Forum Replies Created

Viewing 30 posts - 7,141 through 7,170 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 16:27

    Hello @rsn8,

    Sorry for a delay.
    I’ve added some excerpts for all projects and now they are shown.
    Please check and edit excerpts to your own.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 16:20

    Hello @kpap235,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 16:20

    Hello,

    As you can see the warning is related to your child theme:
    /home5/adrianh4/public_html/AE/wp-content/themes/blanco-child/header.php

    You should check your modifications in the child theme you created.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 16:12

    Hello,

    Are you trying to import demo products?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 16:08

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 16:01

    Hello,

    Could you please show a screenshot of the section you’re talking about on this page?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 15:56

    Hello @kpap235,

    I’ve sent files to your email address. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 15:55

    Hello @dougflo,

    We improved search form and created special template for search results page. Sorry, but url can’t be changed.

    Our search template doesn’t have option to search by SKU.
    In this case you need use a separate plugin for search form and replace our default form.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 14:35

    Hello,

    OT: AND your FORUM software is BUGGY – i click on EDIT (POST) (not REPLY) and gets warning “You cannot reply to this topic.”.

    Customers can’t edit posts. Please take our apologies but this function can’t be changed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 12:37

    Hello @dougflo,

    The issue has been fixed.
    Please check search form now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 12:24

    Hello,

    Please use Products element in Visual Composer editor instead of shortcodes and write title in the element settings.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 12:13

    Hello,

    Did you get my previous post?

    I’ve disabled sidebar for GYM page and set slider back.
    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 11:17

    Hello,

    I’ve disabled sidebar for GYM page and set slider back.
    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 11:13

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 11:12

    Hello @Mia Maq,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 10:06

    Hello,

    “Add to Cart” button isn’t shown because you didn’t set price for products:
    http://storage6.static.itmages.com/i/16/0112/h_1452589484_9119592_3064995173.png
    Add price and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 10:01

    Hello,

    You can change background color in the row settings http://storage2.static.itmages.com/i/16/0112/h_1452589168_2843505_13fa3b444e.png .
    I’ve set excerpts for posts. Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 09:55

    Hello,

    You can add “Call to Action” element in Visual Composer editor to your footer static block.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 09:45

    Hello,

    The problem was caused by https configuration.
    You installed SSl certificate but didn’t change url in wp admin panel > Settings > General Setings > WordPress Address (URL), and Site Address (URL). I’ve changed http to https in these fields and images are shown now.
    Clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 09:31

    Hello,

    I’ve updated the theme for you.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 09:29

    Hello,

    Try to use this code in Custom CSS for desktop:

    .product-information .price {
       text-align: center;
    }
    button[type="submit"] {
        float: none;
        margin-left: 75px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 09:23

    Hello,

    Yes, you can remove the accounts you created.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 12, 2016 at 09:05

    Hello,

    We’ll forward this issue to our developers to update translation files.
    It should be fixed in the next theme update.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 20:30

    Hello,

    You have to recreate footer as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 20:28

    Hello,

    I’ve added other product to cart and image is shown:
    http://storage4.static.itmages.com/i/16/0111/h_1452539894_3843741_d823c70e3d.png
    Try to reupload featured image for the product “VOV 超持久凝膠指甲油” and check Cart popup window then.

    Concerning the quick view variation images we’ll forward this issue to senior support level, they will try to implement fix in the next theme update.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 19:44

    Hello,

    Ok, I’m logged in to “My Account” page:
    http://storage7.static.itmages.com/i/16/0111/h_1452537708_9723943_a444194939.png
    How do I access wp dashboard?
    When I try to access it via top bar http://storage5.static.itmages.com/i/16/0111/h_1452537791_3775975_57d787b6b8.png I got redirected here http://storage5.static.itmages.com/i/16/0111/h_1452536735_2810939_94d7e8159d.png .

    Could you please temporarily switch off all your restrictions for the problem investigation?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 19:39

    Hello,

    Please add this code in custom.css file:

    .product-loop {
        position: initial;
    }

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 19:37

    Hello,

    We can’t open theme files for editing via FTP, getting the errors:
    Error: Connection timed out
    Error: File transfer failed

    Please check it with your hosting provider support.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 19:26

    Hello,

    I was able to log in and redirected to “My Account” page. When I tried to open dashboard I was redirected to this page:
    http://storage5.static.itmages.com/i/16/0111/h_1452536735_2810939_94d7e8159d.png

    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 11, 2016 at 19:07

    Hello,

    1. Use this code in custom.css:

    .article-single p {
        font-size: 14px !important;
    }

    2.

    #breadcrumb a, #breadcrumb, .back-to{
         font-size: 15px !important;
    }

    3. Please specify what widget areas exactly you mean.

    4.

    #product-page .product-shop .main-info .stock {
       font-size: 15px !important;
    }

    5.

    p {
       font-size: 15px !important;
    }
    .form .formField label {
       font-size: 14px;
    }

    6.

    #main-nav > ul > li > a, #products-grid.products_grid .product-grid .product-name a, #tabs li > a {
        text-transform: capitalize;
    }

    7.

    #main-nav > ul > li > a {
        font-family: Cantata One !important;
    }

    Write font family you need.

    8.

    #products-grid.products_grid .product-grid .product-name a {
        font-family: open sans !important;
    }

    Write font family you need.

    9.

    #tabs li > a {
      font-family: open sans !important;
    }

    Write font family you need.

    10. Sorry, but this requires additional customization which is beyond our basic support scope. You may contact some php developer to help you with this issue.

    11.

    #top-cart {
       width: 150px !important;
    }
    #search {
        margin-left: 50px !important;
        text-align: right !important;
    }

    12. Go to Blanco – Theme Settings > Single Product Page and delete the title for “Custom Tab Title” field.

    13.

    #product-page .product-shop .main-info .price-block {
         margin-top: 15px !important;
    }

    After checking the changes on your site don’t forget to clear browser and server cache.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 7,141 through 7,170 (of 31,382 total)
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