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Eva Kemp

Participant

August 13, 2015 at 15:54

Hello,

What is the link to wp-admin panel?
We can’t access it via default wp-admin page.

Regards,
Eva Kemp.

#79919 Copied In reply to: Problem with product images, after upgrading to woocommerce

Eva Kemp

Participant

August 13, 2015 at 15:36

Hello,

Did you make any changes in original theme files?
Please provide us with FTP credentials.

Regards,
Eva Kemp.

#79915 Copied In reply to: Side bar not showing on single product page

Eva Kemp

Participant

August 13, 2015 at 15:22

Hello,

The update has been completed.
Please clear browser cache and check your site.

Regards,
Eva Kemp.

#79912 Copied In reply to: ID Store Help

Eva Kemp

Participant

August 13, 2015 at 14:55

Hello,

Unfortunately we still can’t log in.
Could you please ask your hosting provider to check the issue?
Here is the error:
http://storage4.static.itmages.com/i/15/0813/h_1439474121_2018199_a9dc7fa834.png

Regards,
Eva Kemp.

#79900 Copied In reply to: space between the bottom and the footer

Eva Kemp

Participant

August 13, 2015 at 14:40

Hello,

Sorry, but padding values can’t be changed due to number of tabs items. To make them shown similarly you can revert back to original style.

Regards,
Eva Kemp.

#79893 Copied In reply to: Custom Tabs

Eva Kemp

Participant

August 13, 2015 at 14:29

Hello,

Go to wp-admin panel > Pages > edit Cart page and select “Without Sidebar” in Sidebar Position field in the Page Layout box. Do the same for Checkout page.

Regards,
Eva Kemp.

#79891 Copied In reply to: Edit Checkout Page

Eva Kemp

Participant

August 13, 2015 at 14:28

Hello @olu,

We’re glad to hear it.
If there are any questions feel free to contact us.

Regards,
Eva Kemp.

#79889 Copied In reply to: Blank Page After Activation

Eva Kemp

Participant

August 13, 2015 at 14:27

Hello,

You can find code in royal/framework/theme-functions.php from line 1208. Delete the code if you don’t need this information.

Regards,
Eva Kemp.

#79888 Copied In reply to: Open graph tags?

Eva Kemp

Participant

August 13, 2015 at 14:23

Hello,

Please clarify the issue with Texts Layers.
You can change shadow display in Revolution Slider > edit a slider > Layout & Visual.

Regards,
Eva Kemp.

#79887 Copied In reply to: Rev Slider v5.0.3 – Update & Download?

Eva Kemp

Participant

August 13, 2015 at 14:15

Hello,

I’ve edited the file wp-content/themes/simulation/searchform.php and commented the code <input type="hidden" name="post_type" value="post" /> in line 13.

Please check search results page now.

Regards,
Eva Kemp.

#79883 Copied In reply to: Search Facilty – Front and Backend

Eva Kemp

Participant

August 13, 2015 at 12:38

Hello @olu,

Our theme requires more memory than default WordPress theme, so sometimes it has to be increased on a server to make our theme working.

Is your issue resolved now?

Regards,
Eva Kemp.

#79866 Copied In reply to: Blank Page After Activation

Eva Kemp

Participant

August 13, 2015 at 12:35

Hello,

Have you just changes FTP password again?
Update process has been interrupted because of the error “Login authentication failed”. Please provide us with correct FTP credentials and don’t change anything.

Regards,
Eva Kemp.

#79862 Copied In reply to: ID Store Help

Eva Kemp

Participant

August 13, 2015 at 12:07

Hello,

You’re welcome.

Regards,
Eva Kemp.

#79860 Copied In reply to: Product Gallery Issue + currency switcher

Eva Kemp

Participant

August 13, 2015 at 12:06

Hello,

Please provide us with FTP credentials as well.

Regards,
Eva Kemp.

#79859 Copied In reply to: Problems with images and tags in woocommerce

Eva Kemp

Participant

August 13, 2015 at 11:52

Hello,

IP address has been sent to your email address.

Regards,
Eva Kemp.

#79856 Copied In reply to: space between the bottom and the footer

Eva Kemp

Participant

August 13, 2015 at 11:47

Hello,

Do you mean you want to add sale price?
If so go to Products > edit a product > “Product Data” section > General tab and write Sale/Regular price.

Regards,
Eva Kemp.

#79853 Copied In reply to: Promotion Price

Eva Kemp

Participant

August 13, 2015 at 11:43

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#79850 Copied In reply to: after installing the plugins, wordpress shows blank page

Eva Kemp

Participant

August 13, 2015 at 11:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#79847 Copied In reply to: How do I close the first dropdown in WooCommerce Product Categories widget?

Eva Kemp

Participant

August 13, 2015 at 11:41

Hello,

Sorry, but menu can’t be imported. You should create it yourself. Please read our documentation:
https://www.8theme.com/demo/docs/woopress/#!/primary_menu

Regards,
Eva Kemp.

#79846 Copied In reply to: Full demo content

Eva Kemp

Participant

August 13, 2015 at 11:39

Hello,

In this case you need create child theme http://codex.wordpress.org/Child_Themes and make changes in there so all modifications will be saved after theme update.
If you have difficulties with child theme we can create it for you.
Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#79845 Copied In reply to: Add A phone number to header

Eva Kemp

Participant

August 13, 2015 at 11:37

Hello,

Sorry, but I don’t see any issues with images:
http://storage4.static.itmages.com/i/15/0813/h_1439462221_4432235_61846e5484.png

Could you please clarify with more details?

Regards,
Eva Kemp.

#79844 Copied In reply to: Problem with product images, after upgrading to woocommerce
Eva Kemp

Participant

August 13, 2015 at 11:34
Hello,

I’ve added this code in child style.css:

@media (max-width: 992px) { .product-content { display: inline-block; width: 100%; }}

Please check the site now.

Regards,
Eva Kemp.
#79843 Copied In reply to: Related and Up-sell product position
Eva Kemp

Participant

August 13, 2015 at 11:17

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#79839 Copied In reply to: Problems with images and tags in woocommerce

Eva Kemp

Participant

August 13, 2015 at 11:15

Hello,

I’ve added Text widget with content [share] to “Left Sidebar top bar area” in Appearance > Widgets.
Add this shortcode to Text widget in your Footer area.

Regards,
Eva Kemp.

#79838 Copied In reply to: Brand Page

Eva Kemp

Participant

August 13, 2015 at 11:00

Hello,

To make multicurrency work you need also use wpml plugin https://wpml.org .
The problem with images was caused by MasterSlider plugin. I’ve disabled it and images are shown fine now.
Please clear browser cache and check.

Regards,
Eva Kemp.

#79835 Copied In reply to: Product Gallery Issue + currency switcher

Eva Kemp

Participant

August 13, 2015 at 10:47

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#79831 Copied In reply to: ID Store Help
Eva Kemp

Participant

August 13, 2015 at 09:39
Hello,

You have the code <?php echo etheme_get_option('header_custom_block'); ?> in the file httpdocs/lows0t1a0g1e0/wp-content/themes/royal/headers/header-structure-2.php in line 30 which adds header custom block content to your header. Delete it and remove this code from custom.css file in your parent theme:
.header-type-10 .header .tbs span:before,.header-type-12 .header .tbs span:before,.header-type-6 .header .tbs span:before,.header-type-7 .header .tbs span:before,.header-type-8 .header .tbs span:before{top:12px;height:37px;background:url(https://www.loveourwork.com.au/wp-content/themes/royal-child/images/sprite/icons.png) -170px -96px no-repeat #fff}

And add this code in child style.css:

.fixed-header-area .fixed-header > .container { display: table-cell; }

Regards,
Eva Kemp.
#79808 Copied In reply to: Update of ROYAL 2.0 broke site layout considerably
Eva Kemp

Participant

August 13, 2015 at 09:11

Hello,

To show slider full width go to wp-admin panel > Revolution Slider > edit a slider > select “Full Width” in “Slider Layout” field.

Regards,
Eva Kemp.

#79804 Copied In reply to: Mobile Responsive Footer Error

Eva Kemp

Participant

August 13, 2015 at 08:59

Hello @Kevin,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#79796 Copied In reply to: variations disappeard

Eva Kemp

Participant

August 13, 2015 at 08:58

Hello @adierel,

As I see the text is translated:
http://storage1.static.itmages.com/i/15/0813/h_1439452598_4104233_91bd8392a6.png

May we reupload the theme files?

Regards,
Eva Kemp.

#79795 Copied In reply to: variations disappeard
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Viewing 12,390 results - 12,361 through 12,390 (of 31,382 total)

Viewing 30 posts - 12,361 through 12,390 (of 31,382 total)

← 1 2 3 … 412 413 414 … 1,045 1,046 1,047 →

Forum Replies Created

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