Hello,
Perhaps some old files were cached and once I cleared cache folder everything started working.
Regards,
Eva Kemp.
Hello,
Perhaps some old files were cached and once I cleared cache folder everything started working.
Regards,
Eva Kemp.
Hello @faf,
You’re welcome.
Let us know the result.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP credentials.
Thank you.
Regards,
Eva Kemp.
Hello,
Please check your wp-admin panel credentials as we can’t log in.
Thank you.
Regards,
Eva Kemp.
Hello,
I’ve cleared “cache” folder in wp-content directory.
Please clear browser cache and check mobile menu now.
Regards,
Eva Kemp.
Hello,
Please take our apologies for inconveniences.
We’ll fix the issue with OWL slider in the next theme update.
Thank you.
Regards,
Eva Kemp.
Hello,
Your credentials to wp-admin panel are incorrect.
Please check them.
Regards,
Eva Kemp.
Hello @faf,
Are you using Legenda version 0.1.0? Is it parent theme version or child theme?
You must update the theme to 2.9.2 version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.
Hello,
Try to use “Accordion” element in Visual Composer editor.
Regards,
Eva Kemp.
Hello,
The problem persists only with your child theme.
Activate Woopress parent theme and you’ll see correct products display.
You need check modifications you’ve made in child theme directory.
Regards,
Eva Kemp.
Hello,
We’ve passed this issue to the second support level and once there is a reply from them we’ll let you know.
Sorry for inconveniences.
Regards,
Eva Kemp.
Hello,
Please add this code in 8Theme Options > Styling > Custom CSS > Global Custom CSS:
.vcpb-vz-jquery {
width: 100% !important;
}
Regards,
Eva Kemp.
Hello,
Please take our apologies for the troubles you are experiencing.
The problem is caused by new version of Visual Composer editor.
We recommend you to revert back to previous plugin version until we release theme update.
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and WP admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
I’ve updated the plugin and the theme.
Please check your site now.
Regards,
Eva Kemp.
Hello,
Why can I add my wistia videos everywhere else, even that same video, and it not have a problem?
Did you add the code on your other site using Visual Composer plugin?
We’re very sorry, but you have to use VC elements to add video.
Thank you.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
I’ve removed your credentials in this topic.
Regards,
Eva Kemp.
Hello,
The error has been fixed.
Please check.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
Please refer to Revolution Slider documentation:
http://www.themepunch.com/revslider-doc/individual-slide-settings/
Regards,
Eva Kemp.
Hello,
Please add this code in Theme Options > Custom CSS > Global Custom CSS:
.tab-content.tab-description h2 {
display: none !important;
}
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
We’ll fix this issue in the next theme update.
Please take our apologies for inconveniences.
Regards,
Eva Kemp.
Hello,
Could you please clarify what problem should be fixed after Woocommerce update?
Regards,
Eva Kemp.
Hello,
Please show us a page where you have issues and specify what exactly you want to do.
Regards,
Eva Kemp.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Hello,
What theme version had you used before?
We added some new options to the theme and they might be disabled by default if you had theme version 1.7.
Regards,
Eva Kemp.
Hello,
The problem is related to compatibility of the Ultimate VC Addons latest version and theme.
We’ll fix it in the next theme update. Meanwhile I’ve added background image using Visual Composer options:
http://storage6.static.itmages.com/i/15/1027/h_1445965304_8669143_7bdce4c961.png
Please check now.
Regards,
Eva Kemp.
Hello,
We don’t have variable.php file in royal/woocommerce directory. The default Woocommerce file is used.
Regards,
Eva Kemp.