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Viewing 30 posts - 9,391 through 9,420 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:59

    Hello,

    Perhaps some old files were cached and once I cleared cache folder everything started working.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:57

    Hello @faf,

    You’re welcome.

    Let us know the result.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:56

    Hello,

    Please provide us with FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:48

    Hello,

    Please check your wp-admin panel credentials as we can’t log in.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:42

    Hello,

    I’ve cleared “cache” folder in wp-content directory.
    Please clear browser cache and check mobile menu now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:24

    Hello,

    Please take our apologies for inconveniences.
    We’ll fix the issue with OWL slider in the next theme update.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:23

    Hello,

    Your credentials to wp-admin panel are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 11:21

    Hello @faf,

    Are you using Legenda version 0.1.0? Is it parent theme version or child theme?
    You must update the theme to 2.9.2 version.

    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 10:34

    Hello,

    Try to use “Accordion” element in Visual Composer editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 10:09

    Hello,

    The problem persists only with your child theme.
    Activate Woopress parent theme and you’ll see correct products display.
    You need check modifications you’ve made in child theme directory.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 09:59

    Hello,

    We’ve passed this issue to the second support level and once there is a reply from them we’ll let you know.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 09:22

    Hello,

    Please add this code in 8Theme Options > Styling > Custom CSS > Global Custom CSS:

    .vcpb-vz-jquery {
       width: 100% !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 09:17

    Hello,

    Please take our apologies for the troubles you are experiencing.
    The problem is caused by new version of Visual Composer editor.
    We recommend you to revert back to previous plugin version until we release theme update.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 09:03

    Hello,

    Please provide us with FTP and WP admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 20:40

    Hello,

    I’ve updated the plugin and the theme.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 20:12

    Hello,

    Why can I add my wistia videos everywhere else, even that same video, and it not have a problem?

    Did you add the code on your other site using Visual Composer plugin?

    We’re very sorry, but you have to use VC elements to add video.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:57

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:56

    Hello,

    I’ve removed your credentials in this topic.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:52

    Hello,

    The error has been fixed.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:26

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:25

    Hello,

    Please refer to Revolution Slider documentation:
    http://www.themepunch.com/revslider-doc/individual-slide-settings/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:21

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .tab-content.tab-description h2 {
        display: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:16

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:14

    Hello,

    We’ll fix this issue in the next theme update.
    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 19:11

    Hello,

    Could you please clarify what problem should be fixed after Woocommerce update?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 18:40

    Hello,

    Please show us a page where you have issues and specify what exactly you want to do.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 18:39

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 18:04

    Hello,

    What theme version had you used before?
    We added some new options to the theme and they might be disabled by default if you had theme version 1.7.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 18:02

    Hello,

    The problem is related to compatibility of the Ultimate VC Addons latest version and theme.
    We’ll fix it in the next theme update. Meanwhile I’ve added background image using Visual Composer options:
    http://storage6.static.itmages.com/i/15/1027/h_1445965304_8669143_7bdce4c961.png

    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 27, 2015 at 17:51

    Hello,

    We don’t have variable.php file in royal/woocommerce directory. The default Woocommerce file is used.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 9,391 through 9,420 (of 31,382 total)
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