Forum Replies Created

Viewing 30 posts - 6,721 through 6,750 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    January 26, 2016 at 12:29

    Hello,

    You can set brand of a product in product editor in Brands section on the right side of the page.
    Tick brands you want to mark with a product.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 26, 2016 at 11:45

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 26, 2016 at 09:23

    Hello,

    1. Please clarify with more details what issues are with product pages. Show a screenshot.

    2. As I see Catalog mode is working. “Add to Cart” button is removed.

    3. Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .product-information .price {
      display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 26, 2016 at 09:15

    Hello,

    As I see Sign In and Register links are shown:
    http://storage4.static.itmages.com/i/16/0126/h_1453796059_3936657_ac548d320c.png

    Please provide us with correct FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 26, 2016 at 09:12

    Hello,

    Please upload your site to any webhost and provide us with wp-admin panel/FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 26, 2016 at 09:04

    Hello,

    Sorry, but there is no such option and it’s related to Woocommerce settings. You may ask their support team regarding it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 20:45

    Hello,

    You are welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 20:22

    Hello,

    I’ve imported home page variant 1 for you. You can find it in WP Dashboard > Pages > Home Page 1.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 19:48

    Hello,

    Please check if the issue persists with default WordPress theme.
    Also update Royal theme to 2.5.2 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 19:47

    Hello,

    Sorry, but there are no PSD files for banners.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 19:44

    Hello,

    I’ve also added this code in Custom CSS for tablet:

    .products-list .product .product-image-wrapper {
        width: 100% !important;
    }

    Please check product listing page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 19:36

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 19:36

    Hello,

    1. Please check if the issue persists with default WordPress theme.
    If it does then it’s WordPress issue, not the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 19:31

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 18:45

    Hello,

    I’ve reuploaded “woocommerce” folder in wp-content/themes/legenda directory.
    Please check your sites now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 18:37

    Hello,

    Sorry, but still there is an error when try to connect via FTP:
    Response: 530 Login authentication failed

    Please check login and password.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 18:31

    Hello @tbijeux,

    The files have been sent.
    Please check them in the email attachment.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 17:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 17:13

    Hello,

    You’ve been already replied via private message.
    Please check your email.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 17:08

    Hello,

    You have to contact your hosting provider support and ask them to investigate the issue more deeply.
    They should check server logs and find what exactly is causing high CPU load.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 17:05

    Hello,

    Please try to add menu items now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 17:04

    Hello,

    These are just images used on our demo site.
    You can upload your own images in Icon Box element.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 17:00

    Hello,

    Seems the problem persists because of the plugins WC Vendors. WC Vendors Pro. Deactivate them and check site after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:50

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .woocommerce .col-md-6 {
       position: initial !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:45

    Hello,

    Default .po and .mo files are included in the theme in woopress/languages directory.
    Do you need default.po and default.mo files?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:40

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    h1, h2, h3, h4, h5, h6 {
        text-transform: capitalize !important;
    }

    Please take our apologies but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:36

    Hello,

    Background color for breadcrumbs can be set only if use only color, not image. If background image is uploaded then background color can’t be set, because your image has background color already.

    Concerning the login panel. Some plugin is causing the issue. You can rename plugins folder via FTP and check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:14

    Hello,

    Please add this code in Global Custom CSS:

    .shopping-container .btn.border-grey:hover {
        background-color: #262626 !important;
    }

    Write your color value.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:10

    Hello,

    1. Rename your contact page and re-add page item in the menu.

    2. You have to ask your hosting provider support to do this.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    January 25, 2016 at 16:08

    Hello,

    You’ve not added product image http://storage3.static.itmages.com/i/16/0125/h_1453734442_2844464_74bc0dd270.png .
    Please upload it.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 6,721 through 6,750 (of 31,382 total)
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