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Crash on the site, emergency! - by Kultakuume

This topic has 5 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

  • Avatar: Kultakuume
    Kultakuume
    Participant
    October 26, 2015 at 22:38

    Hi, our site has crashed today. It need to be fixed as soon as possible, because it is live webstore.

    Please see more details in private section

    Please, contact administrator
    for this information.
    #96180 Copied
    4 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 27, 2015 at 08:04

    Hello,

    Please contact your hosting provider and ask to disable display_errors function. After that check your site.

    Best regards,
    Jack Richardson.

    #96200 Copied
    Avatar: Kultakuume
    Kultakuume
    Participant
    October 28, 2015 at 23:36

    Hi, we tried that with hosting companyt and they didn´t manage to hide with that those errors. Please help with this urgent matter as soosn as possible!

    #96634 Copied
    Avatar: Kultakuume
    Kultakuume
    Participant
    October 28, 2015 at 23:45

    And the very important and urgent is that we can´t access to wp-admin at the moment at all. That is even mor urgent!

    #96636 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 09:34

    Hello,

    As I see display_errors function is still enabled http://storage9.static.itmages.com/i/15/1029/h_1446107613_2304684_182dbf4514.png .
    Please ask your hosting provider to disable it.

    Thank you.

    Regards,
    Eva Kemp.

    #96678 Copied
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