Problems with Demos - by cexytriz - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

  • Avatar: cexytriz
    cexytriz
    Participant
    January 10, 2016 at 20:24

    Hi:
    I have problems installing the Demo of slider. I try to import and told me the error:

    Error: slider_export.txt does not exist! And also the demo button does’t work.

    Help please!.

    8 Answers
    Avatar: stan
    Stan Russell
    Participant
    January 11, 2016 at 09:11

    Hello cexytriz,

    please provide us with admin and FTP credentials for your site in private content. We will fix these problems.

    Regards,
    Stan Russell.

    Avatar: cexytriz
    cexytriz
    Participant
    January 11, 2016 at 17:08

    Thanks.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 17:55

    Hello,

    Please provide us with FTP credentials too.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: cexytriz
    cexytriz
    Participant
    January 11, 2016 at 19:21

    Ok Jack.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 11, 2016 at 19:37

    Hello,

    We can’t open theme files for editing via FTP, getting the errors:
    Error: Connection timed out
    Error: File transfer failed

    Please check it with your hosting provider support.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: cexytriz
    cexytriz
    Participant
    January 13, 2016 at 01:27

    Thanks Eva.
    I check with support. The credentials I give you are fine.

    Please, contact administrator
    for this information.
    Avatar: cexytriz
    cexytriz
    Participant
    January 13, 2016 at 02:14

    And could you do the same thing in this other site: 13a.093.myftpupload.com
    I couldn’t install the demo also.
    The button don’t work for any site. 🙁

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2016 at 12:16

    Hello,

    I’ve reuploaded theme files for both FTP accounts.
    Please try to install demo data now.

    Best regards,
    Jack Richardson.

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