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Parse Error on install - by nymills - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

nymills

Participant

December 14, 2015 at 22:28

I just purchased and downloaded the most recent update. Error logs show the following happening upon attempting to activate the theme. The screen goes white.

PHP Parse error: syntax error, unexpected T_FUNCTION in /home1/telestor/public_html/ec15test/wp-content/themes/royal/framework/theme-functions.php on line 2976

#104242 Copied

13 Answers

Stan Russell

Participant

December 15, 2015 at 08:23

Hello nymills,

please provide us with admin and FTP credentials for your site in private content and we will check this problem.

Regards,
Stan Russell.

#104264 Copied

nymills

Participant

December 15, 2015 at 15:59

Stan,

The Royal themes-function.php file is broken, not our server or files (see below). I’m deeply concerned that the reply to my support ticket is a pat answer to all the tickets I see on your forum. Under the circumstances, this being your theme error, I will not provide server access. This is not good request protocol under the current situation and especially in a world that is being continually hacked. Please provide an updated, functioning theme or refund my money.

[14-Dec-2015 19:42:30] PHP Parse error: syntax error, unexpected T_FUNCTION in /home1/telestor/public_html/ec15test/wp-content/themes/royal/framework/theme-functions.php on line 2976

Thank you!

#104399 Copied

Eva Kemp

Support staff

December 15, 2015 at 18:54

Hello,

The error “unexpected T_FUNCTION” means that you’re using old PHP version.
Ask your hosting provider to increase PHP version to at least 5.3 version.

Regards,
Eva Kemp.

#104438 Copied

nymills

Participant

December 15, 2015 at 19:32

Eva,

Our server is running PHP 5.4.42. Must be something else. Your support team sent a ticket that they know this is a known internal Royal theme issue. See message below just received from ThemeForest.

(Hello, NYMills

Yes, we are informed about this issue and already sent the theme package update for Envato review. The update with fix should be soon appeared.

Regards)

#104447 Copied

Eva Kemp

Support staff

December 16, 2015 at 10:17

Hello,

Please provide us with FTP and WP admin panel credentials in Private Content.

Regards,
Eva Kemp.

#104514 Copied

nymills

Participant

December 17, 2015 at 15:44

Eva,

As noted above, the Royal themes-function.php file is broken. This is a known error with your theme and not our server. I’m deeply concerned that your support team continue to request access to the server when the error message says:

[14-Dec-2015 19:42:30] PHP Parse error: syntax error, unexpected T_FUNCTION in /home1/telestor/public_html/ec15test/wp-content/themes/royal/framework/theme-functions.php on line 2976

This is a theme php error code that your developers need to fix.

Please provide an updated, functioning theme or refund my money.

#104776 Copied

Eva Kemp

Support staff

December 17, 2015 at 15:50

Hello,

To check this issue we need access to FTP account and wp-admin panel.
So please provide us with the needed credentials.

Thank you.

Regards,
Eva Kemp.

#104780 Copied

nymills

Participant

December 17, 2015 at 17:28

Eva,

I’m VERY disappointed that the only response I receive from support is wanting access to our server. Check the files on your own system and see for yourself. Your support team sent an email claiming this is a known issue in your PHP code and your team was working on a resolve. Our IT support team ran error log tests to determine the install issue. Instead of asking for access look at the line code in your PHP files. Please resolve the problem or refund my money.

#104808 Copied

Eva Kemp

Support staff

December 17, 2015 at 20:13

Hello,

Our testing sites don’t have such error.
So we’d be very thankful if you provide us with FTP and wp admin accesses.
We need them to investigate the problem.

Thank you for your understanding.

Regards,
Eva Kemp.

#104846 Copied

nymills

Participant

December 17, 2015 at 20:54

Eva,

I’m a bit confused. You tell me there’s no issues yet I received this message from your support team.

Hello, NYMills

Yes, we are informed about this issue and already sent the theme package update for Envato review. The update with fix should be soon appeared.

Regards

————————————

You can view and reply to the message at http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/comments?page=77&filter=all#comment_11835106

So, I need some clarification. Is it broken or not? One part of your team says it is from a support message. You say it’s not. We know how to install these themes. It seems you don’t need access to our server. You need to fix the theme PHP code for proper installation. We don’t want you on our server when this is a theme code issue. Eva, please let us know when the update is available or refund the money.

#104865 Copied

Eva Kemp

Support staff

December 17, 2015 at 21:16

Hello,

Our colleague made a mistake.
There is no issue with the theme files, that’s why I’m asking FTP access to investigate the problem.

Thank you.

Regards,
Eva Kemp.

#104869 Copied

errepionline

Participant

December 29, 2015 at 14:12

Hi there, i get the same problem yesterday and after delete and reinstall at last 6 times the theme and wordpres i found that is not depending from the theme but from the PHP, you should change the setting of that in aruba or what ever you use.
I did it and everything function really well now.

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Eva Kemp

Support staff

December 29, 2015 at 14:17

Hello @errepionline,

We’re glad you’ve resolved the issue.

Happy holidays!

Regards,
Eva Kemp.

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