Forum Replies Created

Viewing 30 posts - 5,671 through 5,700 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 13:28

    Hello,

    I’ve updated the theme, but there are no https links in the theme files.
    They might be saved in your database.
    So your hosting provider should check your database and change https to http in the site url’s.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 13:03

    Hello,

    In this case we recommend you to update theme files, update the theme to 2.8 version, because the version 2.5 you’re using isn’t compatible with Woocommerce 2.5.2.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    <iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/KdWESIIPU1k&#8221; frameborder=”0″ allowfullscreen></iframe>
    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 12:55

    Hello,

    You’re using old theme version.
    Please update the theme to the latest version 2.8.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 12:45

    Hello,

    To make site mobile friendly with responsive design disabled you need edit the file header.php, find the code <meta name="viewport" content="<?php if($etheme_responsive): ?>width=device-width, initial-scale=1, maximum-scale=2.0<?php else: ?>width=1200<?php endif; ?>"/> in line 7 and remove the code <?php if($etheme_responsive): ?>, <?php else: ?>width=1200<?php endif; ?>.

    After that test your site.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 12:08

    Hello,

    I’ve edited the file wp-content/themes/woopress/woocommerce/single-product/tabs/tabs.php
    Please check tabs on single product pages. Now Custom tab is shown the first.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 11:39

    Hello,

    Please provide us with the link to wp-admin panel and login credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 11:35

    Hello,

    We can’t check your site using Mobile-Friendly Test in Google as it’s not allowed in your robots.txt file:
    http://storage6.static.itmages.com/i/16/0226/h_1456482858_1075009_ae217b13e3.png
    Where do you test the site?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 11:31

    Hello,

    Go to Visual Composer > Role Manager > Post Types > Custom and tick “static blocks”.
    Then VC editor will be available for Static Blocks.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 11:06

    Hello,

    The links you provided redirect to https, it’s causing the issue.
    If you don’t have SSL certificate any more ask your hosting provider support to check where the redirects are set so these pages are redirecting to https protocol.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:58

    Hello,

    In this case you have to remove fixed height value. If your original images have different dimensions they will be displayed differently on Shop page.
    You can check your products page with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ too and you’ll see the default images behavior in Woocommerce theme.
    So this issue isn’t related to our theme. If you want all images to be displayed similarly they should have approximately similar sizes.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:42

    Hello,

    Sorry, but in this case you have to enable responsive design back.
    Css for mobile works for mobile portrait, here is an example http://storage9.static.itmages.com/i/16/0226/h_1456476078_7617025_261413e365.png , and the example of mobile landscape http://storage7.static.itmages.com/i/16/0226/h_1456476127_2321101_2b624d4c48.png .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:36

    Hello,

    We can only make our custom tab to be the first in the order.
    Do you agree with it?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:30

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:30

    Hello,

    The reason is you have this code in custom.css file:

    h1 > strong {
        text-transform: none;
        font-size: 64px;
        font-family: 'Montserrat', sans-serif;
        font-weight: bold;
        padding-top: 100px;
    }

    Remove padding-top: 100px; and check menu then.

    Do you want to increase items spacing only for right menu?
    If so use this code:

    #menu-main-navigation-right.menu > li {
       margin-right: 20px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:18

    Hello,

    We checked your site on iPhone with default Woocommerce theme Storefront and the issue persists there too:
    http://storage7.static.itmages.com/i/16/0226/h_1456474630_7876125_75eddb3a6e.png

    So it’s not related to our theme. Perhaps some plugin is causing the issue. Try to disable them one by one to find it out.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:15

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 26, 2016 at 09:14

    Hello,

    The problem is related to your SSL certificate installation.
    Contact your hosting provider support to configure it properly.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:15

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:15

    Hello,

    Please add this code in custom.css file:

    .header-wrapper.header-type-6 {
        background-color: red;
    }
    .main-nav {
       background-color: white;
    }

    Change “red” color to your value.

    How to create custom.css you can watch in this tutorial

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:11

    Hello,

    We’re glad you’ve managed to resolve the issue.
    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:09

    Hello,

    Please use this code in Theme Options > Custom CSS > Global Custom CSS:

    .vc_separator h4, .menu > li a {
      font-family: Roboto Slab !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:07

    Hello,

    Please try to use this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .widget_layered_nav li.chosen a:after {
       margin-top: -5px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:03

    Hello,

    Please update the theme to the latest version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 20:00

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 19:59

    Hello,

    Our demo uses old theme and Woocommerce version.
    Do you have any problems on your site?
    Please show us the link of your site page.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 19:56

    Hello,

    As I see font family for footer text is Roboto Slab:
    http://storage8.static.itmages.com/i/16/0225/h_1456426533_7234452_a948d7b351.png
    Please specify for what elements exactly you want to change font.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 19:52

    Hello,

    I’ve checked your site and header on home page doesn’t have background color:
    http://storage9.static.itmages.com/i/16/0225/h_1456426278_8964594_9715d0e505.png but internal pages have:
    http://storage5.static.itmages.com/i/16/0225/h_1456426323_3259535_6e5ebab206.png

    So please clarify where else you need to change background color.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 19:47

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .main-footer .widget-container {
       margin-top: 30px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 19:42

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 25, 2016 at 19:36

    Hello,

    As I see now Pinterest icon is shown correctly:
    http://storage6.static.itmages.com/i/16/0225/h_1456425369_8657246_dc113d44ba.png
    Have you fixed the issue?

    Regards,
    Eva Kemp.

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Viewing 30 posts - 5,671 through 5,700 (of 31,382 total)
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