Forum Replies Created

Viewing 30 posts - 13,411 through 13,440 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2015 at 08:31

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/theleader/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 14, 2015 at 08:30

    Hello,

    To fix the issue I edited the file theme-functions.php, found the function if(!function_exists('etheme_enqueue_styles')) and added wp_enqueue_script('googleapis'); after the code wp_enqueue_script('jquery');.

    1. I’ve checked “Show All” button and it lists all categories. Try to check it in another browser and make sure your browser is up to date.

    2. Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:52

    Hello,

    I’ve changed the links to https in Settings > General.
    Please clear browser cache and check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:47

    Hello,

    Did you disable responsive design in Theme Options > Responsive?
    It should be enabled.
    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:43

    Hello,

    As the conversation is taken in other topic we’ll close this one.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:42

    Hello,

    You’re welcome.
    We’re glad the issue has been resolved.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:40

    Hello,

    Unfortunately we don’t exchange themes. If you want to use other theme you have to contact Envato support to give the theme back, and after that buy a new theme that you need.
    All questions concerning exchange, refund are taken by Envato support https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:31

    Hello,

    Please provide us with a direct page link and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:28

    Hello,

    Please provide us with wp-admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:23

    Hello,

    We can’t log in to your wp-admin panel getting this error:
    Error: Your account has been locked.

    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:21

    Hello,

    You’re welcome.
    Have a nice day too!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 19:00

    Hello,

    According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. We can help you with different questions if a problem appears only with our theme. But if a problem persists with default WordPress theme and you need the plugin support you should buy a license and contact to their support team. Also we can contact the plugin support and ask about your problem, but in this case you have to understand that solution may take more time rather than you’d contact them directly!

    What about your current problem: the problem persists not only with our theme but with the default one too, so it isn’t related to our theme directly. Please check it yourself. In this case you have to ask the plugin authors regarding this issue.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:53

    Hello,

    Please add this code to fix cart icon:

    .fixed-header .cart-bag .ico-sum::before {
        border-color: #DE2833;
    }
    .fixed-header .ico-sum::before {
        display: block;
    }
    .ico-sum::before {
        display: none;
    }

    I’ve checked your site in Firefox and there is no space under the menu:
    http://storage4.static.itmages.com/i/15/0713/h_1436809969_5773561_03479ab096.png

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:40

    Hello @Jonathan,

    Try to edit the file theme-functions.php in the directory wp-content/themes/royal/framework and find the function:
    if(!function_exists('etheme_enqueue_styles'))
    After the code wp_enqueue_script('jquery'); add this string wp_enqueue_script('googleapis');. After that check Google map.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:35

    Hello,

    The same issue persists with default WordPress theme too. Please activate Twenty Fifteen theme and check.
    We recommend you to ask Ultimate VC Addons support via comments section http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments concerning this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:20

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:19

    Hello,

    I’ve imported our demo slider.
    Please check your home page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:12

    Hello,

    1. Please add this code in custom.css:

    .fixed-header-area .header-logo {
        width: 20%;
    }
    .fixed-header-area .collapse {
       width: 100% !important;
    }

    2. Use this code in custom.css:

    .content-page {
        margin-top: 0px !important;
    }
    .page-content {
       margin-top: 10px;
    }

    3. To add more more links to the right side of the top bar you need add Text widget to “Right side top bar area” in Appearance > Widgets.
    To add social icons to the left also go to Appearance > Widgets and add Text widget with the shortcode [share] into “Left side top bar area”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:05

    Hello @Global,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 18:02

    Hello,

    We’ve sent LookBook xml file for you to import.
    Please check your email address.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:58

    Hello,

    Visual Composer plugin is available for download at this link https://www.8theme.com/download-plugins/ .

    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:56

    Hello,

    I’ve edited the code to:

    .logged-in .custom-phone-number{
    position: absolute;
    top: 6px;
    right: 460px;
    }

    Please clear browser cache and check top bar now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:51

    Hello,

    3. I’ve added this code in Global Custom CSS:

    .woocommerce-account.logged-in .content {
       direction: rtl;
    }

    Please check My Account page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:28

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:27

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:26

    Hello,

    As I see the images are shown fine:
    http://storage2.static.itmages.com/i/15/0713/h_1436804802_1428397_a59c928376.png
    Could you please show a screenshot of the issue?
    Also provide us with wp-admin panel credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:24

    Hello,

    You’re welcome

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:23

    Hello,

    This requires for Ultimate VC Addons, Visual Composer, Revolution Slider plugins. They are required for the proper theme work.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:17

    Hello,

    Do you want to change color of “Buy” button?
    If so you need use this code in custom.css file:

    .button. product_type_simple, .button.product_type_variable {
       color: grey;
       background-color: green;
    }

    To edit “hot” and “new” icons you need edit them using some image editor as they are loading from the images wp-content/themes/legenda/images/new-icon.png and wp-content/themes/legenda/images/hot-icon.png.

    Go to Settings > Discussion and uncheck “Comment author must fill out name and e-mail”, “Users must be registered and logged in to comment”, “Comment must be manually approved” and “Comment author must have a previously approved comment” options. After that check Reviews tab on single product pages.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 13, 2015 at 17:03

    Hello,

    We’re glad you managed to find a solution.

    Have a nice day.

    Regards,
    Eva Kemp.

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    Viewing 13,440 results - 13,411 through 13,440 (of 31,382 total)
Viewing 30 posts - 13,411 through 13,440 (of 31,382 total)
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