Return to previous page

Blank Page After Activation - by stephanie

This topic has 13 replies, 6 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

stephanie

Participant

August 4, 2015 at 22:05

Hello,
I have installed Royal theme on a fresh WordPress installation. The following is true regarding the server details
– PHP version 5.4
– upload_max_filesize set to 1024M
– memory_limit set to 1024M

Please advise on why this is happening and how to fix. Please see private notes for more details. Thank you.

Please, contact administrator
for this information.

#78551 Copied

12 Answers

Eva Kemp

Support staff

August 5, 2015 at 08:47

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#78598 Copied

stephanie

Participant

August 5, 2015 at 20:30

details included

Please, contact administrator
for this information.

#78763 Copied

Robert Hall

Support staff

August 5, 2015 at 21:06

Hello,

As I see you’re using old PHP version (5.2.17). See screenshot: http://prntscr.com/8192k0

Please ask your hosting to increase PHP version to 5.3 or higher.

Regards,
Robert Hall.

#78770 Copied

olu

Participant

August 13, 2015 at 09:56

I recently upgraded to PHP 5.4, and the website went blank afterwards.

How can this be rectify please?

Thanks

Please, contact administrator
for this information.

#79812 Copied

Robert Hall

Support staff

August 13, 2015 at 10:19

Hello @olu,

Please provide us with correct wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#79819 Copied

olu

Participant

August 13, 2015 at 10:33

Hello Robert,

I contacted my hosting that did the upgrade. kindly see the details of our chat below and advice.

Thank you

Please, contact administrator
for this information.

#79822 Copied

zf

Participant

August 13, 2015 at 10:43

HI There, just a point that PHP 5.4 will soon not be supported any longer. So you may aswell change to 5.5 or best 5.6

Thanks

#79828 Copied

Jack Richardson

Support staff

August 13, 2015 at 10:44

Hello @olu,

Could you please specify what errors are you getting?
Also provide us with WP Dashboard and FTP credentials.

Thank you.

Best regards,
Jack Richardson.

#79829 Copied

olu

Participant

August 13, 2015 at 10:56

Kindly check below

Please, contact administrator
for this information.

#79834 Copied

Eva Kemp

Support staff

August 13, 2015 at 12:38

Hello @olu,

Our theme requires more memory than default WordPress theme, so sometimes it has to be increased on a server to make our theme working.

Is your issue resolved now?

Regards,
Eva Kemp.

#79866 Copied

olu

Participant

August 13, 2015 at 14:23

Yes, thank you.

It has been resolved.

#79886 Copied

Eva Kemp

Support staff

August 13, 2015 at 14:28

Hello @olu,

We’re glad to hear it.
If there are any questions feel free to contact us.

Regards,
Eva Kemp.

#79889 Copied
Viewing 13 results - 1 through 13 (of 13 total)