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Website not working after update to legenda 2.10.0

This topic has 20 replies, 5 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

MADSEBBY

Participant

December 21, 2015 at 19:32

Hello,

I’ve just updated the theme, and now it seems that I can’t acces my site.
How can I switch to an older theme. I need my site to be up and running.
Please help me fix this.

Please, contact administrator
for this information.

#105332 Copied Theme version: 2.10.0

19 Answers

Jack Richardson

Support staff

December 21, 2015 at 21:38

Hello,

The problem is fixed. Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#105357 Copied

tbijeux

Participant

December 21, 2015 at 23:17

Hello,

My site is now working as well now with the update….

Please, contact administrator
for this information.

#105371 Copied Theme version: Legenda

tbijeux

Participant

December 21, 2015 at 23:24

I will be reverting back to 2.9.2 until this is fixed….Could not view my website, just a white screen, and also could not log into WordPress to fix.

#105373 Copied Theme version: legenda

Eva Kemp

Support staff

December 22, 2015 at 12:36

Hello @tbijeux,

May we update the theme for you?

Regards,
Eva Kemp.

#105434 Copied

tbijeux

Participant

December 26, 2015 at 15:52

Hi Eva,

I have installed the theme many times before with no issues, I appreciate your help to install it for me, but what is the problem with this release?

Thanks

#105869 Copied

Eva Kemp

Support staff

December 28, 2015 at 11:25

Hello @tbijeux,

The issue has been fixed.
Please check your site now.

Regards,
Eva Kemp.

#105971 Copied

tbijeux

Participant

January 2, 2016 at 19:51

Attempted again to install the “new” version of Legenda, same result. White screen, can’t login to WordPress, white page for my website.
I used the files that were available on Themeforest, are their more up to date files where the problem has been fixed??

Again, I have had no issues with updates previously.

Please advise.

#106430 Copied

tbijeux

Participant

January 2, 2016 at 19:52

I have again had to revert to the previous version, so my site can work.

#106431 Copied

Jack Richardson

Support staff

January 4, 2016 at 15:27

Hello @tbijeux,

Shall we update the theme for you again?
Some files were corrupted. We can upload correct ones.

Best regards,
Jack Richardson.

#106591 Copied

tbijeux

Participant

January 6, 2016 at 18:43

Hi Jack,

I can do it, where can I get the correct files?

#106935 Copied

Eva Kemp

Support staff

January 7, 2016 at 14:18

Hello @tbijeux,

We’ve sent the files to your email address. Please check it.

Regards,
Eva Kemp.

#106983 Copied

toby19

Participant

January 7, 2016 at 16:22

Hi

I am also having this issue, I contacted my hosts who supplied me with this:

[Thu Jan 07 08:17:22 2016] [error] [client 40.77.167.36] PHP Fatal error: Cannot redeclare add_term_meta() (previously declared in /chroot/home/dfngcom/dfng.com/html/wp-includes/taxonomy.php:1577) in /chroot/home/dfngcom/dfng.com/html/wp-content/themes/legenda/framework/inc/taxonomy-metadata.php on line 100

From this it seems to be a Legenda Theme issue. Any idea how I can fix this? My site has been down since yesterday : (

Thanks

#107019 Copied

Jack Richardson

Support staff

January 8, 2016 at 13:08

Hello @toby19,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#107171 Copied

toby19

Participant

January 8, 2016 at 14:54

Hi

I did a backup to before the update but if you update WordPress this screen goes white so I’m reluctant too until you guys have checked it out. Thanks in advance to looking into it.

Cheers

Toby

Please, contact administrator
for this information.

#107208 Copied Theme version: version 2.2 WooCommerce version: 2.4.10

Eva Kemp

Support staff

January 8, 2016 at 15:41

Hello @toby19,

Did you get that error using Legenda 2.10 version?
Please update the theme and plugins and let us know.

Also check FTP credentials as they are incorrect.

Regards,
Eva Kemp.

#107215 Copied

toby19

Participant

January 8, 2016 at 18:50

Thanks for all your help, I thnk I was on an older version of the Theme. I got confused because I downloaded the new theme zip but it was named the same as teh old so I pressumed it was teh same. I think it might be worth renaming the zip.

Thanks again and have a good weekend!

#107247 Copied

Eva Kemp

Support staff

January 8, 2016 at 19:55

Hello @toby19,

You’re welcome.

Have a good weekend too!

Regards,
Eva Kemp.

#107263 Copied

tbijeux

Participant

January 24, 2016 at 19:07

Hi Eva,

I see no files in my inbox….please resend.

Please, contact administrator
for this information.

#109715 Copied

Eva Kemp

Support staff

January 25, 2016 at 18:31

Hello @tbijeux,

The files have been sent.
Please check them in the email attachment.

Regards,
Eva Kemp.

#109914 Copied
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