ID Store Help - by MondayFiles - on WordPress WooCommerce support

Solved12 replies3 participantsUpdated by Eva Kemp

  • Avatar: MondayFiles
    MondayFiles
    Participant

    Hello Eight Theme Support

    Please assist with the following:

    After a recent WordPress update the site is no longer working like it should.

    1. I cant update the theme though Envato Toolkit I keep getting these errors – see below

    Installing Theme: IDStore – Responsive Multi-Purpose Ecommerce Theme 3.9

    Downloading install package from the Envato API…

    Warning: touch(): Unable to create file /tmp/IDStore_Theme-v3.9.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1439200863Signaturee%2FbS%2BQ52n%2Br0aAJBQbn5v5u3gKw%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4792186-idstore-responsive-multipurpose-ecommerce-theme-wordpress-theme.tmp because File name too long in /home/giveiboq/public_html/wp-admin/includes/file.php on line 164

    Warning: unlink(https://8theme.b-cdn.net/tmp/IDStore_Theme-v3.9.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1439200863Signaturee%2FbS%2BQ52n%2Br0aAJBQbn5v5u3gKw%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4792186-idstore-responsive-multipurpose-ecommerce-theme-wordpress-theme.tmp): File name too long in /home/giveiboq/public_html/wp-admin/includes/file.php on line 464

    Download failed. Could not open handle for fopen() to /tmp/IDStore_Theme-v3.9.zipAWSAccessKeyIdAKIAJYG5ROGJ6X7Z3M6QExpires1439200863Signaturee%2FbS%2BQ52n%2Br0aAJBQbn5v5u3gKw%3Dresponse-content-dispositionattachment%3B-filename%3Dthemeforest-4792186-idstore-responsive-multipurpose-ecommerce-theme-wordpress-theme.tmp

    2. The Rev slider is no longer displaying correctly. I have imported the sample slider and tried to create a new one and neither work.

    3. On the home page under Featured and Latest Products only 3 products display there used to be 4 please advise on a solution.

    4. I did a Woocommerce update and the side bars disappeared so I reverted back to the old version.

    Please assist URGENTLY as this is a live website.

    Thanks again

    Kind Regards

    MondayFiles

    Please, contact administrator
    for this information.
    #79191 Copied Theme version: 3.2 WooCommerce version: 2.0.20

    12 Answers

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    1. The problem may be caused with permissions to “tmp” folder. You should ask your hosting provider about it. Also refer to these articles:
    https://wordpress.org/support/topic/auto-upgrade-to-361-fails
    http://forum.ait-pro.com/forums/topic/download-failed-could-not-open-handle-for-fopen-to-tmpwordpress-3-tmp/

    Also we recommend to update theme via FTP https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade
    Please try this method.

    2. You need update Revolution Slider plugin https://www.8theme.com/download-plugins/ .

    3./4. Please update the theme and Woocommerce plugin and check products layout after that.

    We can update the theme for you. Please provide us with FTP and WP Dashboard credentials in private content and create a back up of your site.

    Best regards,
    Jack Richardson.

    #79218 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    Hi Jack

    Thanks for getting back to me regarding the updates.

    I need further URGENT assistance please.

    I tried to update the theme via FTP and if did not work so i have reverted to a previous back up.

    I updated the Rev Slider and still nothing has changed. The slider does not appear.

    PLEASE ASSIST URGENTLY

    Kind Regards

    Siem

    Please, contact administrator
    for this information.
    #79814 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    #79831 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    Hi Eva

    I have just tried these details and seem to get in.

    Please let me know

    Thanks again

    Please, contact administrator
    for this information.
    #79836 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    Have you just changes FTP password again?
    Update process has been interrupted because of the error “Login authentication failed”. Please provide us with correct FTP credentials and don’t change anything.

    Regards,
    Eva Kemp.

    #79862 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    Hi Eva

    Have not changed anything I see the slider is working again. Are you still busy?

    There is no woocommerce products showing.

    Thanks

    Siem

    #79865 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    looking into the problem

    Looks like the host is auto changing the password

    recreating new one now will forward asap

    #79867 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    Please try again with the same details

    Thanks again

    #79868 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    Hi Eva

    Any news on the rest of the update and have you managed to get access via FTP.

    This site is live and it looks un complete.

    Please let me know urgently

    Thanks again.

    Siem

    #79875 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    The update has been completed.
    Please clear browser cache and check your site.

    Regards,
    Eva Kemp.

    #79912 Copied
    Avatar: MondayFiles
    MondayFiles
    Participant

    Thank you very much Eva

    Appreciate the help.

    Have a good evening further

    Kind Regards

    Siem

    #79914 Copied
    Avatar: Eva
    Eva Kemp
    Participant

    Hello,

    You’re welcome.

    Have a nice evening too.

    Regards,
    Eva Kemp.

    #79925 Copied

The issue related to '‘ID Store Help’' has been successfully resolved, and the topic is now closed for further responses