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SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON dat

This topic has 8 replies, 4 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

hylt

Participant

January 21, 2016 at 13:24

Hi There,

I’m still struggling to get my site working and keep getting this error message and no sales go through:
SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data
I’ve updated everything in wordpress that i can as suggested by Eva, but still can’t get the store to work.
Please can somebody help with this or point me in the right direction.

All my details are in the private content

Kindest Regards

Hylton

Please, contact administrator
for this information.

#109184 Copied Theme version: 2.7.2 WooCommerce version: 2.5.0

7 Answers

Jack Richardson

Support staff

January 21, 2016 at 15:58

Hello,

Please clarify where you see that error.
Please show a screenshot and provide FTP credentials.

Thank you.

Best regards,
Jack Richardson.

#109240 Copied

hylt

Participant

January 22, 2016 at 10:06

Hi Jack,

This happens at checkout when you click place order button.
Screen capture here: http://prntscr.com/9ta197

All other bugs and errors have been fixed apart from this one.

Kindest Regards

Hylton

Please, contact administrator
for this information.

#109389 Copied

Stan Russell

Participant

January 25, 2016 at 08:17

Hello hylt,

unfortunately we are unable to open link containing your screenshot of issue. Please resend it.

Regards,
Stan Russell.

#109738 Copied

hylt

Participant

January 25, 2016 at 11:01

Hi Stan,

This link works fine on my mac, laptop, mobile and ipad everytime i try it. Any other way to get the screencapture to you?

http://prntscr.com/9ta197

Or you can add an item to the basket, then go to checkout and try to complete the sale, then you’ll get the error.

Kindest Regards

Hylton

#109760 Copied

Eva Kemp

Support staff

January 25, 2016 at 17:00

Hello,

Seems the problem persists because of the plugins WC Vendors. WC Vendors Pro. Deactivate them and check site after that.

Regards,
Eva Kemp.

#109874 Copied

hylt

Participant

January 26, 2016 at 10:41

Hi Eva,

That’s strange because the WC Vendors support say it’s your theme causing the problem.
This is the worst part of buy parts of a website from different developers, nobody wants to accept responsibility when there’s a problem.
OK, you’re blaming WC Vendors, and they are blaming t your theme, so where does that leave me? The poor guy who has paid out good money for working products?
I’m now stuck with nobody wanting to help, any suggestions as to how i solve this?

Kindest Regards

Hylton

#110014 Copied

Eva Kemp

Support staff

January 26, 2016 at 12:31

Hello,

Please disable WC Vendors plugins and use default Woocommerce shipping options.
After that check the Checkout page.
If it works properly then the issue is with WC Vendors plugin.
Please take our apologies but we don’t provide support for 3rd-party plugins.

Regards,
Eva Kemp.

#110040 Copied
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