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Viewing 30 posts - 6,181 through 6,210 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 13:55

    Hello,

    Could you please give access to the site where you exported the slider?
    We’ll try to export it on our side and import it to your other site.
    Please specify slider name you need to export.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 13:53

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 13:51

    Hello,

    1. There are only 2 fields – blog posts and products.
    2. You can use search form only for one field, either for products or for posts.
    3. You can enable it in Theme Options > Header > Search post type.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 13:46

    Hello,

    If it detects the theme as 2.5 version then seems cached information is loaded.
    You may also try to change data in the file wp-content/themes/woopress/css/style.less.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 12:58

    Hello,

    You may try to remove the code <input type="hidden" name="post_type" value="product" /> in line 12 in the file wp-content/themes/classico/framework/templates/woosearchform.php and you’ll have default search form.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 11:20

    Hello,

    We’re glad you managed to resolve it.
    We’ll forward this issue to our developers to get it fixed in the next theme update.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 11:04

    Hello,

    As I see the theme is renamed in Appearance > Themes http://storage4.static.itmages.com/i/16/0212/h_1455269787_2412863_d2e4c125e0.png .
    Where do you check these details http://prntscr.com/a27xab ?

    Please provide us with FTP credentials to check static block issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 11:02

    Hello,

    Sorry, but it requires additional customization which is beyond our basic support scope. You need contact some developer regarding it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 10:13

    Hello,

    To edit search form you need modify the file wp-content/themes/royal/woosearchform.php.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 10:10

    Hello,

    We checked your site in Safari on 27 inch iMac and didn’t see any problems:
    https://infinit.io/_/WjEX5Zm
    http://prntscr.com/a27tdt

    Concerning the sale products, unfortunately there is no such feature to order them by newness. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 09:46

    Hello,

    The file woopress/woocommerce/myaccount/my-orders.php was removed in the recent theme update. Delete this file and check My Account page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 09:45

    Hello,

    You can rename theme as described here:
    https://wordpress.org/support/topic/change-display-name-of-theme
    http://davidjrush.com/blog/2012/09/renaming-your-wordpress-theme/
    http://blogtimenow.com/wordpress/change-wordpress-theme-name-rename-theme-folder-hide/

    I don’t see Visual Composer editor in Static Block http://storage8.static.itmages.com/i/16/0212/h_1455266627_6646162_4cf485bcaa.png , although it’s enabled in Visual Composer settings.
    Have you made any changes?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 09:34

    Hello,

    The issue has been fixed.
    Please clear browser cache and check the page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 09:31

    Hello,

    Then it means you exported slider from other site incorrectly.
    Did you follow these steps when exporting it?
    Step 1 – Go the the Revolution Slider tab in your WP Admin, and open the slider you’d like to export.
    Step 2 – Switch to the Slider Settings tab on the top of the page http://storage3.static.itmages.com/i/16/0212/h_1455265817_7323747_437fa02722.png .
    Step 3 – On the right, you will find the ‘Import / Export / Replace’ dropdown. Click it to expand the tab and view the options. http://storage7.static.itmages.com/i/16/0212/h_1455265859_2809381_c5b2c03eb1.png
    Step 4 – Switch to the Export tab, and click the Export Slider button.
    Step 5 – Once it’s finished downloading, you will receive a .ZIP file of your slider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 09:05

    Hello,

    I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General.
    Clear browser cache and check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 12, 2016 at 08:57

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 19:35

    Hello,

    Please update the theme to 3.5 version and check products after that.

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 19:32

    Hello,

    You need use Static Block in WP admin panel. Please read our documentation https://www.8theme.com/classico-theme-documentation/ (8. Footer).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 19:26

    Hello,

    The problem is related to Yoast SEO plugin. If you disable it the issue will be fixed. You need to check the plugin settings.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 19:17

    Hello,

    Sorry, but we don’t have such information as we don’t gather clients sites for statistics.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:45

    Hello,

    Please add this code in custom.css file:

    @media (min-width: 1200px) {.wishlist-btn-container.with-styles {
        float: right !important;
        margin-left: 100px;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:18

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:17

    Hello,

    To find some plugin just search in Google with the keyword “wordpress plugin search by sku” or something.
    If you translated all strings and only that string wasn’t translated I want to try to update default translation files to get it fixed. So please provide FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:13

    Hello,

    You can change that content in Theme Options > Header > Header custom HTML (for 6, 7, 13, 14, 18 headers), write any content you want.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:09

    Hello,

    Please provide us with wp-admin panel credentials of your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:05

    Hello,

    What error are you getting?
    What slider should we import?
    Please follow these steps to import slider:
    Step 1 – Go the the Revolution Slider tab in your WP Admin, and click the Import Slider button.
    http://storage5.static.itmages.com/i/16/0211/h_1455210286_3047231_68d3736010.png
    Step 2 – Choose the .ZIP file of the slider you’d like to import.
    Step 3 – Once you’ve chosen the .ZIP file, an Import Slider button will appear.
    Step 4 – Click the Import Slider button, and wait for it to finish uploading.
    Step 5 – Once it’s finished uploading, you will now see your imported slider in the list of Revolution Sliders available.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 18:00

    Hello,

    The file default.custom.css must be renamed to custom.css.
    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 17:59

    Hello,

    So as I see your Shop page is shown properly.
    Do you still need assistance from us?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 17:43

    Hello,

    1. Go to Theme Options > Header > Use right side panel > Off.

    2. You need add content in Appearance > Widgets > Footer Copyright and Footer Links areas.

    3. Go to Appearance > Widgets > Single Product Page sidebar and remove widgets you don’t need.

    4. You can create Static Block with several rows and add “8theme – Static Block” widget to “Footer Copyright” area in Appearance > Widgets. Or disable demo blocks in Theme Options > General > Show footer demo blocks > Off and add all content (even copyright info) for your current footer static block that you added to Footer 2 area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 11, 2016 at 17:37

    Hello,

    Please clarify how you want your SPACE separator to be looked like. Show a screenshot for better understanding.
    Use this code in custom.css to change separator line above featured products:

    hr {
        border-bottom: 1px solid #dddddd;
    }

    Write your color instead of #dddddd.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 6,181 through 6,210 (of 31,382 total)
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