regards,
    Eva Kemp.

    #74200 Copied In reply to: Error at uploading images
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 10:48

    Hello,

    You had incorrect quotes in the code. I’ve edited it and changed height for the button:

    .et-mega-search form .button {
	height: 48px;
	width: 130px;
	margin: 0px;
}

    Please check search form now.

    Regards,
    Eva Kemp.

    #74190 Copied In reply to: Mega search form width
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 10:33

    Hello,

    As I see the site starts working when “woocommerce” folder is renamed.
    Please specify if you made any changes to this folder.
    There are 2 of them in the directory public_html/wp-content/themes/royal:
    woocommerce and woocommerce_old. So what is the parent one that was included in the theme package?
    Please check what changes you made to this folder.

    Regards,
    Eva Kemp.

    #74183 Copied In reply to: Critical graphic error.
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 10:18

    Hello,

    1. It will require a lot of customization in php files and Woocommerce templates too. If you have necessary skills you may try to do this.

    2. Please provide us with wp-admin panel credentials.

    Regards,
    Eva Kemp.

    #74180 Copied In reply to: Filter style bug Essential Grid
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 09:12

    Hello,

    I’ve just checked your LIVE site and have been able to add a product to Wishlist and Wishlist page is working fine.
    Try to clear browser cache and check again.

    Thank you.

    Regards,
    Eva Kemp.

    #74168 Copied In reply to: YITH's "Add to Wishlist" feature isn't working after upgrade to Royal 2.0
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 09:09

    Hello,

    Could you please check css animation with default WordPress theme?
    Does it work properly there?

    Thank you.
    Regards,
    Eva Kemp.

    #74167 Copied In reply to: Mobile Version Issues & Slow load times.
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 08:49

    Hello,

    I’ve checked this issue on our test site and haven’t received any errors and check icon is shown.
    Are you using the latest version of the theme and all plugins updated?

    Thank you.
    Regards,
    Eva Kemp.

    #74159 Copied In reply to: 8theme.com/dev/royal-html/img/check-icon.png error
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 08:25

    Hello,

    FTP credentials are incorrect.
    Please check them and provide us with the correct ones.

    Thank you.
    Regards,
    Eva Kemp.

    #74150 Copied In reply to: Remove Backend – share social "] on product page
    Avatar: Eva
    Eva Kemp
    Participant
    July 9, 2015 at 08:22

    Hello,

    The problem persists only with your child theme. When parent theme is activated fixed header works properly. You need change customizations which you made in the child theme.
    Unfortunately it’s beyond our support to investigate customers customizations as we can’t know what exactly was changed.

    Please take our apologies and thank you for understanding.

    Regards,
    Eva Kemp.

    #74147 Copied In reply to: My "fixedHeader" is have a problem
    Avatar: Eva
    Eva Kemp
    Participant
    July 8, 2015 at 19:00

    Hello,

    Please try to increase upload_max_filesize and post_max_size values to 30M.

    Thank you.
    Regards,
    Eva Kemp.

    #74078 Copied In reply to: Countdown not showing
    Avatar: Eva
    Eva Kemp
    Participant
    July 8, 2015 at 17:43

    Hello,

    You can upload screenshot to http://dropbox.com/ .

    Regards,
    Eva Kemp.

    #74062 Copied In reply to: WAS SUCCESSFULLY ADDED TO YOUR CART.
    Avatar: Eva
    Eva Kemp
    Participant
    July 8, 2015 at 17:38

    Hello,

    Try to use the method described in WPML documentation:
    https://wpml.org/documentation/getting-started-guide/theme-localization/
    Scan theme for strings and then translate string via String Translation https://wpml.org/documentation/getting-started-guide/string-translation/ .

    Regards,
    Eva Kemp.

    #74061 Copied In reply to: Translation | Shipping and Handling / Cart
  • 1 2 3 … 452 453 454 … 1,045 1,046 1,047
    Viewing 13,590 results - 13,561 through 13,590 (of 31,382 total)
Viewing 30 posts - 13,561 through 13,590 (of 31,382 total)
1 2 3 … 452 453 454 … 1,045 1,046 1,047

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