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Captcha doesn;t show up in safari & older version of explorer

This topic has 12 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

sus2k

Participant

January 26, 2016 at 00:21

Hi,

It seems the captcha-block works on chrome and firefox. However it doesn’t show up in safari and older versions of explorer. I’ve just tested it on my iPad and yes, my customers who were complaining were right. It doesn’t show up.

#109954 Copied

11 Answers

sus2k

Participant

January 26, 2016 at 00:23

Also on the top, the sign in and register doesn’t show up…………….

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sus2k

Participant

January 26, 2016 at 09:08

Admin help please.

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Eva Kemp

Support staff

January 26, 2016 at 09:15

Hello,

As I see Sign In and Register links are shown:
http://storage4.static.itmages.com/i/16/0126/h_1453796059_3936657_ac548d320c.png

Please provide us with correct FTP credentials in Private Content.

Regards,
Eva Kemp.

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sus2k

Participant

January 26, 2016 at 09:26

The sign and register doesn’t show up on my ipad.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 26, 2016 at 12:49

Hello,

On mobile Sign In and Register links are shown in mobile menu:
http://storage9.static.itmages.com/i/16/0126/h_1453808288_6822309_d2cdddda7e.png

Please give us wp-admin panel credentials too.

Thank you.

Regards,
Eva Kemp.

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sus2k

Participant

January 27, 2016 at 07:30

Hi that is mobile? But i’m on Ipad safari at the moment. The sidebar menu is not active. The menu is on the top.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

January 27, 2016 at 11:48
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:
```
.header-type-12 .top-links {
    display: block;
}
```
WP credentials are incorrect. Please check them.

Regards,
Eva Kemp.
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sus2k

Participant

January 27, 2016 at 12:18

WP credentials are correct…I just logged in by copying and pasting what I just typed?

Please, contact administrator
for this information.

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Robert Hall

Support staff

January 27, 2016 at 15:52

Hello,

Please try to disable third-party plugins one by one and check your captcha, one of them caused issue.

Regards,
Robert Hall.

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sus2k

Participant

January 28, 2016 at 13:49

Robert,

I’ve tried. It’s still not showing up! help please! I have clients complaining.

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Robert Hall

Support staff

January 28, 2016 at 15:45

Hello,

Please try to disable the WP Rocket plugin and check issue.

Regards,
Robert Hall.

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