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Topic: chrome issues with update

theoa

Participant

October 9, 2015 4:44 pm

Hi
I updated the site to the latest version however I have some issues in chrome and on mobile.

on the categories navigation list on home page all the dropdowns are open, this does not apply to firefox.

on the tabs on a shop item the tabs are not working.

please advise, thank you

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Eva Kemp

Support staff

October 9, 2015 4:54 pm

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.
After that check the tabs.

Regards,
Eva Kemp.

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theoa

Participant

October 9, 2015 4:59 pm

Hi
I’ve just done that and it hasn’t made any difference to either issue.

thanks

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Eva Kemp

Support staff

October 9, 2015 5:06 pm

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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theoa

Participant

October 9, 2015 5:10 pm

hi details below

thanks

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Eva Kemp

Support staff

October 9, 2015 6:52 pm

Hello,

I’ve just checked tabs and they are working fine.
Please clear browser cache and check again.

To show categories in sidebar closed you need edit wp-content/themes/royal/js/etheme.js file. Find and comment out line 1733
$this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();

Regards,
Eva Kemp.

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theoa

Participant

October 9, 2015 9:23 pm

Hi Eva

Ok I’ve realised this is a caching issue, commenting out the line did not fix anything. I am using wp-rocket as the cache (if logged in it does not cache hence if you checked while logged in you would not have seen the issue)

I’ve turned off Minification & Concatenation of js files and the problems are working, what files do i need to exclude from Minification & Concatenation so these errors wont occur, I’ve tried excluding the etheme.js file above but it did not make a difference.

thanks again

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Eva Kemp

Support staff

October 12, 2015 8:13 am

Hello,

I’ve removed “cache” folder in wp-content directory. Please check the tabs now.
Also I’ve commented the code in etheme.js file and first category in sidebar is closed now.

Regards,
Eva Kemp.

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