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Issue on Add to Cart - by MuthuA - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

MuthuA

Participant

February 4, 2016 at 09:31

Hi Support team,

We have some issue on add a product on cart page,

We have two to sell, If I add the second product on cart, cart is added with first product..

Please check and advise

Regards,
A.Muthu

#111572 Copied

13 Answers

Stan Russell

Participant

February 4, 2016 at 09:53

Hello MuthuA,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#111575 Copied

MuthuA

Participant

February 4, 2016 at 10:24

HI Support team,

Please find the details,

Please, contact administrator
for this information.

#111596 Copied

Robert Hall

Support staff

February 4, 2016 at 10:52

Hello,

Please update the theme to the latest version and check this issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.

Don’t forget to make backup of the site before update.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall.

#111603 Copied

MuthuA

Participant

February 4, 2016 at 11:08

Hi Robert I have already updated the woopress version2.8, still the same error appears

#111610 Copied

Robert Hall

Support staff

February 4, 2016 at 13:00

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#111643 Copied

MuthuA

Participant

February 5, 2016 at 02:32

Hi Support team,

Please find the details

Please, contact administrator
for this information.

#111732 Copied

Robert Hall

Support staff

February 5, 2016 at 08:37

Hello,

As I see you’re still using old theme version (2.4).
Please make backup of the site and we’ll help you to update theme.

Regards,
Robert Hall.

#111744 Copied

MuthuA

Participant

February 10, 2016 at 03:29

Hi Support team,

Already I have updated the themeV2.8 Please check… and fix the issue. thanks

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Eva Kemp

Support staff

February 10, 2016 at 12:30

Hello,

The issue has been fixed.
Please clear browser cache and check the page now.

Regards,
Eva Kemp.

#112436 Copied

MuthuA

Participant

February 11, 2016 at 02:29

HI Support team,

Thanks a lot,

May i know what is the reason for this kind of issue..

Also i found another theme “storefront”,did you install and upload the theme, PLease advise..

Regards,
A.Muthu

#112544 Copied

Eva Kemp

Support staff

February 11, 2016 at 09:00

Hello,

Yes I installed Storefront theme to check the issue as it’s default Woocommerce theme.
There was a problem with Woo Product Page element that you’re using to display products. We edited etheme.js file to fix the issue.

Regards,
Eva Kemp.

#112555 Copied

MuthuA

Participant

February 12, 2016 at 02:59

Hi Support team,

Thanks, After i have updated the new theme version, my customized footer is not working, can you please check and fix, thanks for your understanding

Regards,
A.Muthu

#112731 Copied

Eva Kemp

Support staff

February 12, 2016 at 09:05

Hello,

I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General.
Clear browser cache and check footer now.

Regards,
Eva Kemp.

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