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Topic: Problems with Demos

cexytriz

Participant

January 10, 2016 8:24 pm

Hi:
I have problems installing the Demo of slider. I try to import and told me the error:

Error: slider_export.txt does not exist! And also the demo button does’t work.

Help please!.
Site URL: hidden
Theme version: 2.10
WooCommerce version: 2.4.12

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Stan Russell

Participant

January 11, 2016 9:11 am

Hello cexytriz,

please provide us with admin and FTP credentials for your site in private content. We will fix these problems.

Regards,
Stan Russell.

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cexytriz

Participant

January 11, 2016 5:08 pm

Thanks.
Site URL: hidden

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Jack Richardson

Support staff

January 11, 2016 5:55 pm

Hello,

Please provide us with FTP credentials too.

Thank you.

Best regards,
Jack Richardson.

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cexytriz

Participant

January 11, 2016 7:21 pm

Ok Jack.
Site URL: hidden

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Eva Kemp

Support staff

January 11, 2016 7:37 pm

Hello,

We can’t open theme files for editing via FTP, getting the errors:
Error: Connection timed out
Error: File transfer failed

Please check it with your hosting provider support.

Thank you.
Regards,
Eva Kemp.

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cexytriz

Participant

January 13, 2016 1:27 am

Thanks Eva.
I check with support. The credentials I give you are fine.

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cexytriz

Participant

January 13, 2016 2:14 am

And could you do the same thing in this other site: 13a.093.myftpupload.com
I couldn’t install the demo also.
The button don’t work for any site. 🙁
Site URL: hidden

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Jack Richardson

Support staff

January 13, 2016 12:16 pm

Hello,

I’ve reuploaded theme files for both FTP accounts.
Please try to install demo data now.

Best regards,
Jack Richardson.

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