Rev Slider - by jon self - on WordPress WooCommerce support

This topic has 22 replies, 5 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

  • Avatar: jon self
    jon self
    Participant
    August 21, 2015 at 15:39

    Hi,

    I am still having problems with the Rev slider. When I change the image it adds boxes and goes funny. You can see on the website link.

    It has beeen Re-uploaded twice and is still a problem?

    Thanks

    Jon

    Please, contact administrator
    for this information.
    21 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    August 21, 2015 at 15:53

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: jon self
    jon self
    Participant
    August 22, 2015 at 17:53

    Hi

    I have updated the theme and it has not solved the problem. I am looking to re-upload the slider though this did not work last time.

    Very frustrating

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2015 at 08:41

    Hello,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: jon self
    jon self
    Participant
    August 24, 2015 at 10:12

    Hi Jack,

    Please see FTP details below.

    Thanks

    Jon

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 24, 2015 at 12:47

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: jon self
    jon self
    Participant
    August 24, 2015 at 14:08

    Hi Eva,

    This will work now as the access has been changed.

    Thanks

    Jon

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    August 24, 2015 at 15:42

    Hello,

    As I see Revolution Slider isn’t shown among other plugins in wp-admin panel. Have you removed it or made other changes?

    Regards,
    Eva Kemp.

    Avatar: jon self
    jon self
    Participant
    August 24, 2015 at 16:13

    Hi Eva,

    I removed it as ever time I changed an image it went wrong. Did not display imag properly.

    Please could you check by adding the slider and change a image?

    Thanks

    Jon

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 14:10

    Hello,

    I’ve updated Revolution Slider plugin to the latest version. Please check it now.

    Best regards,
    Jack Richardson.

    Avatar: jon self
    jon self
    Participant
    August 25, 2015 at 14:48

    Hi
    I cant find the demo content for this slider?
    https://www.8theme.com/demo/royal/

    Thanks

    Jon

    Avatar: Eva
    Eva Kemp
    Support staff
    August 25, 2015 at 15:10

    Hello,

    I’ve imported demo slider. You can find it in Revolution Slider > “Home Tall” slider.

    Regards,
    Eva Kemp.

    Avatar: jon self
    jon self
    Participant
    September 15, 2015 at 12:35

    Hi,

    I have a problem that my header image on all content pages has disappeared.

    It shows it being there in the back end but not on the live preview?

    Thanks

    Jon

    Avatar: stan
    Stan Russell
    Participant
    September 15, 2015 at 14:26

    Hello,

    we have checked your site and header logo image is displayed correct on different pages:

    Does your problem still appear? What browser are you using?

    Regards,
    Stan Russell.

    Avatar: jon self
    jon self
    Participant
    September 15, 2015 at 14:56

    Hi

    I am using Firefox but I have check Safari and google crome. Still not showing up.

    Please se the link to what I am refering to
    http://walterharley.co.uk/wp-content/uploads/2015/09/Screen-Shot-2015-09-15-at-14.45.38.png

    Thanks
    Jon

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 15, 2015 at 15:05

    Hello,

    You’re using old plugins versions.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: jon self
    jon self
    Participant
    September 15, 2015 at 15:22

    Hi,

    Would I need to update all the plugins as there are alot on the page?

    Thanks

    Jon

    Avatar: Eva
    Eva Kemp
    Support staff
    September 15, 2015 at 16:46

    Hello,

    As I see you haven’t uploaded any background image for breadcrumbs in Theme Options > Color Scheme > Breadcrumbs background.
    Upload an image and check breadcrumbs section after that.

    Regards,
    Eva Kemp.

    Avatar: jon self
    jon self
    Participant
    September 15, 2015 at 21:52

    Hi,

    I put it in as a backgroung image as I dont want it to move when scrolling.

    I dont understand why it is not working now when it was find before?

    Thanks

    Jon

    Avatar: Eva
    Eva Kemp
    Support staff
    September 16, 2015 at 08:08

    Hello,

    I’ve enabled options “Optimized CSS” and “Optimized JS” in Ultimate > Modules > Scripts and Styles. Clear browser cache and check pages now.

    Regards,
    Eva Kemp.

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