Please take our apologies, but you have a lot of queries that require additional customization of the theme and it’s beyond our basic support scope.
We recommend you to hire some freelancer to help you to customize the theme for your needs.
Thank you for your understanding.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 19:00
Hello,
Sorry but your question is unclear.
Do you want us to update theme for you?
If so please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:55
Hello,
Go to Theme Options > Header > Enable top links (Register | Sign In) > Off.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:48
Hello,
You should update Woocommerce plugin and other required theme plugins.
Please do it and check cart after that.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:47
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:45
Hello,
The same issue persists with default WordPress theme too. Please activate Twenty Fifteen theme and check.
Some plugin is causing the issue. Deactivate them one by one to find it out.
Sorry, but theme version 2.9 doesn’t have such feature yet.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:29
Hello,
Please provide us with FTP and wp-admin panel credentials in private content.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:28
Hello,
Please provide us with FTP credentials.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:22
Hello,
Go to wp-content/plugins/ directory and delete the folder “layerslider”, and keep only “LayerSlider” folder.
After that activate the theme.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:20
Hello,
Sorry, but what this code means http://prntscr.com/8q5hpq .
It’s incorrect.
What editor did you use when pasting it?
Remove that code in functions.php file.
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:08
Hello @Michael,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 11, 2015 at 18:01
Hello,
Unfortunately we can’t know why some images disappeared.
Have you deleted old theme folder before updating the theme and then uploaded new folder or just overwritten it?
We can recommend you to check error logs on a server with your hosting provider to find the reason of this situation.
Please take our apologies.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 19:07
Hello,
I’ve sent theme archive to your email address.
Please check.
Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory). After that check your products.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 19:04
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 19:03
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 19:03
Hello,
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 19:00
Hello,
Sorry, but our theme doesn’t have such option.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 18:57
Hello,
I’ve row settings in Footer static block and set “Default” for “Row stretch”.
Please clear browser cache and check footer now.
Regards,
Eva Kemp.
Eva Kemp
Participant
October 9, 2015 at 18:52
Hello,
I’ve just checked tabs and they are working fine.
Please clear browser cache and check again.
To show categories in sidebar closed you need edit wp-content/themes/royal/js/etheme.js file. Find and comment out line 1733 $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
