Forum Replies Created

Viewing 30 posts - 9,331 through 9,360 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 16:49

    Hello,

    You need delete the file wp-content/themes/woopress/vc_templates/vc_row.php. It’s removed in Woopress 2.5 version.

    Also this file woopress/woocommerce/order/order-details.php needs to be removed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 16:42

    Hello,

    Please provide us with FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 16:27

    Hello,

    Ok, looking forward to your reply.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 16:25

    Hello,

    Go to Theme Options > Portfolio, enable “Show Project names”, disable “Show ByLine” and “Show Excerpt” options.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 16:22

    Hello,

    Sorry, but Legenda theme doesn’t have option for one page navigation.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 14:24

    Hello,

    Did your hosting provider mention what was wrong with the file?
    What code exactly was vulnerable?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 14:21

    Hello,

    You can use Products element in Visual Composer editor and select what products to display.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 14:12

    Hello,

    We didn’t get familiar messages from other customers.
    All our files are clean. We always check them before uploading archive for download.

    Did you get any errors on your site because of that file?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 13:36

    Hello @themadguru,

    I’ve removed the screenshot.
    Have you tried to reupload previous file vc_basic_grid.php from the theme package? Please try it.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 12:28

    Hello,

    Sorry, but our theme doesn’t have such option. It’s related to Woocommerce plugin. You may ask their support for some solution or search for some plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 12:14

    Hello,

    We’ve sent files to your email address.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 12:07

    Hello,

    Unfortunately there is no such possibility.
    Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 12:05

    Hello,

    You need edit the file wp-content/themes/royal/framework/theme-functions.php in line 3161 and change the code $showCurrent = 1; to $showCurrent = 0;

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 11:41

    Hello,

    We’ve checked your site in Safari and Chrome, and haven’t seen any issues:
    https://gyazo.com/866bfb82cb464e60f74dce58ad2dda9d
    https://gyazo.com/bce213d9fc2f30e0468acd76d7d37871

    Please specify what browsers and OS versions you’re using.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 11:39

    Hello,

    1./2. Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .product-lightbox-btn:before {
        color: #F09243 !important;
        font-size: 18px !important;
    }

    3. Use this css code:

    .product-lightbox-btn {
        margin-bottom: -15px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 11:31

    Hello,

    1. Please give us FTP credentials.

    2. Sorry, there is no such possibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 11:20

    Hello @Immograf,

    You can monitor for the theme update at this link http://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192 . There you’ll find a description of a new theme version (it will state if the theme is compatible with the plugin).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 11:03

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 10:58

    Hello,

    Sorry, but product bundles items can’t be moved under the image. In this case you have to edit files and write the code for bundle form in there.
    Please take our apologies but this requires additional customization which is beyond our basic support scope. If you have necessary skills you may edit the files yourself.

    To change font size of the price use this code in Theme Options > Custom CSS > Global Custom CSS:

    .bundled_item_cart_details .price {
        font-size: 14px !important;
        font-weight: inherit;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 10:31

    Hello,

    Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    .main-footer p {
      font-family: Helvetica !important;
    }

    How to add Google fonts you can read here:
    http://www.wpbeginner.com/wp-themes/how-add-google-web-fonts-wordpress-themes/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 10:21

    Hello,

    We’ll fix cart issue in the next theme update. Meanwhile we recommend you to use cart widget in the header, enable it in Theme Options > Header > Enable cart widget.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 09:47

    Hello,

    Do you want to increase size of the icon?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 09:34

    Hello,

    As I see display_errors function is still enabled http://storage9.static.itmages.com/i/15/1029/h_1446107613_2304684_182dbf4514.png .
    Please ask your hosting provider to disable it.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 09:30

    Hello @themadguru,

    Now we can’t connect to the server. Please look at the screenshot:

    Is access for FTP restricted?

    Please try to reupload previous file vc_basic_grid.php from the theme package and check your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 29, 2015 at 09:27

    Hello @faf,

    1./2. I’ve installed MailChimp plugin so you can create newsletter form.

    3. Please show a page where Post Grid element isn’t working.

    4. I don’t see parallax image added on your home page. Please specify for what section you want to add it.

    5. I’ve increased memory_limit value in wp-config.php file and media gallery is shown now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 21:15

    Hello,

    Please look at the screenshot http://storage1.static.itmages.com/i/15/1028/h_1446063205_9318197_4383a6ed05.png . Chat console is working properly.
    At first you should log in to chat console in wp-admin panel, then check it on your site using other browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 21:07

    Hello,

    You forgot to write FTP password.
    Please send it too.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 21:03

    Hello @faf,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 20:51

    Hello,

    We’re glad you’ve managed to find the solution.
    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 28, 2015 at 20:19

    Hello,

    Sorry, but FTP credentials are incorrect.
    We’re getting error “Authentication failed.”

    Regards,
    Eva Kemp.

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    Viewing 9,360 results - 9,331 through 9,360 (of 31,382 total)
Viewing 30 posts - 9,331 through 9,360 (of 31,382 total)
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