Forum Replies Created

Viewing 30 posts - 7,441 through 7,470 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 17:46

    Hello,

    How did you create the second tab?
    Have you added custom tab for each product?
    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 17:41

    Hello,

    Promo popup works only when top bar is enabled.
    I’ve enabled it in Theme Options > Header.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 17:37

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    If you made changes only in child theme then they won’t be lost after theme update. How to update the theme correctly you can watch in this video tutorial:

    (it’s for Legenda theme but the process is the same).


    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 17:30

    Hello,

    We’re glad the issue has been fixed.
    Let us know if there are any further questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 17:27

    Hello,

    We can’t view the link. Permission is required.
    Please open access for us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 14:17

    Hello @errepionline,

    We’re glad you’ve resolved the issue.

    Happy holidays!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 14:15

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 12:28

    Hello,

    As I see you haven’t updated the plugins and the theme.
    Please update the theme to 2.5.2 version.
    Plugins can be downloaded at this link https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 12:20

    Hello,

    I’ve added this code in Custom CSS for desktop:

    li#menu-item-26983 {
        width: 278px;
    }

    Please check menu now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 12:02

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .btn.product_type_simple {
        color: #0C602E;
        border-color: #0C602E;
    }
    .et-register-form .form-row.right .btn {
        background-color: #0C602E;
    }
    .footer-product {
       background-color: #0C602E;
    }

    Please show screenshot what buttons more you want to edit.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:52

    Hello,

    You need edit the file wp-content/themes/woopress/framework/shortcodes.php (find the section “! Share This Product” in line 1918), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:50

    Hello,

    Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .vc_custom_1451335106461 {
        padding-bottom: 0px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:46

    Hello,

    Please try to edit the file wp-content/themes/woopress/searchform.php and replace the line 13 <input type="hidden" name="post_type" value="post" /> with this code <input type="hidden" name="post_type" value="<?php esc_attr_e( etheme_get_option('search_post_type') ); ?>" />

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:37

    Hello,

    1. To change font size for breadcrumbs use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .page-heading a, .page-heading .woocommerce-breadcrumb, .page-heading #breadcrumb {
        font-size: 12px !important;
    }

    2. Unfortunately there is no such possibility. Sorry.

    3. You can remove tab as described in Woocommerce documentation:
    https://docs.woothemes.com/document/editing-product-data-tabs/
    Add the code in functions.php file.

    4. You need enable reviews in product page editor:
    http://storage4.static.itmages.com/i/15/1229/h_1451385115_1393539_c12d824299.png

    5. You may try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .vc_column_container > .vc_column-inner {
        padding-right: 5px;
        padding-left: 5px;
    }

    We wish Happy New Year to you too!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:20

    Hello,

    Please take our apologies but there is no possibility to link directly into a Portfolio Category.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:17

    Hello,

    You need edit the file wp-content/themes/legenda/woocommerce/archive-product.php as described here http://jafty.com/blog/how-to-add-keyword-meta-tags-to-woocommerce-product-categories/ or try to use this plugin https://wordpress.org/plugins/add-meta-tags/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 11:04

    Hello @amitkrsinghal,

    New Blanco version will be released in several days. You can monitor it on ThemeForest site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 10:19

    Hello,

    As I see search results page is working properly:
    http://storage3.static.itmages.com/i/15/1229/h_1451380676_5150384_fed643a76b.png

    Seems you have cached information.
    Try to disable cache plugin and clear browser and server cache. Check search form after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 10:03

    Hello,

    Please update Visual Composer and Revolution Slider plugins https://www.8theme.com/download-plugins/ .
    Also delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from a new theme package.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 29, 2015 at 09:57

    Hello,

    A lot of customization is required for registration template to implement mailchimp function.
    It’s beyond our basic support scope. If you have necessary knowledge you can edit php files yourself.
    The easiest way will be to disable our registration page and use default Woocommerce registration form in Sign In page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:59

    Hello,

    The problem has been fixed.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:46

    Hello,

    Please update the required plugins to the latest versions https://www.8theme.com/download-plugins/ and check slider after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:38

    Hello,

    Please check screenshots. This is what I see on About page:
    http://storage8.static.itmages.com/i/15/1228/h_1451331395_5371667_a15f8950f9.png
    and this is on “Women” page:
    http://storage2.static.itmages.com/i/15/1228/h_1451331473_7299955_ef8f413b1c.png

    I don’t see any different.
    Could you please show your screenshots for better understanding?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:35

    Hello,

    No, it doesn’t work.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:34

    Hello,

    Please try to use this code to change cart icon:

    .cart-bag .ico-sum  {
        background-color: transparent;
    }
    .cart-bag .ico-sum::before {
        border-color: transparent;
    }
    .cart-bag {
        padding: 18px 15px 15px !important;
        background-image: url("http://url_to_your_image");
        background-repeat: no-repeat;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:29

    Hello,

    Please set these sizes as described in the documentation https://www.8theme.com/demo/docs/royal/#!/woocommerce , in Woocommerce > Settings > Products > Display.
    Then regenerate thumbnails in Tools > Regen. Thumbnails.
    After that check images.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:03

    Hello,

    Wp-admin credentials are incorrect.
    Please check them.
    Also provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 20:02

    Hello,

    I see that form when trying to access wp-admin panel or “My Account” page on your site.
    Please check if there are any rules in .htaccess file or ask your hosting provider regarding this.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 19:59

    Hello,

    As I see you’re still using old theme version http://storage3.static.itmages.com/i/15/1228/h_1451329046_4672843_39ee697cf9.png .
    Please update the theme to 2.5.1 version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 28, 2015 at 19:58

    Hello,

    Please update the theme to 2.5.1 version and check “My Account” page after that.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 7,441 through 7,470 (of 31,382 total)
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