This topic has 9 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson
Hi:
I have problems installing the Demo of slider. I try to import and told me the error:
Error: slider_export.txt does not exist! And also the demo button does’t work.
Help please!.
Hello cexytriz,
please provide us with admin and FTP credentials for your site in private content. We will fix these problems.
Regards,
Stan Russell.
Thanks.
Hello,
Please provide us with FTP credentials too.
Thank you.
Best regards,
Jack Richardson.
Ok Jack.
Hello,
We can’t open theme files for editing via FTP, getting the errors:
Error: Connection timed out
Error: File transfer failed
Please check it with your hosting provider support.
Thank you.
Regards,
Eva Kemp.
Thanks Eva.
I check with support. The credentials I give you are fine.
And could you do the same thing in this other site: 13a.093.myftpupload.com
I couldn’t install the demo also.
The button don’t work for any site. 🙁
Hello,
I’ve reuploaded theme files for both FTP accounts.
Please try to install demo data now.
Best regards,
Jack Richardson.
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