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Issues with My account section - by zeny

This topic has 4 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Stan Russell

  • Avatar: zeny
    zeny
    Participant
    October 9, 2015 at 18:59

    Hi
    I’m having an issue with my account page I don’t happened the order doesn’t show and the footer is not there
    Screenshots http://screencast.com/t/g25TWgB2f74
    http://screencast.com/t/oJ0t2bJOQ

    Website https://blacksunstore.com/my-account/

    I wrote my password and user

    Thanks very much

    Please, contact administrator
    for this information.
    #92940 Copied
    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    October 9, 2015 at 19:03

    Hello,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #92942 Copied
    Avatar: zeny
    zeny
    Participant
    October 12, 2015 at 05:21

    Thanks the issue was fixed but I see the panel is not showing fine http://screencast.com/t/JKtc7GM2rRIT

    I download the las version here http://themeforest.net/

    #93112 Copied
    Avatar: stan
    Stan Russell
    Participant
    October 12, 2015 at 10:06

    Hello zeny,

    please temporary disable all third-party plugins and check your admin panel.

    Regards,
    Stan Russell.

    #93175 Copied
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