Problem with applying coupons and adding to cart when logged in

12 replies4 participantsUpdated by Eva Kemp

  • Avatar: oyjhahaha
    oyjhahaha
    Participant

    Dear 8theme,

    my legenda theme is currently not working when i try to apply coupon at checkout page. I can successfully apply them when i click on “view cart” but when i click on checkout, there is no input field for me to submit.

    also, there seems to be a problem with adding to cart when my customer logged in. he shared with me that he received the notification of fatal error, although this one i am unable to show a screen shot of.

    could you advise? would a upgrade of theme help? mine is currently 2.71

    Please, contact administrator
    for this information.
    #73339 Copied Theme version: 2.71

    12 Answers

    Avatar: stan
    Stan Russell
    Participant

    Hello,

    1) unfortunately ‘Apply coupon’ field is displayed only on Default checkout while you have selected Checkout step-by-step.

    2) we have logged in, added to cart some products and everything worked correct. Does this error still appear? Please ask your user what browser, Operating System he is using and let us know.

    Regards,
    Stan Russell.

    #73367 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    1) how do i activate it to check out step by step?

    2) i will check and get back to you on this

    #73432 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, also i have made some changes to the menu and suddenly every single page i change to will display this unless i reload? what is wrong?

    http://www.tiikoni.com/tis/view/?id=08eed56

    #73440 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, i have managed to solve my cached problem.

    i would still like to know how to implement the step by step check out

    #73477 Copied
    Avatar: stan
    Stan Russell
    Participant

    Hello,

    you already have checkout set ‘step-by-step’ at the moment. You can change it to ‘Default’ or ‘Quick checkout’ in Theme options > Shop > Checkout page.

    Regards,
    Stan Russell.

    #73568 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, i have selected default check out but the problem persists.

    when i click apply coupon nothing appears and no input field is available for me to input the code.

    #73676 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello,

    Please update theme to the latest version and then check this issue.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    #73680 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, i have successfully updated the theme, but the problem persists. please help and advise.

    #73807 Copied
    Avatar: stan
    Stan Russell
    Participant

    Hello,

    we can not log into dashboard of your site as credentials you gave us are no longer valid. Please check them.

    Regards,
    Stan Russell.

    #73828 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, please try i again, i updated the password to match.

    Please, contact administrator
    for this information.
    #75776 Copied
    Avatar: oyjhahaha
    oyjhahaha
    Participant

    hi there, is there an update on this?

    #75898 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Sorry for a delay.
    Please update WordPress and all required plugins. You can download the latest versions here:
    https://www.8theme.com/download-plugins/
    Also the problem with coupon form is caused by one of your 3rd-party plugins. Please disable them and check the Checkout page after that. Clear browser cache before checking.

    Regards,
    Eva Kemp.

    #75992 Copied

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