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Viewing 30 posts - 10,801 through 10,830 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 11:10

    Hello,

    You may try to use this css code:

    @media only screen (min-width: 768px) and (max-width: 992px) { .wpb_column.vc_column_container.vc_col-sm-6 {
       width: 100%;
    }}

    Please note width will be changed for all columns in your site on tablets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 10:45

    Hello,

    Have you removed LinkedIn icon?
    May we place it back to check the issue?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 10:27

    Hello,

    I’ve installed Royal 2.2 version and installed base demo content. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 09:50

    Hello,

    Unfortunately we can’t reproduce the issue:
    http://storage4.static.itmages.com/i/15/0917/h_1442479601_5823517_ebaddd58f4.png
    http://storage8.static.itmages.com/i/15/0917/h_1442479633_6940440_2ddbde58ae.png
    http://storage1.static.itmages.com/i/15/0917/h_1442479658_4057924_dc8b8ecff5.png
    http://storage3.static.itmages.com/i/15/0917/h_1442479682_2781986_3834117db6.png

    Have you checked on other mobile devices? Does the issue persist on iPhone only or Android devices too? Please check it also with different Internet providers and if our demo site loads too.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 09:44

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 09:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 09:05

    Hello,

    You didn’t update the plugins. Please update all required plugins, you can download them here: https://www.8theme.com/download-plugins/ .
    Also provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 08:59
    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 08:56

    Hello,

    You have author written in the footer, but it’s white in color and it’s invisible. Add this code in Global Custom CSS:

    .main-footer .blog-post-list li .media-body strong {
        color: black !important;
    }

    Unfortunately there is no option to show excerpts in posts widget.

    If you want to change border color for date icons use this css code:

    .main-footer-1 .blog-post-list li .date-event {
        border-color: #CDA85C !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 08:53

    Hello,

    I’ve reuploaded the theme. We edited style.css file.
    Please check slider now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 08:49

    Hello,

    You can install landing template in Theme Options > Import/Export and set it as your front page in Settings > Reading.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 08:44

    Hello,

    Please add this code in custom.css file:

    .portfolio-descr p {
       margin-bottom: 0px !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    If you want to change portfolio slug you need to edit wp-content/themes/royal/framework/portfolio.php , find the line 28:
    $args = array(
    and add the following code at the end of the list (line 40 for example) :
    'rewrite' => array('slug' => 'success-stories')

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 08:12

    Hello,

    I’ve updated translation files and now your translation is visible, only “Checkout” button should be translated in wp-content/themes/woopress/framework/woo.php (line 1341).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 06:07

    Hello,

    You should update theme as shown in our tutorial:

    (it’s for Legenda theme but the process is the same).

    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 06:05

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 17, 2015 at 05:55

    Hello,

    I’ve selected Full Width in the row settings http://storage9.static.itmages.com/i/15/0917/h_1442465675_7523268_d82c903497.png in “About” page. Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 16:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 16:11

    Hello,

    I’ve increased padding values for the video in the row settings. Please clear browser cache and check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 16:05

    Hello @lionvictoria,

    IP address has been sent to your email address. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 16:03

    Hello @CopyMyCash,

    Please don’t post in multiple topics as we are confused what issue we should investigate.
    Let’s continue our conversation in the topic that you created https://www.8theme.com/topic/clean-install-need-help-on-demo-data/ and don’t write queries to other topics.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 16:00

    Hello,

    Have you deleted Royal theme? Please do nothing at the moment and let us install the theme for you. Waiting for your confirmation.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 15:19

    Hello,

    As I see sidebar is shown on Cart page now. Unfortunately we can’t know what a reason was for it.

    Concerning “State” issue, please check if it persists with default WordPress theme, if so then you have to contact Woocommerce support.

    You can decrease banner size editing Banner element in “Boutique” page and set Banner size.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 15:07

    Hello,

    The problem persists only in Chrome browser. Check it in Firefox and you’ll see there is no such issue.
    You may try this solution on your side:
    https://support.google.com/websearch/answer/112568?hl=en

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 15:05

    Hello,

    I’ve edited the code to:

    .tab-content.tab-tab-custom, .tab-content.tab-tab-ingredients {
        padding-top: 10px !important;
    }

    Please clear browser cache and check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 14:35

    Hello,

    You can add some text in Theme Options > Header > Header custom HTML (depending on what header type you’re using).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 14:32

    Hello,

    Sorry, but FTP credentials are incorrect. Please recheck them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 14:27

    Hello,

    As I told you earlier the same issue persists with default WordPress theme – Twenty Fifteen, so the problem isn’t related to our theme.
    You have to contact Woocommerce support to investigate the problem.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 13:16

    Hello,

    I’ve set different custom classes for your text blocks and added this code in Custom CSS for desktop:

    .jb_bottomtxt {
        margin-top: 200px !important;
    }
    .jb_bottomtxt1 {
        margin-top: 130px !important;
    }
    .jb_bottomtxt2 {
        margin-top: 90px !important;
    }

    Please check the page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 12:48

    Hello,

    There is no risk. You shouldn’t worry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 16, 2015 at 12:46

    Hello,

    As I see the video is shown properly:
    http://storage3.static.itmages.com/i/15/0916/h_1442403925_5640777_6045b401b2.png

    Please clarify how you want it to be displayed.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 10,801 through 10,830 (of 31,382 total)
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